Business Details
About
Hotel
Located in the center of Toronto's urban downtown, the Hilton Toronto is a 10 minute walk from all the city has to offer. We are walking distance from the Metro Toronto Convention Center, Union Station, the theater district, China town, city hall and connected to all major office towers. Our oversized guestrooms start at 364 sq. ft. with north or south facing views. Decorated in subtle tones with the latest amenities they evoke a sense of calm and restfulness for a good nights sleep. Guests can relax with a dip in our indoor/outdoor pool, open year-round, with a seasonal licensed patio or recharge with a work out in our recently upgraded 24-hour fitness center which features a sauna and change room. Our hotel in Toronto also offers 22,000 sq. ft. of flexible ballroom space, 6 breakout rooms & large foyer space.
Location
Hours
Reviews
4.2
5,776 reviews
5 stars
3,113
4 stars
1,714
3 stars
476
2 stars
178
1 star
295
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many guests praised the exceptional service provided by staff, highlighting their friendliness and attentiveness.
Location
The hotel is centrally located, making it convenient for accessing major attractions, restaurants, and public transportation.
Room Cleanliness
Most reviews noted that the rooms were clean and well-maintained, contributing to a comfortable stay.
Amenities
Guests appreciated the amenities such as the pool and executive lounge, although some felt the lounge offerings were lacking.
Mixed Experiences
While many had positive experiences, several guests reported issues with service inconsistencies, particularly at the front desk and during breakfast.
- GOGines Ortega1 day ago5.0We are very grateful for our recent stay! We especially want to highlight YULIIA, from the breakfast saloon staff. Her service was incredibly professional, and she was always attentive and helpful throughout all the days of our visit. She was so nice to us. Please, let her know that we were so impressed and we wish all the service would be as excellent as she provided. Congratulations on having her on your team! Thank you! We’ll be back!!.
- MAMa Alice1 day ago1.0I stayed at this hotel recently and was extremely disappointed. Highly NOT recommended!! • Room Quality: The room felt stuck in the 1980s. No modern amenities—no touch panel for lighting, no bottled water, no Bluetooth speaker, no phone charger. You have to manually switch every light yourself. The shower room didn’t even provide a shower cap. For USD 230 per night, this is unacceptable. • Noise: Soundproofing is terrible. I could hear guests in neighboring rooms showering, using the washroom, and watching TV. • Amenities: The only thing they seemed to prioritize was giving you two bins so you can handle your own trash. • Service: They send SMS messages asking for feedback or service requests, but don’t actually respond. When I called for help late at night, they told me to go down to the lobby myself. Staff were unfriendly, and some outright rude. • Facilities: The lobby and restaurant look decent, but the rooms are a completely different story—cheap motel standard. This hotel is highly NOT recommended. Absolutely not worth the price. If you’re considering staying here, you’re better off at the Canopy. After this experience, I would avoid this hotel and probably any other Hilton property.
- MPMaureen Porter4 days ago4.0Great location and nice room. However for over $700.00 a night i was unimpressed thst if I wanted to watch Netflix I had to pay....really??? Although the room was nice modern large, the pillows stunk like old man...yuk. luckily we always travel with our own. Ordered room service french onion soup and a simple tomato pasta...again a $100.00 price. So overall a nice hotel but for the ticket price we expected much more. Oh yeah and we had to also pay for parking on top.
- SSsunita singhNov 10, 20251.0Good afternoon, I’m writing to share my disappointment after a frustrating experience at this Hilton location. I’ve visited many times before, but this stay raised several serious concerns. First, the parking situation seems questionable. Upon arrival, a staff member in the front lobby provided a personal e-transfer address (not a Hilton email) for payment. This made me very uncomfortable, as it did not appear legitimate or consistent with standard hotel procedures. The parking rate also seemed to change depending on who was at the door, which adds to my concern about accountability and transparency. Second, the bellhop who assisted us, named Jacob, mishandled my luggage, which caused damage to both my suitcase and some work items. His behavior came across as unprofessional — he appeared distracted, was slow to assist, and seemed more focused on tips than on providing proper service. Overall, this experience fell far below Hilton’s usual standard of hospitality. I’m sharing this feedback so management can investigate these issues and ensure guests are treated with professionalism and integrity. I have also advised my company to pause future bookings at this location until these concerns are addressed. Thank you for your attention to this matter. Sunita Singh-Parker
- ICIryna ChekhovaNov 7, 20255.0I stayed here with my boyfriend in October, and I have to say the experience was wonderful! The Assistant Front Office Manager, Danielle, helped us with check-in and assigned us a lovely room. Having worked in hotels myself, I can honestly say she is exceptional! She recommended some great local restaurants and gave us tips on what to do around the city. We also had access to the Executive Lounge, which was amazing. The team there, along with Danielle’s outstanding service, truly made our stay special. We’ll definitely be coming back — thanks to the hospitality!
Frequently Asked Questions About Hilton Toronto
What are the check-in and check-out times at Hilton Toronto?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Hilton Toronto offer free WiFi to its guests?
Yes, WiFi is available in public areas along with public internet terminals.
Are pets allowed at Hilton Toronto?
Yes, both cats and dogs are welcome at Hilton Toronto.
What kind of dining options are available at Hilton Toronto?
Hilton Toronto has 5 restaurants with room service available 24 hours, including vegan and vegetarian meal options.
Does Hilton Toronto provide accessibility features for guests with mobility needs?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
What fitness and recreational facilities are available for guests at Hilton Toronto?
Guests can enjoy a free 24-hour fitness center, an indoor and outdoor pool open year-round, and a sauna.
Is parking available at Hilton Toronto?
Yes, both self-parking and valet parking options are available for guests.
What nearby attractions and points of interest can I visit when staying at Hilton Toronto?
Hilton Toronto is within walking distance of the Metro Toronto Convention Center, Union Station, the theater district, Chinatown, and City Hall. Guests might also enjoy visiting nearby spots like Frenchy Bar et Brasserie for dining, FITC Toronto for events, or Momofuku Nikai for cocktails.
How can I get around the city when staying at Hilton Toronto?
The hotel offers a local shuttle service to help guests travel around the area, and being located near Union Station makes accessing public transit very convenient.
Are there convenient services adjacent to Hilton Toronto for guests, such as currency exchange or convenience stores?
Yes, Hilton Toronto offers currency exchange and has an on-site convenience store, ensuring guests have easy access to essential services.