Business Details
About
HotelDoubleTree
Welcome to DoubleTree by Hilton Toronto Airport, a stylish hotel with contemporary comforts. Walk to major corporations, services and attractions in the Dixon Road area, and enjoy a convenient 24-hour shuttle service to/from Pearson Airport. Business travelers are minutes from the Congress Centre and International Centre, and families will love the proximity to Canadas Wonderland. From the airport, its just a 20-minute train ride downtown on the Union-Pearson Express.
Kick off your stay with a warm DoubleTree chocolate chip cookie at check-in. Our modern guest rooms feature complimentary Wi-Fi, a 50-inch TV, mini-fridge, ergonomic workspace and coffee maker, and some rooms offer premium views of the airport in action. If you are here for a few days, choose a suite for a separate living area and kitchenette.
Treat your taste buds to our on-site restaurant, Turtle Jacks Grill & Bar, or grab snacks and drinks anytime in the 24-hour Made Market. Our Starbucks shop will get mornings going, and we also have daily room service. Several restaurants are walkable from our Toronto Airport hotel.
Take a dip in the heated indoor pool and whirlpool, and burn calories in our state-of-the-art, 24-hour fitness centre. We also offer a business centre for your convenience. Plan meetings for up to 180 people in 7,000 sq. ft. of attractive event space.
Location
Hours
Reviews
3.9
2,181 reviews
5 stars
1,009
4 stars
614
3 stars
202
2 stars
101
1 star
255
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, particularly at the front desk.
Cleanliness
While some guests praised the cleanliness of the hotel, others reported issues such as dirty carpets and unclean coffee pots.
Parking Issues
Many customers expressed dissatisfaction with the high parking fees and reported incidents of vehicle theft from the hotel parking lot.
Room Quality
Guests had mixed experiences with room quality, noting issues like uncomfortable mattresses, strange odors, and malfunctioning amenities.
Positive Experiences
Despite the negative feedback, some guests praised specific staff members for their exceptional service and highlighted the hotel's convenient location and amenities.
- CCCC1 day ago2.0Not worth 600$ for 2 nights. Only reason I’m giving a 2 star instead of a 1 is because the beds were very comfortable. No microwave in the room, also the fridge was turned off so we quickly put our food in there when we checked in then took off to our adventure and then all our food was bad because the fridge was plugged in but turned off. Very bizarre. The pool had scum alllll over the bottom, the fitness room was so muggy and humid with really nothing in it, needed a fan at least for some air flow. They rooms were small and mediocre for 240$ a night. You can find better near the airport that have free parking and breakfast. Turtle jacks had this weird foul smell at the hotel entrance. Overpriced as well for shitty food. Better hotels nearby for cheaper and better amenities. Won’t be coming back.
- KHKarla HJan 5, 20261.0Horrible customer service. I would recommend you to stay in another hotel if you can.
- AYal yardyJan 3, 20265.0Just love staying at this place when we are in Toronto
- MGMark GallagherDec 15, 20251.0After traveling 4 hours to rhe hotel they refused ne a room. Due to using a visa debut. It says online that you can but policy there is you can't. They tell you this at the front desk. Manager would not assist in any way and I had to go to another hotel. Bad customer service!!!
- KHKimberly “Mama's hand's”Dec 7, 20254.0Very clean hotel, friendly staff, restaurant on site with a star bucks ☺️ have to order your breakfast and pay 😜
Frequently Asked Questions About DoubleTree by Hilton Toronto Airport
What time is check-in and check-out at DoubleTree by Hilton Toronto Airport?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does DoubleTree by Hilton Toronto Airport offer airport shuttle service?
Yes, complimentary 24-hour shuttle service to and from Pearson Airport is available.
Are pets allowed at DoubleTree by Hilton Toronto Airport?
No, pets including cats and dogs are not allowed at the hotel.
Is Wi-Fi available for guests at DoubleTree by Hilton Toronto Airport?
Yes, complimentary Wi-Fi is available in public areas and there is a public internet terminal.
Does the hotel provide facilities for business travelers?
Yes, there is a business center and meeting rooms accommodating up to 180 people across 7,000 sq. ft. of event space.
What dining options are available at DoubleTree by Hilton Toronto Airport?
The hotel has two restaurants including Turtle Jack's Muskoka Grill & Bar, a Starbucks shop, a 24-hour convenience store, and daily room service.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and elevators, and is mobility accessible throughout.
What nearby restaurants can I visit around DoubleTree by Hilton Toronto Airport?
Nearby dining options include Pat and Mario's Restaurant (Italian, Filipino, Asian), The Keg Steakhouse and Bar, Lone Star Texas Grill, Frankie’s Nashville Hot Chicken, Sido Shawarma, Subway, and Graffiti's Italian Eatery & Saloon.
What transportation or car rental options are available near the hotel?
Nearby car rental agencies include Thrifty Car Rental and Quick Car Rental. Taxi and airport shuttle services are also available at the hotel.
What nearby places can be helpful for travelers using DoubleTree by Hilton Toronto Airport?
Travelers can use nearby facilities such as Park'N Fly Toronto Airport Parking lots, Airport Petro-Canada gas station, and Dixon Rd Car Wash Ltd for convenience before or after their stay.