Business Details
About
Hotel
Welcome to DoubleTree by Hilton Toronto Airport, a stylish hotel with contemporary comforts. Walk to major corporations, services and attractions in the Dixon Road area, and enjoy convenient 24-hour shuttle service to/from Pearson Airport. Business travelers are minutes from the Congress Centre and International Centre, and families will love the proximity to Canada’s Wonderland. From the airport, it’s just a 20-minute train ride downtown on the Union-Pearson Express.
Kick off your stay with a warm DoubleTree chocolate chip cookie at check-in. Our modern guest rooms feature complimentary WiFi, a 42-inch TV, mini-fridge, ergonomic workspace and coffee maker, and some rooms offer premium views of the airport in action. Here a few days? Choose a suite for a separate living area and kitchenette.
Treat your taste buds to our on-site restaurant, Turtle Jacks Grill & Bar, or grab snacks and drinks anytime in the 24-hour convenience shop. Our Starbucks® shop will get mornings going, and we also have daily room service. Several restaurants are walkable from our Toronto Airport hotel.
Take a dip in the heated indoor pool and whirlpool, and burn calories in the state-of-the-art fitness centre. We also offer a business centre, car rental kiosk and 24-hour fitness centre for your convenience. Plan meetings for up to 180 people in 7,000 sq. ft. of attractive event space.
Location
Hours
Reviews
3.9
2,170 reviews
5 stars
1,001
4 stars
612
3 stars
203
2 stars
100
1 star
254
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from front desk staff, with specific mentions of dismissive attitudes and lack of accountability.
Safety Concerns
Multiple guests reported incidents of vehicle theft from the hotel parking lot, raising serious concerns about security measures and staff responsiveness.
Room Quality
While some guests found rooms clean and comfortable, others reported issues such as strange odors, broken amenities, and inadequate cleanliness.
Parking Fees
Guests expressed dissatisfaction with high parking fees and unexpected charges, which were not clearly communicated at check-in.
Mixed Experiences
Some guests praised specific staff members for excellent service, while others had negative experiences, indicating inconsistency in service quality.
- KCKimberley Chapman2 days ago5.0We come to this hotel four times a year for a board meeting and it is always excellent. The staff do everything they can to make sure each stay is enjoyable.
- MWMariah WalshNov 16, 20251.0Our only intention was to celebrate my husband’s birthday with a relaxing stay and a view of the airport. Instead, we were repeatedly made to feel looked down upon, judged, and unwelcome. This is not the type of experience we expect from any hotel, let alone one under the Hilton brand.
- TBT BNov 12, 20251.0This property offered a group rate stating that it included taxes. The confirmation also stated total price included taxes. When we arrived, they did not honor the price saying it was a mistake. Hilton Corporation said they will not get involved in billing issues. Worst hotel experience I have ever had. Besides that issue, front desk staff is not friendly or welcoming either. I would suggest one of the many other hotels in the area. Update: I called the phone number list in the response I received on Monday and was sent to voicemail. Still have not received a call back.
- MMMason MNov 6, 20255.0I cant say enough good things about this hotel. The rooms were great and the location is convenient, but most importantly was their customer service. I had booked a room using what turned out to be a 3rd party site that never actually ended up making the reservation. I was left stranded in Toronto with my young child, wife and parents. We tried to find rooms but everywhere was booked solid as a result of a bunch of business conventions going on that week. Rhythm, the front office Manager, as well as the other staff worked for over an hour, and was finally able to make a spot in the hotel for us. I cannot thank them enough.
- KDKevin DineenOct 31, 20251.0Worst customer service I’ve ever received. Had an incredibly early morning and housekeeping barged into my room at 7pm and woke me up. I then called to ask that nobody else come into my room and the Manager Matthew said that I should already be checked out when I was still booked for another night. After I had just been woken up by housekeeping I had to explain to the clueless manager Matthew that I was booked through the morning. Not so much as an apology from Matthew and a night sleep ruined. Avoid this hotel at all costs.
Frequently Asked Questions About DoubleTree by Hilton Toronto Airport
What time is check-in and check-out at DoubleTree by Hilton Toronto Airport?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Does DoubleTree by Hilton Toronto Airport offer airport shuttle service?
Yes, complimentary 24-hour shuttle service to and from Pearson Airport is available.
Are pets allowed at DoubleTree by Hilton Toronto Airport?
No, pets including cats and dogs are not allowed at the hotel.
Is Wi-Fi available for guests at DoubleTree by Hilton Toronto Airport?
Yes, complimentary Wi-Fi is available in public areas and there is a public internet terminal.
Does the hotel provide facilities for business travelers?
Yes, there is a business center and meeting rooms accommodating up to 180 people across 7,000 sq. ft. of event space.
What dining options are available at DoubleTree by Hilton Toronto Airport?
The hotel has two restaurants including Turtle Jack's Muskoka Grill & Bar, a Starbucks shop, a 24-hour convenience store, and daily room service.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and elevators, and is mobility accessible throughout.
What nearby restaurants can I visit around DoubleTree by Hilton Toronto Airport?
Nearby dining options include Pat and Mario's Restaurant (Italian, Filipino, Asian), The Keg Steakhouse and Bar, Lone Star Texas Grill, Frankie’s Nashville Hot Chicken, Sido Shawarma, Subway, and Graffiti's Italian Eatery & Saloon.
What transportation or car rental options are available near the hotel?
Nearby car rental agencies include Thrifty Car Rental and Quick Car Rental. Taxi and airport shuttle services are also available at the hotel.
What nearby places can be helpful for travelers using DoubleTree by Hilton Toronto Airport?
Travelers can use nearby facilities such as Park'N Fly Toronto Airport Parking lots, Airport Petro-Canada gas station, and Dixon Rd Car Wash Ltd for convenience before or after their stay.