Business Details
About
Hotel
A landmark hotel in the heart of downtown Toronto located at 108 Chestnut St., Toronto in the city’s business hub. Conveniently located close to major Government Offices, Nathan Phillips Square, City Hall, World Class Hospitals, Universities, US Consulate & Diplomatic Missions, Toronto's Eaton Centre, Yonge/Dundas Square, TTC subway, underground PATH, major attractions and points of interest.
The hotel features 490 modern non-smoking guest rooms including 34 suites. The standard guestrooms consist of the choice of standard king, queen, or two double beds. The 26 two-room suites boast kitchenettes and separate living area, are ideal for extended stays or guests looking for additional space. The hotel also has 4 Junior Suites which have an open-concept layout with kitchenettes as well as 4 Executive Suites, all of which are located on the 25th and 26th floors. The suites are large enough to accommodate intimate corporate meetings or receptions.
The hotel offers a concierge service, uniformed security patrol, secure underground guest parking, and an ATM located in the lobby.
Guests can stay connected with complimentary high-speed internet access throughout the hotel and 24 hour open-concept business centre.
Maintain your exercise regime in the complimentary 24-hour Precor fitness center, unwind in the sauna or take a dip in the heated indoor swimming pool. Changing facilities are equipped with lockers. A laundry room is situated on the Mezzanine Level for guest convenience.
Dine-in or takeout at our new concept on-site Hemisphere's Restaurant for breakfast, lunch or dinner. Relax and enjoy light fare and cocktails with friends or colleagues in our Bistro lounge. Room service is available for breakfast and dinner services. Travelers on the run can choose quality food or sundry items from our Made-Market off the lobby. Our delightful DoubleTree Cookies are readily available from our courteous and friendly guest service agents.
Location
DoubleTree by Hilton Hotel Toronto Downtown
108 Chestnut Street, Toronto, ON
M5G 1R3, Canada
Hours
Reviews
4.1
4,985 reviews
5 stars
2,388
4 stars
1,614
3 stars
505
2 stars
180
1 star
298
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, close to key attractions and public transport.
Staff Service
Many reviews highlight the friendly and helpful staff, with specific mentions of exceptional service from front desk and restaurant staff.
Room Quality
Rooms are described as clean but often small and somewhat dated, with some guests noting issues like poor air conditioning and noise.
Amenities
The gym and pool facilities received mixed reviews, with some guests appreciating their size while others found them lacking.
Breakfast Experience
Breakfast options are generally well-received, though some guests found the quality inconsistent.
- JHJordan H1 day ago5.0We had a great experience staying here over a weekend recently. We were checked in by Tim who was super friendly and funny, and gave us some cookies. The cookies were delish, we asked Tim for some more later that night and he obliged and then again the next day ;) When we asked for an extra towel, we were helped immediately and same with more bottles of water, which we had asked for over text, when they were asking how our stay was. On top of the excellent service, the rooms were clean and got the job done, the location of the hotel is in a great spot, right downtown, walking distance to multiple subway stations, Eaton centre and Yonge and Dundas. Overall: good stay, no complaints, shout out to Tim :)
- PBPatricia Brown3 days ago5.0The reception from the conceirge on November 20 2025 was exceptional. The conceirge help me navigate public transit. People on the street car were so helpful and kind helping me pay. The breakfast service amazing along with the food quality. I forgot my toothbrush no problem the brought one up mo charge. The goodbye was great as well with a warm cookie gor my travel back home.
- DDDeathcomein6Nov 13, 20252.0Seriously the service is bad. The candy or treat i got after booking the room still not good. Secruity is non existent. Service desk takes forever just to deal with 1 customer. Have a question? Expect to wait for a clear no. Beds are clean. Parking is not great but the price is ok for toronto.
- KCKendall CameronNov 9, 20251.0I stayed here the night of October 29th with my son. Upon getting ready for bed, I began to find bugs on the pillows of both beds. I looked though and found 3 more bugs in the sheets of the bed I was sitting on. I phoned the front desk and was switched to another room. I was assured that they would be bringing in a pest control team the next day and that I would be contacted asap once they received a report on the type of bugs. I was never contacted. I was also charged full price for my stay despite this ordeal. I reached out to the hotel twice and was given no information. My husband stays here frequently for work and I was there with my son for a SickKids appointment. If I’m paying over $600 for a night in a hotel I would expect better customer service. We will not be returning.
- DRDébora ReisNov 6, 20251.0We hosted our wedding and booked a room block here (I was the bride). For the amount we spent, the experience was full of miscommunications and disappointments. We were given inconsistent information about parking prices, they failed to reseve rooms close enough to each other even when we booked months in advance and made a special request, and no one ever told us breakfast wasn’t included or offered us the option to add it. The biggest letdown, though, was my wedding dinner. I have an allium allergy, which I flagged weeks in advance, and was told the chef would accommodate. Instead, I was served a flavorless unispired plate of tofu and vegetables while everyone else enjoyed a full buffet - on my wedding night. After complaining quite a bit and to different people, I did get served a steak, but the damage was done. I would not recommend this location for events and would not trust them with handling any food restrictions well.
Frequently Asked Questions About DoubleTree by Hilton Hotel Toronto Downtown
What are the check-in and check-out times at DoubleTree by Hilton Hotel Toronto Downtown?
Check-in time is at 16:00 and check-out time is at 11:00.
Does the hotel offer free Wi-Fi for guests?
Yes, complimentary high-speed internet access is available throughout the hotel.
What types of accessible facilities are available at the hotel?
The hotel features accessible parking and an accessible elevator to accommodate guests with mobility needs.
Are pets allowed at DoubleTree by Hilton Hotel Toronto Downtown?
No, pets including cats and dogs are not allowed at the hotel.
What on-site dining options does the hotel provide?
The hotel has four restaurants including the Hemisphere's Restaurant & Bistro, a bar, and offers room service for breakfast and dinner.
Is parking available for guests at the hotel?
Yes, self-parking is available along with secure underground guest parking.
What wellness amenities does the hotel offer?
Guests can enjoy a free 24-hour fitness center, a sauna, and a heated indoor swimming pool with locker-equipped changing facilities.
Are there laundry facilities available at the hotel?
Yes, a self-service laundry room is available on the Mezzanine Level for guest convenience.
What nearby attractions can guests visit around the hotel?
Guests can visit nearby attractions such as Nathan Phillips Square, City Hall, Toronto's Eaton Centre, and Yonge/Dundas Square, all within easy reach from the hotel.
How can guests use nearby public transit options to reach the hotel?
The hotel is conveniently located close to the TTC subway and the underground PATH system, making it easy for guests to access the hotel from various parts of the city.