Best Western Plus Travel Hotel Toronto Airport

Reviews

• AS

  Arjun sajeesh

  5 days ago
  5.0
  A nice travel hotel conveniently located about a 5-minute drive from the airport. The full breakfast was solid, and the staff were friendly and courteous. They offer an airport shuttle if you need it, though I remember seeing that you might have to let the front desk know in advance (I didn’t end up using it myself). There are also plenty of restaurants nearby if you want to grab takeout or go out to eat.
• KS

  Kelly Sweeting

  5 days ago
  1.0
  Fact that shuttles to the airport didn’t start running until 5am was not communicated to us at the time of reserving. As such, we had to pay an EXTRA $20 for a taxi to the airport as we needed to be at the airport long before 5am. When the taxi arrived in the morning, the price changed from $20 to $30 because our family needed a minivan. Should have just slept at home and ordered an Uber. The taxi that the hotel set up for us, was mid. The driver was very pleasant, but the very was barely operational and dirty. The room was clean but the tub drain hardly worked and the lock had been broken and not replaced very well. Not a great experience, would not recommend.
• KA

  Ken Aviss

  Feb 27, 2026
  2.0
  This is not a convenient hotel if you are travelling through Pearson airport. Their airport shuttle only runs hourly, and stops completely from midnight until 5:00AM. Also, the location is difficult to access from the airport and will cost you about $35 by taxi or $25 by ride share to get back and forth. Found this out the hard way. Also, getting an unrequested wake up call at 4:30AM after checking in at 2:00AM was the icing on the cake.
• ET

  Eric T

  Feb 20, 2026
  3.0
  I’ve stayed here many times, clean rooms, nice staff and decent value. On a recent check in my card was authorized for my first nights stay before I arrived, I was then told to pay the entire amount again and that the first night that they collected was refunded. I was initially told to wait 5-7 business days, I did, nothing. More than 2 weeks have passed now and I was told to wait another 5 days. My credit card provider has confirmed there is no pending refund and or that the authorization hold they used has not been released. I’ve also had my deposits here refunded within 24 hours ever other time I stayed. Now I’m getting the runaround and the bank can’t remove the authorization, they are saying it could take up to 30 days for it to expire.
• GA

  G A

  Feb 13, 2026
  2.0
  Quarto limpo, bons produtos no banheiro, tudo perfeito.... até que duas coisas arruinaram a avaliação .... Primeiro o café da manhã com produtos de segunda linha, um chão horrorossamente sujo e as janelas com resto de comida. Segundo e pior de tudo, uma jovem atendente na recepção de origem indiana, desrespeitosa e sem empatia. Sendo um hotel de aeroporto e que recebe pessoas do mundo todo, a jovem deve se esforçar ao máximo para se comunicar e não esperar que todos falem um inglês perfeito. Estou pagando, pagando caro e exijo respeito. Liguei dizendo que minha esposa iria buscar os celulares, que ela não falava inglês e que iria mostrar o cartão do quarto. Essa jovem não se esforçou para entender e atender a minha esposa. Tive de descer de pijama, mancando, para buscar os únicos celulares que estavam carregando na recepção. Apesar da obviedade da situação essa menina se recusou a usar alguns neurônios a mais e expôs minha esposa a uma situação desagradável. Vá ao Brasil e verá como nos esforçamos em ser gentis. Imediatamente cancelei os outros 3 dias mais a frente que havia reservado e o hotel saiu perdendo. Há 31 anos viajo ao Canadá e definitivamente não tolero mais certas situações.

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