Crowne Plaza Toronto Airport by IHG

Reviews

• BT

  Babe Toms

  6 days ago
  1.0
  Lipstick on a pig! I have never seen such filthy furniture. Rug dirty! Couch like cement! Bed great! Bathroom remodelled! I am so disappointed as I met my out of province family for a hockey tournament and reunion . I am an 88 yr old person and can not remember staying at a hotel like this since a kid when we could only afford a motel 6. My Toronto area daughter and son-in law picked me up and the room was left to our poor grandson and great grandson to endure. 1,200 dollars plus breakfast etc for 3 days to just endure is very poor advertisement! I will certainly not suggest this hotel for any more of my out of town guests!!
• TA

  T A

  Apr 24, 2026
  5.0
  I had the absolute pleasure of being assisted by Fahim at the Crowne Plaza Toronto Airport, and I genuinely cannot say enough great things about the experience. From the moment I arrived, Fahim demonstrated a level of professionalism, attentiveness, and genuine hospitality that truly elevated my entire stay. What stood out most was his exceptional work ethic and dedication to service. Fahim takes the time to really listen to guests and understand exactly what they need. Rather than offering generic assistance, he carefully ensures that every request is handled thoughtfully and efficiently. It’s clear that he takes great pride in his work and goes above and beyond to make guests feel welcomed, valued, and comfortable. His communication is excellent, his demeanor is warm and respectful, and he maintains a calm, professional presence even when things are busy. You can tell he genuinely cares about creating a positive experience for every guest he interacts with. That kind of attention to detail and commitment to service is rare and incredibly appreciated. Employees like Fahim are the reason people return to the Crowne Plaza Toronto Airport. He represents the very best of hospitality, and the hotel is truly fortunate to have someone of his caliber on their team. I would happily recommend this hotel to anyone, knowing that staff members like Fahim are there to make every stay exceptional.
• JM

  Jenna McIntosh

  Apr 13, 2026
  1.0
  Forced to pay for parking, even though the secure lot was full at all times. We had to park down the street. The pool roof was leaking/pouring water from the light fixtures. The lobby was leaking through the roof. The rooms were small & some of our party was given 1 bed (no couch) for 3 people in the room. The breakfast was cold . Refused discount or refund for no parking , and no pool (which was a selling point for our family) and they didn’t seem to even care with no apology.
• FB

  Fareeda Bullert

  Apr 12, 2026
  2.0
  I recently stayed at the Crowne Plaza Toronto Airport and had a mixed experience. During my stay, there was a cheerleading competition nearby, and a few teams stayed in the hotel. That alone wasn’t an issue, but the noise levels on my floor were. On Thursday night after 10 PM, there was loud talking and shouting in the hallways and rooms nearby. I didn’t report it at the time, assuming it would quiet down. We have all been teens once. Unfortunately, the same thing happened the following night, but worse. I returned to my room around 11 PM and could hear high-pitched screams, and loud conversations from my room that was more than 10 rooms away, around a corner. The noise came mostly in their rooms, but occasionally you could hear teens going in and out of their rooms into the hallway. After waiting about 30 minutes, I tried calling the front desk multiple times from both the room phone and my cell, but no one answered. I ended up going downstairs to report it in person, where I saw staff at the desk chatting while the phones were ringing unanswered. To their credit, once I spoke to the front desk, they did address the issue and the noise was eventually resolved. However, the lack of responsiveness and the need to go downstairs late at night was frustrating. Situations like this really highlight the importance of enforcing quiet hours and setting clear expectations for group bookings, especially in an airport hotel where many guests are trying to rest before flights or after long travel days. What about pilots? Folks on long layovers? I hope the cheerleading teams AND their chaperones take some lessons in consideration and social awareness, or maybe next time they can book out the entire hotel on their own to be as loud as they want :) That said, I do want to highlight a positive: the front desk associate who checked me in was incredibly kind and compassionate. I was in town visiting sick family, and her warmth and empathy truly made a difference. She was a standout and exactly what you hope for in hospitality. The two stars are for her and for housekeeping.
• AF

  Aly F

  Apr 10, 2026
  5.0
  I want to take a moment to recognize Muhammad, the Front Desk Manager at Crowne Plaza Toronto Airport, for the incredible level of hospitality he brings to the hotel. From the moment you walk through the doors, Muhammad treats every guest with genuine kindness, professionalism, and respect. What truly makes him stand out is the way he takes care of everyone who stays here. You can immediately tell that he cares deeply about the guests and about making sure every person feels comfortable and welcomed. Traveling often makes people feel far away from home, but Muhammad has a unique ability to change that. Because of the way he interacts with guests — his warmth, attentiveness, and willingness to go above and beyond — you don’t feel like you’re staying at a hotel. You feel like you’re somewhere familiar and comfortable, almost like being at home. He takes the time to listen, to help, and to ensure that every detail of your stay is handled properly. Whether it’s answering questions, helping with requests, or simply greeting guests with a sincere smile, Muhammad creates an atmosphere that is welcoming and reassuring for everyone who comes through the lobby. It’s rare to come across someone in hospitality who genuinely makes such a strong impression, but Muhammad does exactly that. His dedication, professionalism, and kindness elevate the entire experience at Crowne Plaza Toronto Airport. People like Muhammad are the reason guests remember their stay and choose to return. The hotel is truly fortunate to have someone like him representing the front desk and setting such a high standard of service.

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