Best Western Premier Toronto Airport Carlingview Hotel

Reviews

• JA

  Jessie Aldana

  1 day ago
  3.0
  Only reason for the three stars is because of the incredibly friendly lady at the front desk when we checked in, and the cost for our stay was good. Aside from that there were a few issues: 1. Floors were very scratched up in our room, stains on the lampshade 2. Shuttle Drivers were incredibly slow (we were often told it would be a 10min wait and we’d wait 25-30 mins) 3. Other front desk staff (aside from the lady mentioned) were very unapproachable and not friendly. Very brief and sometimes rude 4. We were told we’d qualify for the $50 gift card promo because of our stay , but when I inquired with best western customer service, I was told I had to register beforehand (spoiler alert, they gave it to me as a 1 time courtesy and it’s only good till Aug 2) Honestly, after this stay, I don’t think I can recommend anyone staying here. It’s not worth the savings. Spend a bit more and have more consistent and quality service
• RG

  Roman Grygorchuk

  Apr 20, 2026
  5.0
  We were greeted by Ihor at check in, who managed a line of people, constant calls from the airport about the shuttle all by his lone self, and maintained a professional and friendly attitude. I couldn't have done that... Food at the restaurant is great. Expensive, but what isn't. Rooms are clean, the airport is close. What more can one ask. Would recommend
• NF

  Nick Fisher

  Apr 19, 2026
  1.0
  The rooms were ok the lack of smart tv connection via wifi was unfortunate and the fact the wifi didn’t work very well in the room was annoying. The pillows were lumpy and uncomfortable making it hard to sleep. The fact the windows didn’t open at all was terrible. The air exchanger/ac/heater unit was randomly making a loud clanging noise which made it hard to sleep. Their was no hot breakfast or any breakfast included which is really bad considering their wasn’t any grocery stores close by. The smoking section was right in front of the main doors so we would get assaulted by second hand smoke going into and out of the building. If we were able to find another hotel we would’ve cancelled the rest of the reservation and gone to another hotel. For a best western primer it certainly didn’t feel like that. Overall very disappointed in the hotel but it was clean so that was a silver lining. I wish I could’ve gotten my money back because it was not worth what we paid. The front desk staff didn’t even ask how the stay was at check out he basically said we’ve emailed your receipt and that’s it. It was close to a bus stop and the airport but not much around in terms of food/groceries. I would not recommend this place unless you are there for a day layover
• TS

  Tarik Sayeed

  Apr 19, 2026
  3.0
  First off - huge thank you to the staff here. Easily the highlight of the stay. Everyone I interacted with was super accommodating, helpful, and genuinely willing to go out of their way to make things easier. That kind of service goes a long way, especially when you’re dealing with travel fatigue. I stayed here because of the location - right by YYZ - which makes it incredibly convenient for both arrival and departure. It’s honestly one of the closest Best Western options to the airport, so from a logistics standpoint, it’s a solid choice. Now for the hotel itself… this is where things get a bit mixed. “Premier” is supposed to be a step up from “Plus,” but in my case, it felt like the opposite. The building is definitely showing its age. Think old, slow elevators - and yes, having to switch elevators just to get from the 3rd to the 4th floor felt like a mini adventure I wasn’t expecting. The rooms were okay - nothing terrible, but not quite what you’d picture for a “Premier” label. The showers, in particular, are starting to show their wear. So overall: amazing staff, solid amenities, unbeatable location near the airport—but the building itself is overdue for a serious refresh. If they update the property to match the level of service, this place would be a no-brainer. BTW - I noticed that they charge you extra for overnight parking.
• GE

  Gil Elevazo

  Apr 14, 2026
  5.0
  Although the building and property is much older, thus establishment has done much to make everything internal modern/clean including great service. The rooms have been renovated and are clean. The front desk staff are friendly and accommodating. My wife asked for early check-in and late check-out due to our traveling circumstances and they were able to accommodate us in both instances. I went for breakfast at the attached eatery and then space was modernized including a video screen. My eggs Benedict order wad incorrect but they corrected it immediately and did not charge extra for the already served food. Excellent service and experience! Thank you!

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