Home2 Suites by Hilton Thunder Bay

Reviews

• TM

  Trayvon Mckay

  Jan 23, 2026
  5.0
  What? This is supposed to be a hotel? It feels just like an apartment without having to sign a hefty contract. Oh yeah and the fancy Japanese sliding doors for the washrooms is a plus. Never got to try the complimentary breakfast, but the vibes seem good. 5 stars, just don’t let the air traffic bother you at night, though the traffic is very mild. Is it worth the $200-$300/night price tag? I’ll leave that up to you to decide.
• BH

  Barry Ho

  Jan 23, 2026
  3.0
  Convenient, next to airport. Not too noisy in spite of, and by main road. Limited check in parking. Adequate guest parking. Check in quick and courteous. Hotel lobby, common areas, and rooms very clean. Room cleaning only every 2nd day. Too many LED lights in hotel hallways and rooms. Though rooms do provide softer lamp lighting options, other than bathroom that only offers one option, being surface of the sun brightness. Hvac room units are a bit loud, privacy curtain dance when on, and fan stays on after heat turns off, blowing cool air - not nice in winter. Great modular desk/tv/table cupboard setup in suites, where hidden table under wall unit desk can be used while sitting at couch as a coffee table when eating. Biggest dislike is non cotton bed sheets, not soft, and static electrically spark in dark. Included breakfast was clean and well staffed, in modern accommodating space. Food, not a wide variety and a bit bland. Adequate. Overall, good location, very clean hotel, courteous staff, well maintained, newer construction, that is a bit pricier than rooms suggest, where the cleaning only every 2nd day, loud HVAC, brittle sparking sheets, and harsh bright lighting, and bland breakfast miss the mark. Going to try the newer Delta Hotel by the marina next time.
• AB

  Alanna Brunskill

  Jan 3, 2026
  1.0
  I booked a week long stay at this hotel almost a month in advance. During the approved cancellation window (a minimum of 24 hours before check in) I requested to check in a day later. The unkind, unhelpful and disrespectful front desk agent told me that I would be charged an additional $20 per night for the rest of my stay. I asked the agent to explain the reasoning for this and they told me it was due to lack of availability. I cancelled my whole stay and rebooked it for the necessary dates (less one from my original booking) at my original rate. I am not sure why the agent was trying to up-charge me over the phone, as availability seems to be a non issue. Additionally, the cancellation policy is annoying for people who are in town for work (in the case where a job may finish early), you need to give 24 hours notice of departure, or you get charged. This is atypical of my previous experiences with other major hotel chains, though I might have just gotten lucky. All in all, customer service is absolutely not a priority for the front desk staff at this location, and the manager is “never available”. EDIT (based on company reply): I am shocked to hear your policies include raising your voice and being disrespectful to clients. She was unprofessional and unhelpful. As for “rates change based on availability”: how does that explain changing rates on the remainder of the stay when one night is removed from the reservation? The rest of the stay wasn’t in question, just the first night. I am also curious how was able to rebook for my actual dates (less the first night from the original booking) at the original rate? It is confusing. I respect that there are company policies to adhere to, but something isn’t adding up…
• AG

  adam green

  Dec 20, 2025
  1.0
  This abhorrent hotel has the most ludicrous policy if you need to check out sooner than your original scheduled day. Despite wanting to check out before the normal checkout time, this abomination would have charged for the following night regardless. Needless to say, I'd rather sleep in a snowbank than deal with these crooks in the future.
• GH

  Georgia Hansen

  Dec 11, 2025
  1.0
  EV OWNERS BEWARE - ONE OF THE MOST EXPENSIVE CHARGERS IN CANADA On a cross Canada road trip, we chose this hotel, as directed by Expedia, because it had an EV charger. It was one of the more expensive options but we justified the added cost because of the charger. Many hotels offer complimentary charging. We were sorely disappointed. Not only was it painfully slow, it cost us $1.75 per kilowatt and a $15 connection fee. By contrast, we pay $0.15-0.30 per kilowatt at most other chargers. The hotel will not take responsibility as it is a third party charger but should not lur costumers in with the promise of an on-site charger. I feel mislead by both Expedia and the hotel. The staff were lovely, the rooms were great, and the hotel was clean. This is our only complaint. We advise all other EV owners to call ahead and inquire about the charging fees before booking here.

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