Home2 Suites by Hilton Thunder Bay

Reviews

• JL

  Josée Levert

  2 days ago
  4.0
  Very basic but clean
• SE

  Shaik Esmail

  2 days ago
  5.0
  Close to airport and amenities. Housekeeping staff know when you’re checking out and proactively ask if you need any assistance. Front desk staff are accommodating. Safe and clean hotel with quick check-in. Breakfast is standard. Worth the price.
• TL

  Tara Leduc

  Nov 11, 2025
  2.0
  I recently stayed at the Homes2 this past weekend for a hockey tournament. I stay here all the time and spend probably about $3500 a year or more between this hotel and the Hampton Inn next door. I have never had a problem and have always had a great experience at both hotels. This past stay I was with my elderly parents and my teenage daughter. When we arrived at the hotel the bath door which are sliding doors was stiff and did not slide properly or close all the way which wasn’t a big deal until my mother got stuck in the washroom on our last night there. She was stuck for an about 15-20 mins, she is claustrophobic and has high blood pressure and was panicking. I tried to open the door from the outside but it would not open, at which point I went down to receptionist and told them she was stuck. They informed me that there was no housekeeping staff or maintenance at this time of night. At this point she had to call another receptionist over from the hotel next door and they both came up to the room at which we were finally able to open the sliding door and get her out. The door was no longer operational at this time and had to be left open for the remainder of our stay which is inconvenient for privacy. Had my mother of been alone in the room not sure how it would have went as she would have had no help, and would have probably caused her to panic more than she was already panicking. I asked to be compensated for that nights stay and was informed that the manager would call me back the next day. Their idea of compensation is to be reimbursed $50 which by the way barely covers the taxes of one night stay, and that they would upgrade me to a larger suite at my next stay. When the manager called me to inform me that they would not reimburse me for that one night, I did not appreciate the way that he made it sound like we broke the door. I was told the only way the door would be like that is if it was shut aggressively which it was not. Keep in mind that my mother is 73 years old, and my father is 90 there was no aggressively shutting the door. This is the only reason I am writing this review is because I did not appreciate the way that my elderly parents were accused of breaking the door and hoping that management will do better at addressing their customers in the future. I will continue to stay at this hotel as I have never once had a bad experience before but just wanted to bring awareness as it’s more about how they place blame and didn’t even give a chance to explain what had happened in the room as I never had a chance to talk to the manager about what had happened and he didn’t seem to care to listen when he called me about the $50 credit and was rushing me off the phone all I’m saying is do better for your customers.
• RC

  Ryan Cote

  Nov 7, 2025
  1.0
  So disappointed with customer service. My first mistake was booking through Expedia which locked me in to a situation, Where my work was cut short, tried to change by booking date and got the complete run around form Expedia and this place. At the time of writing this still have not heard anything from general manager. No place to stay and most likely getting charged for the room anyway and wont even be in the province, brutal.
• GN

  Griffin Norris

  Oct 26, 2025
  5.0
  The room and service was excellent. Always a great place to stay highly recommend.

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