Certified by Best Western Thunder Bay Crossroads • Mar 01, 2026
HotelBest Western
Located in Thunder Bay,ON, the Best Western Thunder Bay Crossroads is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Thunder Bay Crossroads • Mar 01, 2026
Certified by Best Western Thunder Bay Crossroads • Mar 01, 2026
Reviews
4.2
807 reviews
5 stars
377
4 stars
280
3 stars
89
2 stars
27
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customer experiences with staff were mixed; while some praised friendly and accommodating service, others reported rudeness and unprofessional behavior.
Cleanliness
Many guests noted that the rooms were clean and well-maintained, although some reported issues with specific areas like bathrooms needing better attention.
Noise Issues
Several reviews mentioned noise disturbances from outside traffic and other guests, impacting the quality of sleep.
Breakfast Quality
The breakfast received positive feedback for variety and quality, though some guests found it lacking in certain items.
Value for Money
Guests expressed concerns about the pricing being high relative to the amenities and overall experience, with some feeling it was overpriced.
ER
Elmer and Jodi Reyes
1 day ago
4.0
Great experience, fast check in, quiet and clean room, and great breakfast… eggs, bacon, waffles, fruit, yogurt, cereal and love that there is the option to bring to your room. Interesting fact - the breakfast is served on the third floor.
The only complaint maybe would be the huge gap under the door towards the hallway but noise level was fine.
RM
Richie Martin
Feb 13, 2026
4.0
Good service clean rooms and a good breakfast not a lot of room for parking a big truck
CV
Chris Vegas
Dec 20, 2025
1.0
The staff were not nice, I did not feel welcomed or comfortable to be there. They didn’t give me best western rewards price and when I asked for it they actually charged me thirty dollars extra. The room was way over priced $300 for a room that I barely got any sleep in because the pipes are so loud anytime someone uses the water it will wake you up or if someone closes a door it sounds like a slam. I like best western but this branch does the brand a disservice. There is a standard expected if you have the brand name. This is just a motel that charges more because of the name on their building.
AN
Ayicia Nabigon
Dec 20, 2025
5.0
We got stuck in Thunder Bay due to the weather. While we waited to see when the highway would open, Tracy allowed us to extend our checkout time with no charge and even called us to give us an update on road conditions!
Above and beyond service that really helped in a stressful situation.
Brand Certified Facts from Best Western Thunder Bay Crossroads
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Certified March 01, 2026Yext Knowledge Graph
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