Business Details
About
Hotel
Located in Thunder Bay,ON, the Best Western Thunder Bay Crossroads is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.2
799 reviews
5 stars
373
4 stars
277
3 stars
89
2 stars
27
1 star
33
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its clean and well-maintained rooms, although some reported issues with specific rooms being dirty or poorly cleaned.
Staff Service
The majority of reviews highlighted friendly and accommodating staff, with specific mentions of exceptional service from certain employees, though there were some complaints about rudeness from individual staff members.
Breakfast Quality
Guests generally enjoyed the breakfast offerings, noting variety and quality, although some mentioned specific issues like poor syrup quality or lack of fresh fruit.
Noise Issues
Several reviews pointed out noise disturbances from outside traffic and other guests, impacting the overall comfort of the stay.
Value for Price
Many customers felt the hotel was overpriced for the amenities and quality provided, with some suggesting better options for the price.
- CKChris KrupaNov 9, 20255.0Very clean and the staff were very friendly
- EJEmme JeffOct 20, 20255.0This hotel was amazingly clean, comfortable, and cozy for me and my fur baby. Traveling from east to west coast under very stressful circumstances and I couldn't have been happier at this location. All staffs were genuine, kind, and accommodating. In particular, Myles from front desk made my whole checking in experience one I will always remember. He was very professional, compassionate, and delightful 😊. Thank you for being patient and warm Myles! Breakfast was great with enough variety and the ladies were helpful and nice. I'd definitely recommend this hotel.
- AJA JOct 9, 20251.0I had a very unpleasant experience during my stay at this hotel, specifically at the breakfast buffet. A staff member named Karen behaved extremely rudely and unprofessionally. All I did was adjust the toaster setting to “light” because I prefer my toast lightly toasted. Karen came over, yelled at me in front of other guests, and forcefully turned the toaster setting to high, burning my toast. When I threw the burnt toast in the bin, she mocked me to her colleague, saying I was being rude — even though I hadn’t said anything to her. This kind of behavior is completely unacceptable from any staff member, especially in a hospitality environment. Instead of helping or politely informing guests, she chose to be confrontational and disrespectful. Management needs to seriously address staff training and customer service standards. I do not recommend staying here based on this experience.
- KJKristen JohnsonOct 6, 20255.0Stayed here for 1 night and I would definitely go back. The location is perfect it’s close to the airport and there are many restaurants, stores, gas stations, fast food places etc. close by! The staff were friendly and I loved that they have a security guard on site at night. I definitely felt safe staying here and the rooms were nice and clean and comfortable.
- LRLindsey RobinsonSep 19, 20253.0Stayed here on our drive up the north shore since it was $100 cheaper than any of the USA hotels. Clean room, spacious! Kinda loud in the am since we were the room right next to the breakfast area. (307) Poor service from the young man who checked us in to the hotel Great hotel breakfast Good WiFi AC works great! Nice and cold
Frequently Asked Questions About Best Western Thunder Bay Crossroads
What is the address of Best Western Thunder Bay Crossroads?
The hotel is located at 655 Arthur St W, Thunder Bay, ON, P7E 5R6, Canada.
Does Best Western Thunder Bay Crossroads offer free WiFi to guests?
Yes, free WiFi is available for all guests at Best Western Thunder Bay Crossroads.
What are the operating hours of Best Western Thunder Bay Crossroads?
The hotel is open 24 hours a day, 7 days a week.
What brand is Best Western Thunder Bay Crossroads associated with?
Best Western Thunder Bay Crossroads is part of the Best Western hotel brand.
Is there an online website where I can book a room at Best Western Thunder Bay Crossroads?
Yes, you can book rooms on the Best Western official website for this location.
What special offers does Best Western Thunder Bay Crossroads have?
Guests who stay 2 nights can receive a $50 Best Western Gift Card as a special promotion.
How can I contact Best Western Thunder Bay Crossroads by phone or fax?
You can call them at +1 807-577-4241 or send a fax to +1 807-475-7059.
Are there any ATMs near Best Western Thunder Bay Crossroads?
Yes, there are RBC Royal Bank ATMs located nearby, which can be convenient for guests needing cash.
What nearby real estate or housing services are close to Best Western Thunder Bay Crossroads?
Thunder Bay Rentals, a housing authority and real estate service, is located close to the hotel, useful for guests seeking longer-term accommodations.
How can nearby locations help me plan activities around Best Western Thunder Bay Crossroads?
Nearby points like Thunder Bay Rentals and local RBC Royal Bank ATMs offer convenience during your stay; you can manage financial needs and explore local rental options before or after your visit to the hotel.