Best Western St Catharines Hotel & Conference Centre

Reviews

• JR

  Jake Roche

  Feb 19, 2026
  3.0
  Staff is great very kind and helpful. Some small issues multiple days at the breakfast bar I would pull out a dirty knife or two before I found a clean one. Also depending on your kids ham and beans being 2/4 hot options at the breakfast bar 2/4 days might not be a winner. Rooms are standard, bathrooms do the job but are definitely due for an update. My biggest issue here was parking, it was not a busy time that I stayed here but it was very hard to find parking and had to park on the complete opposite corner of the hotel from my room.
• SZ

  Sara Zilli

  Feb 14, 2026
  3.0
  As all the other reviews state, this is a great location with friendly staff. What they don’t state is that the beds are absolutely uncomfortable to deal with; you can feel the springs in the mattress and the pillows are paper thin. Good luck getting a good nights rest in. Had tried to sleep in the bathtub for some back support and sturdiness.
• VW

  Victoria Wallace

  Feb 11, 2026
  4.0
  Easy to get to off the freeway; Currently under construction and prices reflect that; I arrived after a long day of travel at 10:00 p.m. and had to be let in the temporary side door entrance; some water damage in the halls; our room was clean and dry; staff are friendly and do a good job making the visit pleasant; we enjoyed the hearty breakfast options; happy to come back soon.
• TT

  Tiho Tadic

  Feb 6, 2026
  5.0
  We stayed for 3 nights during our kid's hockey tournament, and this was the best experience we ever had, mostly due to extremely helpful and responsive front desk staff. The hotel has a clear set of rules for hockey families, and a curfew, which is great if you and your athlete need rest and good night's sleep. The front desk staff was more than happy to respond to people not following those rules (2am running and screaming down the corridor). Breakfast and free parking was included in the price, which adds up in other places if you're staying longer, so that was a great addition. There's even an EV charger provided by the hotel. Kids loved the pool and the arcade room, and whoever came up with that combo is a genius. Also, it's located across from Kelsey's and Montana's for team dinners, and Costco Business is next door. Amazing. One point deduction is for the HVAC; it's an old wall unit that's not 100% insulated, and is quite loud and ratchety, making it difficult for light sleepers like myself to not be bothered by it, but nothing that a pair of earplugs can't fix. It was too cold to leave it off, so cranking it up to be continuously on during the night would also be a solution. All in all, I would come back here in a heartbeat! And thank you front desk staff for your flexibility for late checkouts.
• BR

  Blayne Robson

  Jan 31, 2026
  5.0
  This place made me realize just how consistently good Best Westerns are, and this one is even better that that. The rooms appear to have been recently refreshed, particularly the bathroom, and done properly. Staff is friendly, courteous, and professional. Of note in this day and age is you still get daily house keeping. Hotel does a good job of keeping the hallway noise to a minimum which helps to give a good night's sleep. Location is hyper convenient. Highway, groceries, restaurants, etc... all within walking distance/2 minute drive. Kudos to this Best Western. Clearly well managed with an excellent staff.

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