Best Western Smiths Falls Hotel

4.3
417 reviews

About

Hotel
Located in Smiths Falls,ON, the Best Western Smiths Falls Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Smiths Falls Hotel
88 Lombard St, Smiths Falls, ON
K7A 4G5, Canada

Hours

Reviews

4.3
417 reviews
5 stars
205
4 stars
150
3 stars
39
2 stars
11
1 star
12

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Most customers praised the cleanliness of the rooms and common areas, although some noted issues with specific items like stained linens and unclean bathrooms.

Staff Service

The staff received consistent positive feedback for being friendly, helpful, and accommodating, contributing to a welcoming atmosphere.

Breakfast Quality

While many guests appreciated the breakfast options, several reviews indicated that the selection was limited and could be improved.

Noise Issues

Multiple customers reported problems with noise from adjacent rooms and hallways, affecting their sleep quality.

Comfort Level

Feedback on room comfort was mixed, with some guests finding beds uncomfortable and others enjoying their stay.
  • AN
    Anita Newton
    Nov 8, 2025
    1.0
    We checked in for a women's hockey tournament hosted in Smith Falls and all seemed to be smooth, rooms were nice and clean, we sadly were wrong when it came to the service. Now for the service or lack of we received from the front desk staff (Ruth) was anything but horrendous. She was incredibly rude at every interaction and extremely cold. I will certainly not be returning and I will be telling all to avoid. We asked for a late check out for a couple rooms to try and accommodate the hockey schedule and she bluntly said “No I think we are fully booked without checking” I’m going to call bull as it’s a Sunday!
  • SB
    Susan Bruneau
    Oct 25, 2025
    4.0
    Very nice place
  • JW
    Jeanette Wallis
    Sep 30, 2025
    5.0
    Excellent staff. Clean and up to date. Great location. Breakfast was good.
  • MC
    Marina Canalejo
    Sep 29, 2025
    4.0
    The hotel is very comfortable and well run. The room was super clean and with hardwood floors, ideal to prevent bad odor and allergies. It surpassed my expectations.
  • RN
    Rick Nabert
    Sep 28, 2025
    3.0
    The walls are thin. Can here lots of hallway noise. The plumbing is dated, not sure when the last time they cleaned sink drains. The bathroom sink filled faster than it drained.

Frequently Asked Questions About Best Western Smiths Falls Hotel

What is the full address of Best Western Smiths Falls Hotel?

The Best Western Smiths Falls Hotel is located at 88 Lombard St, Smiths Falls, ON, K7A 4G5, Canada.

Does Best Western Smiths Falls Hotel offer free Wi-Fi to guests?

Yes, complimentary Wi-Fi is available for free at the Best Western Smiths Falls Hotel for all guests.