Located in Richmond Hill,ON, the Best Western Parkway Hotel Toronto North is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
While many guests praised the friendliness and helpfulness of staff, there were notable complaints about rude and unprofessional behavior from some front desk employees.
Room Quality
Guests appreciated the cleanliness and comfort of the rooms, but several reviews highlighted issues with outdated furniture, noise disturbances, and maintenance problems.
Amenities and Facilities
The hotel offers good amenities like a pool and gym, but guests expressed disappointment over the lack of breakfast options and the shared facilities with the Sheraton.
Customer Care
There were significant complaints regarding customer service, particularly in handling reservation issues and accommodating guests' needs.
MW
Malcom Wright
3 days ago
1.0
Staff was very rude people banging on door at night time sketchy people running around and I had a room that had a window a little shattered. They didn’t want to move my room. They told me if I didn’t deal with that. They would kick me out and not get me another room saying that I made it so early even though I told them this was a dirty room. It was very cheap. The place was also in the area smelled really bad. If you’re looking for a nice Close your door go to sleep and play some TV. This is not for you. It doesn’t matter if you are closest to this hotel and you wanna get rest you better put some more energy because this place is horrible. Might as well stay in another hotel.
YH
yh hsu
Jan 5, 2026
4.0
Rooms was clean, front desk staff are family and alert. Good price for the newly renovated location.
MK
Michael Kim
Jan 2, 2026
2.0
So I was just at the front desk asking if I could purchase bottles of water from the front desk. The gentleman that first assisted me was very cordial and offered a couple bottles of “house” bottled water since the soda machine was out of water. I was wondering if i could purchase 2 more bottles for the other two members kg my family but the woman that was standing next to him proceeded to rudely tell me no. Again I was willing to pay whatever price but the gentleman trying to offer good hospitality offered to give us an extra bottle of water but the woman had an attitude and proceeded to look angry and began to stare me down. I thanked the man that helped but to the management and corpo. You should really work on your training in regards to staff and/or have water available to purchase. Either way that lady had a horrible attitude and should in no way be at any front desk if that is the service she regularly gives…..horrible!!!
II
Irina Ivanova
Jan 2, 2026
5.0
Great hotel for the price. The staff is very friendly and helpful, always ready to assist. The rooms are clean, well-maintained, and comfortable, which made the stay very pleasant. Overall, the price fully matches the quality of the service provided. A solid choice for a comfortable stay in the Toronto North area.
EL
Eduardo Lopez
Dec 29, 2025
1.0
We had a 5 day booking. There was a government issue weather warning for winds and freeze rain to minimise non essential travel.
We were stuck in a small town. Given the road was filled with accidents and not safe to drive, we ask to cancel one night.
They refused. Even tho we still had 4 further nights booked with them. And even tho we were staying at a BestWestern in the place we got stuck.
Very poor costumer care.
Poor human quality.
Hope their loved ones never get into a distressing travel situation and are met with the same unkindness they provided.
To make it worst - when we finally arrived. They had no hot water (in winter time) for over 4 hours. No discounts applied or complementary breakfast. You couldn’t even flush a toilet.
Terrible place. Don’t stay here.