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Nestled in downtown Peterborough, Holiday Inn Peterborough offers a tranquil escape with astonishing views of the Otonabee River. Our prime location grants you breathtaking views of the Otonabee River, immersing you in its natural beauty. As the only full-service hotel, we prioritize your comfort and satisfaction, ensuring a seamless stay from check-in to check-out. Enjoy our indoor-outdoor pool throughout the year, providing a relaxing retreat for all guests. With Peterborough's top attractions, dining, and entertainment within walking distance, our downtown location offers central convenience. With a storied history, we maintain our commitment to a memorable experience. Book your stay today and uncover the enduring charm of our hotel in the heart of Peterborough.
Location
Holiday Inn Peterborough-Waterfront by IHG
150 George St, Peterborough, ON
K9J 3G5, Canada
Hours
Reviews
4.0
1,678 reviews
5 stars
766
4 stars
519
3 stars
204
2 stars
72
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and accommodating staff, highlighting specific individuals for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness concerns, including unclean rooms and common areas, with some guests reporting unpleasant odors.
Location Concerns
While the hotel is well-located near the waterfront and downtown, multiple guests expressed discomfort with the surrounding area due to visible homelessness and safety concerns.
Amenities and Facilities
The indoor/outdoor pool and other amenities received positive feedback, though some guests noted maintenance issues and the need for updates.
Billing Transparency
Guests expressed frustration over unexpected charges for amenities and unclear billing practices, leading to dissatisfaction with the overall experience.
- LLLindsay LeBlanc6 days ago5.0I have had exceptional service specifically from the housekeeping Tammy. She always makes my stay here perfect and provides care and hard work in what she does!
- RJRobyn JenkinsNov 10, 20252.0Overall, it’s a good experience. The kids loved it because of the pool. It’s nice and it’s at the waterfront and accessible to downtown. The rooms are nice. Drinks are way overpriced for four drinks. It was $96. Also the pool was falling apart, and there was broken tiles and grout everywhere. They need to work on the pool. Free docking is nice.
- JLJen LNov 8, 20251.0Worst hotel I have ever stayed in. Too many issues to list. As a loyal IHG customer, I am shocked this is still one of their hotels.
- JJJason JohnsonNov 5, 20255.0Penny the front desk supervisor was very accommodating and helpful on our stay. The location on the river is beautiful. We will be staying again soon.
- BTBrandy TrowhillOct 25, 20251.0I’m so angry! At this moment the Holiday Inn Waterfront Peterborough has charged my credit card $500 for spilling a Gatorade on the bed. I offered to wash the bedding as I’m sure it just needs to be washed. At first they wouldn’t give or show give me the sheets. After I was visibly upset that they were charging me $500 and not even giving me the sheets they did hand them over. I’m incredibly upset that I need to wash the sheets for them. Makes me wonder if they even wash them in the first place. There were visible old stains that I’m now responsible for removing. I will never stay at this hotel again! They are obviously just trying to get money out of me or they are too lazy to wash sheets in between a stay. Unacceptable!!!!
Frequently Asked Questions About Holiday Inn Peterborough-Waterfront by IHG
What accessibility features does Holiday Inn Peterborough-Waterfront offer?
The hotel provides accessible parking, is mobility accessible, and has an elevator for guest convenience.
Is breakfast available at Holiday Inn Peterborough-Waterfront?
Yes, breakfast is available for guests staying at the hotel.
Are pets allowed at Holiday Inn Peterborough-Waterfront?
Yes, the hotel welcomes pets including cats and dogs.
What are the check-in and check-out times at Holiday Inn Peterborough-Waterfront?
Check-in time is from 16:00, and check-out time is by 11:00.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the property.
Are there fitness facilities available at the hotel?
Yes, there is a free fitness center with equipment such as elliptical machines, free weights, and treadmills.
What health and safety measures are in place at the hotel?
The hotel uses commercial-grade disinfectants, offers additional sanitation in food areas, has enhanced cleaning of guest rooms and common areas, uses sanitized or discarded plastic keycards, and employees are trained in cleaning procedures and hand washing.
What nearby dining options are available for guests?
Guests can enjoy nearby restaurants such as Riverside Grill, 241 Pizza, Smitty's Family Restaurant, and Tim Hortons, all within walking distance from the hotel.
Are there any nearby attractions or events guests should check out?
Guests may want to visit the OtonaCon Board Game Convention for a fun community event or explore Liftlock & the Riverboat Cruises for a scenic experience on the water.
How can guests use nearby services such as shopping or pet supplies?
There are several nearby options including Pet Valu George Street for pet supplies, Forest of Flowers for gifts and flowers, and Needleworks for arts and crafts supplies.