At the Best Western Plus Parry Sound you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Parry Sound will stand out among other hotels in Parry Sound,ON. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Parry Sound will provide you with the superior customer service that you are used to at any Best Western hotel.
Customer service experiences varied widely; some staff were praised for their friendliness and helpfulness, while others were criticized for being unhelpful or unprofessional.
Cleanliness
Many guests noted the cleanliness of the rooms and common areas, although there were reports of inconsistent housekeeping and issues with room cleanliness.
Amenities
The hotel offers good amenities, including a pool and breakfast, but there were complaints about the pool temperature and the quality of breakfast options.
Communication Issues
Several reviews highlighted significant communication problems, particularly regarding reservations and cancellations, leading to customer frustration.
Location
The hotel is well-located near shopping and dining options, making it convenient for guests.
TB
Tiago Drummond Borges
Dec 30, 2025
5.0
Climate control awfully loud. Reception staff and bar made up for it. Outstanding service, thank you in special to Parita, a talent.
SK
sajan kachhadiya
Dec 18, 2025
5.0
Parita was amazing at the front desk. She was very friendly, polite, and made us feel welcome right away. She helped us with everything we needed and explained things clearly, which made our stay easy and stress-free. Her positive attitude and kindness really stood out. Because of her, we had a great experience at Best Western.
KH
Kelly Huston
Dec 15, 2025
1.0
I called to inquire about canceling two rooms and was told about the cancellation policy. I specifically asked them to hold off while I figured out other plans. Later, when I called back to inquire about rebooking for another date, I was shocked to learn the manager had already instructed staff to cancel my rooms and charge my card two cancellation fees—without my consent.
This was a booking for work through a large organization, so clear communication was critical. Instead, I spent days waiting for someone to call me back, made numerous follow-up calls, and only reached a manager after several days. When I finally spoke to the manager, she kept repeating “it’s policy,” while I reminded her repeatedly that I never requested my rooms be canceled. Thankfully, I didn’t show up that day because they had canceled my reservation without notifying me.
The manager promised to call me back in two days. It has now been two weeks, and I have heard nothing. They have not picked up my calls, and today the charges are on my card—yet I have no receipt explaining what these charges are for. This entire experience shows a complete lack of communication, accountability, and respect for customers. I will not be booking here again and strongly caution others—especially organizations—to confirm everything in writing before trusting this staff and this hotel.
JP
Jack Prentice
Nov 23, 2025
5.0
Great place to stay with a delicious included breakfast!
KN
Ke Na
Nov 1, 2025
1.0
Ich habe ein Zimmer über Booking.com gebucht. Die Reiseroute hat sich geändert und ich habe schon im Juli die Übernachtung kostenfrei storniert und auch die Bestätigung erhalten. Trotzdem hat das Hotel den Übernachtungsbetrag im Oktober von meiner Kreditkarte abgebucht. Auf meine Emails antwortet das Hotel nicht. Das ist Betrug. Vorsicht beim Buchen des Hotels!