Holiday Inn Ottawa Dwtn - Parliament Hill by IHG

Reviews

• CH

  Carrie H

  3 days ago
  1.0
  Extremely disappointing and honestly frightening experience at Holiday Inn Ottawa Downtown Parliament Hill. I booked this stay 5 months in advance and clearly requested a room close to the elevator due to a leg injury and mobility limitations (I have a valid handicapped permit). When I checked in, I confirmed this with the front desk and was told my request was honored. It was not — I was given a room at the farthest possible distance from the elevator. When I went back down, I was told the hotel was “fully booked” and nothing could be done. Later that night, I returned to the front desk and discovered that this was not true — there were available rooms closer to the elevator. What happened next was completely unacceptable. A staff member named Lamine began yelling loudly at me in the lobby, repeatedly raising his voice and refusing to address the issue. His behavior escalated to the point where he stepped out from behind the desk, raised his hands aggressively, and made me feel genuinely unsafe. Even worse, he started yelling at children in the lobby, telling them to “go to your room” and that it was “past your curfew.” The kids were visibly scared, and everyone in the lobby could hear him shouting. It created a very hostile and disturbing environment for all guests. No one should be treated this way — especially not when asking for a basic accessibility accommodation that was requested well in advance. This hotel failed in customer service, accessibility, and basic professionalism. I would not recommend staying here.
• EN

  Eman Niles

  5 days ago
  5.0
  So glad I picked this hotel! The location and convenience was everything I needed for my trip. Best of all though were the staff who bent over backwards to be kind, accommodating, and efficient. Special thanks to Artèm who was a great model for what outstanding service in hospitality looks like. Would definitely recommend this to other travellers!
• NA

  Naomi Akuako

  Apr 27, 2026
  5.0
  I’d like to thank Rayane for outstanding service, his professionalism far exceeded my expectations. He was courteous, answered all my questions clearly, and went the extra mile when I had an issue with my phone by making sure it was charged for my meetings. Thank you, Rayane!
• PN

  Paul Nazareth

  Apr 24, 2026
  5.0
  Quick overnighter for a conference - staff were so helpful with a later check in and I got a great corner room with good light. Clean, contemporary design ( lots of plugs and hooks in the room) and j love that. Useful non-gouge prices on the food and snacks in the lobby. Ultra downtown steps from all Ottawa business and tourism things.
• RK

  Roman Kundys

  Apr 21, 2026
  2.0
  I usually don’t write reviews, but this experience stood out for the wrong reasons. Stayed here recently and left disappointed. The hotel feels quite outdated and doesn’t justify the high room rates. Basic amenities were lacking simple this, there wasn’t even a bottle of water in the room when we arrived. What was particularly frustrating is that the reservation did not clearly indicate that breakfast was not included. Being asked to pay an additional $25 per person, on top of already expensive rooms, was an unwelcome surprise. Considering a price was over 250per/n. Overall, the experience did not reflect the price paid. I understand everyone has to pay bills, but this is rip-off. I wouldn't recommend the place.

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