Brand Certified
Homewood Suites by Hilton Ottawa Downtown
4.3(1029 reviews)
Certified by Homewood Suites by Hilton Ottawa Downtown • Mar 01, 2026
Business Details
361 Queen Street, Ottawa, ON
K1R 0C7, Canada
Certified by Homewood Suites by Hilton Ottawa Downtown • Mar 01, 2026
(613) 234-6363
Certified by Homewood Suites by Hilton Ottawa Downtown • Mar 01, 2026
https://www.hilton.com/en/hotels/yowqshw-homewood-suites-ottawa-downtown/
Certified by Homewood Suites by Hilton Ottawa Downtown • Mar 01, 2026
About
Certified by Homewood Suites by Hilton Ottawa Downtown • Mar 01, 2026
Extended Stay HotelHomewood Suites
Find contemporary style and all the comforts of home at our Homewood Suites by Hilton Ottawa Downtown hotel. Our ideal location just steps from The Lyon Subway Stop makes getting around Ottawa a breeze. Whether you’re here for business or leisure, you’ll also appreciate your proximity to Parliament Hill, Byward Market, Rideau Canal, National Arts Centre and Shaw Convention Centre.
Settle into a spacious suite featuring an array of amenities including complimentary internet access, work desk with ergonomic chair, flat-screen TV, and sofa bed. The fully equipped kitchen includes a full-sized refrigerator, microwave, stove top, and dishwasher. Our extended-stay Ottawa hotel also has studio suites and two-bedroom suites with separate sleeping areas and plenty of space for you to spread out.
Please your palate any time of day in our contemporary restaurant featuring locally sourced cuisine. Start each day with complimentary hot full breakfast. Plunge into the indoor pool after an energetic workout in the fitness room. Find the perfect setting for your event or conference in our 4,715 sq. ft. of event space, including a 2,605 sq. ft. ballroom which can be divided into four smaller rooms. All meeting rooms are equipped with state-of-the-art A/V equipment.
*State and local laws apply. Must be of legal drinking age.
Location
Certified by Homewood Suites by Hilton Ottawa Downtown • Mar 01, 2026
Homewood Suites by Hilton Ottawa Downtown
361 Queen Street, Ottawa, ON
K1R 0C7, Canada
Hours
Certified by Homewood Suites by Hilton Ottawa Downtown • Mar 01, 2026
Reviews
4.3
1,029 reviews
5 stars
647
4 stars
217
3 stars
73
2 stars
32
1 star
60
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many guests praised the staff for their friendliness and helpfulness, with specific mentions of individuals who went above and beyond to assist.
Location
The hotel is frequently noted for its excellent location, being close to major attractions and amenities.
Breakfast Quality
While some guests enjoyed the breakfast variety, others found it lacking in quality and service, with reports of long waits and insufficient replenishment.
Room Comfort
Feedback on room comfort was mixed, with some guests appreciating the spaciousness and cleanliness, while others reported issues with bedding and amenities.
Service Issues
Several reviews highlighted inconsistent service, particularly at the restaurant and front desk, with complaints about rudeness and lack of responsiveness.
- SSSharma Sanchit3 days ago4.0I had a wonderful stay at this hotel. Everything was superb! I booked a suite, and it truly gave a luxury feeling. It is honestly one of the best hotels I have stayed at in Canada. The ambiance, comfort, and overall experience were excellent. However, I would like to suggest a few improvements: 1. TV Upgrade Needed The TVs in the rooms feel outdated. They do not have Netflix or newer streaming apps. Considering the hotel’s modern and luxurious ambiance, upgrading the TVs would really enhance the guest experience. Most guests expect access to streaming platforms for movies and shows. 2. Parking Concerns I understand the hotel does not own the parking lot, but charging $25 per day for parking—even after booking two suites—felt inconvenient. Complimentary parking for guests would make the stay more comfortable. Additionally, there are vehicle size limits. My pickup truck did not fit, so I had to park outside overnight, which was stressful. 3. Breakfast Variety During my stay, the breakfast menu was the same for two days. I’m not sure if it’s always the same, but adding more variety would definitely improve the experience. Overall, this hotel has great potential to be one of the best options. With a few improvements in these areas, it would be absolutely outstanding. I would still recommend it for the luxury feel and overall quality.
- HJHessam JMFeb 24, 20264.0Staff were helpful. For almost $300 a night, the old TV without casting option is not what you hope for. Overall some building and room features are not ideal, like for a 1 bdrm suite with a sofa bed outside the bedroom, the washroom should be in the shared space not inside bdrm! + the swimming pool should have showers?
- ASAlexis De SimoneFeb 17, 20265.0Location was very convenient for enjoying the Rideau Canal Skateway, appreciating the beautiful architecture around Parliament, great lunch and dinner options. Kids really appreciated the pool and breakfast, as well as the comfy sofa bed. The bath products were a really nice touch. And Dyson was exceptional at the front desk - full of information, going above and beyond with requests and tips. He made our stay truly wonderful.
- KMKevan MarshallFeb 16, 20265.0This is the ultimate family hotel - huge bedroom suites with a pullout couch in the living room and dining table complete with a full fridge dishwasher and kitchen. Plus free breakfast and an indoor pool! This is THE place we try to stay at every time we visit Ottawa. Great staff too. Thank you!!!
- FSFredrik SyFeb 6, 20262.0The service especially at the restaurant was just very subpar. The server was quite rude and argued with me about an improperly cooked meal. The rooms are fine though and the appliances worked so that was good. Overall the place felt understaffed. I would recommend going somewhere else if you want better service. Our entire stay had us feeling like we were getting in the way for being there. At this price point please do yourself a favour and go elsewhere. If you must stay here just expect a decent room and minimal service.
Frequently Asked Questions About Homewood Suites by Hilton Ottawa Downtown
Do you have a shuttle?
No, we do not.
What are the options for parking?
We offer self-parking for $25 a day or street parking is available.
Are pets allowed?
Yes, 2 pets maximum 50lbs max, $50 per pet per stay, after 5 nights $75
Do you have breakfast at the hotel?
We have an onsite restaurant: Tulip Restaurant Breakfast Mon- Fri- 6am-10am, Sat-Sun 7am-10:30 am, Lunch /Dinner 11am-10pm daily
Do you have a gym?
Yes, our fitness center is open 24 hours and is equipped with a Peloton bike, state of the art equipment, and free weights.
Is there laundry at the hotel?
Yes, there is off-site dry cleaning service available as well as a laundry room with a washer and dryer.
Do you have a place to grab drinks or snacks?
Yes, The Shop is open 24 hours.
Is there a business center?
Yes, our business center is open 24 hours where you can fax, copy, print, and store packages.
How do you connect to the internet and is there a cost?
Wi-Fi is on us, just connect with your last name and room number.
Do the rooms have a microwave and mini fridge?
Yes, all rooms have them
Do you have a pool?
Yes, we have an indoor pool open Monday – Sunday 7 am – 10 pm.
How close is Parliament Building?
The Parliament Building is approximately an 8-minute walk from the hotel.
How far are you from National Gallery?
The National Gallery is about a 30-minute walk from the hotel.
How close to the hotel is the Royal Canadian Mint?
The Royal Canadian Mint is about a 20-minute walk from the hotel.
Is the Canadian War Museum close?
Yes, the Canadian War Museum is approximately an 11-minute walk from the hotel.
What are the check-in and check-out times at Homewood Suites by Hilton Ottawa Downtown?
Check-in is at 4:00 PM and check-out is at 12:00 PM.
Are pets allowed at the hotel, and if so, are there any restrictions?
Yes, pets are allowed with a maximum of 2 pets per room, each up to 50lbs. There is a $50 fee per pet per stay, and after 5 nights the fee increases to $75.
Does the hotel have an on-site restaurant and what are its hours?
Yes, the Tulip Restaurant is on-site, offering breakfast Monday to Friday from 6am-10am, weekends 7am-10:30am, and lunch/dinner daily from 11am-10pm.
Is there parking available and what are the options?
Self-parking is available for $25 per day, and street parking is also an option.
Does the hotel provide a fitness center and what equipment is available?
Yes, there is a fitness center open 24 hours, equipped with a Peloton bike, free weights, elliptical machine, and treadmill.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an elevator, and is mobility accessible.
Does the hotel offer digital or contactless check-in?
Yes, the hotel provides contactless check-in and digital guest room keys.
What nearby points of interest are close to the hotel for guests to visit?
Nearby are Parliament Building (about an 8-minute walk), the Canadian War Museum (about an 11-minute walk), Royal Canadian Mint (about a 20-minute walk), and the National Gallery (about a 30-minute walk).
How can nearby places like Hilton Garden Inn Ottawa Downtown and Tulip Restaurant enhance my stay?
Hilton Garden Inn Ottawa Downtown is another nearby hotel which can be useful for group events or overflow accommodations, and Tulip Restaurant on-site offers easy dining without leaving the hotel, perfect for convenience and enjoying local cuisine.
Are there any nearby services such as salons or medical offices for guests?
Yes, Mix Salon & Spa is nearby for hair and spa services, and Field Trip Health offers ketamine therapy for medical needs.
Brand Certified Facts from Homewood Suites by Hilton Ottawa Downtown
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