Business Details
About
Extended Stay HotelHomewood Suites
Find contemporary style and all the comforts of home at our Homewood Suites by Hilton Ottawa Downtown hotel. Our ideal location just steps from The Lyon Subway Stop makes getting around Ottawa a breeze. Whether you’re here for business or leisure, you’ll also appreciate your proximity to Parliament Hill, Byward Market, Rideau Canal, National Arts Centre and Shaw Convention Centre.
Settle into a spacious suite featuring an array of amenities including complimentary internet access, work desk with ergonomic chair, flat-screen TV, and sofa bed. The fully equipped kitchen includes a full-sized refrigerator, microwave, stove top, and dishwasher. Our extended-stay Ottawa hotel also has studio suites and two-bedroom suites with separate sleeping areas and plenty of space for you to spread out.
Please your palate any time of day in our contemporary restaurant featuring locally sourced cuisine. Start each day with complimentary hot full breakfast. Plunge into the indoor pool after an energetic workout in the fitness room. Find the perfect setting for your event or conference in our 4,715 sq. ft. of event space, including a 2,605 sq. ft. ballroom which can be divided into four smaller rooms. All meeting rooms are equipped with state-of-the-art A/V equipment.
*State and local laws apply. Must be of legal drinking age.
Location
Homewood Suites by Hilton Ottawa Downtown
361 Queen Street, Ottawa, ON
K1R 0C7, Canada
Hours
Reviews
4.3
1,010 reviews
5 stars
635
4 stars
213
3 stars
73
2 stars
30
1 star
59
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the staff for their friendliness, helpfulness, and exceptional service, with specific mentions of individuals like Donnalee and Aissa for going above and beyond.
Location
The hotel is frequently noted for its excellent location, being close to major attractions and amenities in downtown Ottawa.
Breakfast Quality
Feedback on the breakfast buffet is mixed; while some enjoyed it, others found it lacking variety and quality, with specific complaints about the service during busy times.
Room Comfort
Several reviews highlighted issues with room comfort, including uncomfortable beds and pillows, as well as concerns about noise and cleanliness in common areas.
Overall Experience
Overall, guests had a positive experience with many expressing a desire to return, although some noted specific areas for improvement.
- SOSuccess Onaibre3 days ago5.0I recently had the pleasure of staying at Homewood Suites by Hilton in Downtown Ottawa, and I can confidently say it was one of the best experiences I've had at a hotel. From the moment I checked in until my departure, I was met with exceptional service that truly made my stay memorable. The Front Desk team, particularly Shube and Pierre, went above and beyond to ensure I felt welcome and comfortable. Their friendliness and professionalism set a positive tone for my entire visit. When I had questions or needed assistance, they were always ready to help with a smile. The room itself was immaculate. It was not only clean but also thoughtfully arranged, providing a cozy and inviting atmosphere. I appreciated the attention to detail, which made me feel right at home. One of the highlights of my stay was the breakfast. Each morning, I looked forward to the delicious spread that included a variety of fresh options. The quality and taste were fantastic, providing a great start to my day. I also want to extend my gratitude to Igor from maintenance. After reporting a minor accident that caused a little damage in my room, Igor & Pierre handled the situation with remarkable professionalism. He was prompt in addressing the issue and worked quickly to resolve it without any disruption to my stay. I truly appreciated his calm demeanor and efficiency. Overall, my experience at Homewood Suites by Hilton Downtown Ottawa was outstanding. I can't thank Shube, Pierre, Igor, and the rest of the team enough for their dedication to providing such excellent service. I highly recommend this hotel to anyone visiting Ottawa, and I look forward to returning in the future! 😊
- PLPaul Leimbacher6 days ago3.0The hotel is indicated on its website as a 4-stars hotel; it's realistically rather a 3 stars. Positive: - Central location - Underground parking (at extra cost) - Friendly staff, although forgetful and not very thorough Negative: - We asked at check-in at around 17:00 to have the sofa-bed prepared for our 4 yo child; when we returned from dinner at 21:30, it wasn't done, which left us in an unconfortable situation as our child fell asleep in the car and we couldnt' put him directly to bed. - Breakfast: almost all the tables were dirty when we arrived for breakfast and I had to ask some of the staff to clean them. Only our table was however cleaned.
- VIValentino IJan 1, 20265.0I wanted to take a moment to share this feedback, as Mr. Noah Diem went above and beyond in addressing an issue I experienced with breakfast. He handled the situation in an exceptional and professional manner. His level of customer service truly stood out and should be a standard for others to follow. Because of Noah’s outstanding service, I will confidently choose to stay here again. Thank you, Noah.
- MLmatt laugherDec 30, 20254.0Stayed for two nights between Xmas and New Year. Great location and helpful staff. Having a coin operated laundry was so helpful, $5 a wash and free dryers. The breakfast was a bit of a nightmare, went down at 0900 both days and had a 15-20 minute wait for a table, once we did get a table a lot of the food and drink options were awaiting replenishment. I expect this would be less of an issue outside of holiday season however. Staff at the front desk were very helpful, the pool area is a decent size, although the pool itself, while heated was a little on the colder side, not uncomfortable though.
- ARAmaan RazaDec 24, 20255.0Cannot beat the location, amenities, breakfast, pool and above all the Staff always so welcome, warm and helpful. Special mention to Donnalee, she is simply fabulous as a Leader, I saw her give her staff (who was having a bad day) a long and warm hug. Need more People like her to make the world a better place, right?
Frequently Asked Questions About Homewood Suites by Hilton Ottawa Downtown
Do you have a shuttle?
No, we do not.
What are the options for parking?
We offer self-parking for $25 a day or street parking is available.
Are pets allowed?
Yes, 2 pets maximum 50lbs max, $50 per pet per stay, after 5 nights $75
Do you have breakfast at the hotel?
We have an onsite restaurant: Tulip Restaurant Breakfast Mon- Fri- 6am-10am, Sat-Sun 7am-10:30 am, Lunch /Dinner 11am-10pm daily
Do you have a gym?
Yes, our fitness center is open 24 hours and is equipped with a Peloton bike, state of the art equipment, and free weights.
Is there laundry at the hotel?
Yes, there is off-site dry cleaning service available as well as a laundry room with a washer and dryer.
Do you have a place to grab drinks or snacks?
Yes, The Shop is open 24 hours.
Is there a business center?
Yes, our business center is open 24 hours where you can fax, copy, print, and store packages.
How do you connect to the internet and is there a cost?
Wi-Fi is on us, just connect with your last name and room number.
Do the rooms have a microwave and mini fridge?
Yes, all rooms have them
Do you have a pool?
Yes, we have an indoor pool open Monday – Sunday 7 am – 10 pm.
How close is Parliament Building?
The Parliament Building is approximately an 8-minute walk from the hotel.
How far are you from National Gallery?
The National Gallery is about a 30-minute walk from the hotel.
How close to the hotel is the Royal Canadian Mint?
The Royal Canadian Mint is about a 20-minute walk from the hotel.
Is the Canadian War Museum close?
Yes, the Canadian War Museum is approximately an 11-minute walk from the hotel.
What are the check-in and check-out times at Homewood Suites by Hilton Ottawa Downtown?
Check-in is at 4:00 PM and check-out is at 12:00 PM.
Are pets allowed at the hotel, and if so, are there any restrictions?
Yes, pets are allowed with a maximum of 2 pets per room, each up to 50lbs. There is a $50 fee per pet per stay, and after 5 nights the fee increases to $75.
Does the hotel have an on-site restaurant and what are its hours?
Yes, the Tulip Restaurant is on-site, offering breakfast Monday to Friday from 6am-10am, weekends 7am-10:30am, and lunch/dinner daily from 11am-10pm.
Is there parking available and what are the options?
Self-parking is available for $25 per day, and street parking is also an option.
Does the hotel provide a fitness center and what equipment is available?
Yes, there is a fitness center open 24 hours, equipped with a Peloton bike, free weights, elliptical machine, and treadmill.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an elevator, and is mobility accessible.
Does the hotel offer digital or contactless check-in?
Yes, the hotel provides contactless check-in and digital guest room keys.
What nearby points of interest are close to the hotel for guests to visit?
Nearby are Parliament Building (about an 8-minute walk), the Canadian War Museum (about an 11-minute walk), Royal Canadian Mint (about a 20-minute walk), and the National Gallery (about a 30-minute walk).
How can nearby places like Hilton Garden Inn Ottawa Downtown and Tulip Restaurant enhance my stay?
Hilton Garden Inn Ottawa Downtown is another nearby hotel which can be useful for group events or overflow accommodations, and Tulip Restaurant on-site offers easy dining without leaving the hotel, perfect for convenience and enjoying local cuisine.
Are there any nearby services such as salons or medical offices for guests?
Yes, Mix Salon & Spa is nearby for hair and spa services, and Field Trip Health offers ketamine therapy for medical needs.