Business Details
About
HotelWedding VenueBusiness Meeting Locations
Welcome to Holiday Inn Express & Suites Ottawa West – Nepean, where residential charm meets urban convenience! Nestled in the thriving Ottawa West area, our hotel offers the perfect location for both business and leisure travelers. Just minutes from popular attractions like the Canadian Tire Centre, Tanger Outlets, and the Bayshore Shopping Centre, we are a short drive from downtown Ottawa’s historic sites such as Parliament Hill and the National Gallery of Canada. Explore the Diefenbunker Museum or go hiking or skiing at Gatineau Park.
With flexible event venues near the Ottawa Macdonald-Cartier International Airport, we are a top choice for business meetings and and conferences.
Enjoy a wide range of amenities including an indoor pool, a 24-hour Business Centre, Fitness Centre, and free Wi-Fi. Wake up to our free hot breakfast buffet, relax in our pet-friendly, modern guest rooms, and take advantage of free parking. Stay smart, stay comfortable!
Location
Holiday Inn Express & Suites Ottawa West - Nepean by IHG
2055 Robertson Road, Ottawa, ON
K2H 5Y9, Canada
Hours
Reviews
4.2
971 reviews
5 stars
497
4 stars
328
3 stars
80
2 stars
19
1 star
47
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the friendly and professional service from staff, highlighting individuals like Amita, Gaurav, and Kamal for their exceptional hospitality.
Cleanliness
Many reviews noted the cleanliness of the rooms and common areas, although some guests reported issues with specific areas like the pool and dining chairs.
Breakfast Experience
The complimentary breakfast received positive feedback for its variety and quality, although a few guests found it lacking in options or quality on certain days.
Room Comfort
While most guests found the rooms spacious and comfortable, there were complaints about specific issues like old mattresses and maintenance problems.
Location and Value
The hotel is appreciated for its convenient location near Ottawa and good value for money, though some guests noted it requires a vehicle for downtown access.
- YPyax patel6 days ago5.0A huge thank you to Kamal for an amazing stay! The room was clean, the bed incredibly comfortable, and the daily free breakfast was a great perk. The gym facilities were also top-notch. The highlight, however, was Kamal's service. She has a warm smile and a real talent for making you feel welcome. She truly impressed me by seamlessly upgrading my room from a standard king to a suite, which made my trip so much more comfortable. It's employees like Kamal who make you want to return. The management is very lucky to have her! 😊
- JEJohn Philip ErquizaNov 16, 20255.0I had a great experience in this hotel. The staff are great especially Ms. Kamal at the front desk. She addresses immediately my concerns without hesitations. She is friendly as well.
- DWDarrin WilliamsNov 15, 20255.0Hotel is clean and comfortable. Check in was easy and staff were helpful from the moment I walked in. Kamal are the front desk was particularly helpful. Thank you.
- WFWilliam FanumNov 8, 20255.0I stay here first time and my first experience was fabulous. The front desk agent Amita who is working overnight gave me a warm welcomed and she was so friendly and even so professional as well. I really like staying here and I recommend this hotel to everyone.
- MSMarcelo Siqueira SilvaOct 27, 20255.0I had an amazing stay at this Holiday Inn! From the moment I arrived, the service was warm, professional, and genuine. The room was spotless, well maintained, very clean and offered every comfort I could have asked for. A special mention goes to Barbara, the manager, who went above and beyond to make my stay exceptional. Her attention to detail, kindness, and professionalism stood out — she ensured everything was perfect and made me feel like a valued guest. Highly recommended for anyone looking for a memorable, comfortable, and well-managed hotel experience!
Frequently Asked Questions About Holiday Inn Express & Suites Ottawa West - Nepean by IHG
What airport is closest to Holiday Inn Express & Suites Ottawa West - Nepean?
Holiday Inn Express & Suites Ottawa West - Nepean is in close proximity to Ottawa International Airport (YOW).
Does Holiday Inn Express & Suites Ottawa West - Nepean offer an airport shuttle?
No, Holiday Inn Express & Suites Ottawa West - Nepean does not offer an airport shuttle.
Can I bring my pet to Holiday Inn Express & Suites Ottawa West - Nepean?
Yes, Holiday Inn Express & Suites Ottawa West – Nepean is a pet friendly hotel. We allow dogs and cats up to a maximum of 22 lbs. for a minimal fee of $25 CAD per night.
Does Holiday Inn Express & Suites Ottawa West - Nepean feature EV charging stations?
Holiday Inn Express & Suites Ottawa West - Nepean features an outdoor outlet for your convenience. However, the property does not have an EV charging station. For more information about local charging options, please inquire at the front desk.
Does Holiday Inn Express & Suites Ottawa West - Nepean feature a local shuttle?
No, Holiday Inn Express & Suites Ottawa West - Nepean does not offer a local shuttle.
What pet policy does Holiday Inn Express & Suites Ottawa West - Nepean have?
The hotel is pet friendly and allows dogs up to 22 lbs for a fee of $25 CAD per night; cats are not permitted.
Is breakfast included at Holiday Inn Express & Suites Ottawa West - Nepean?
Yes, free breakfast is provided with a buffet option available to guests.
Does Holiday Inn Express & Suites Ottawa West - Nepean offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
What fitness amenities are available at the hotel?
Guests can use the fitness center which includes an elliptical machine, treadmill, and free weights at no cost.
Are there amenities for business travelers?
Yes, the hotel features a 24-hour business center and offers conference rooms for meetings.
Is parking available at Holiday Inn Express & Suites Ottawa West - Nepean?
Yes, self-parking is available for free to guests.
What is the check-in and check-out time at the hotel?
Check-in begins at 4:00 PM and checkout is by 12:00 PM.
Can guests enjoy an indoor pool and hot tub at the hotel?
Yes, the hotel offers both an indoor pool and a hot tub for guest use.
Which nearby shopping destinations can guests visit from the hotel?
Guests can easily visit Tanger Outlets and the Bayshore Shopping Centre, both within a short drive from the hotel.
What recreational activities are near Holiday Inn Express & Suites Ottawa West - Nepean?
Visitors can enjoy hiking or skiing at Gatineau Park or explore the Canadian Tire Centre for events.
How can nearby public transportation help guests reach the hotel?
While the hotel does not offer an airport shuttle, guests can use local transit near Ottawa Macdonald-Cartier International Airport to reach the hotel conveniently.