Certified by Holiday Inn Express & Suites Downtown Ottawa East by IHG • Mar 01, 2026
HotelConference CenterBusiness Meeting LocationsHoliday Inn Express
Welcome to our Ottawa, Canada hotel, near Byward Market.
Our hotel puts you within walking distance of all the best attractions in the downtown area. Walk or bike along the sparkling Rideau Canal, shop and dine at the world-famous ByWard Market, and soak in Canadian art at the National Gallery of Canada. When you’re not out exploring Bytown, there’s plenty to enjoy at our beautiful hotel.
Enjoy a free, hot breakfast every morning of your stay, or splash and soak in our indoor pool. Stay fit with full access to our 24-hour fitness center equipped with cardio machines, free weights, and yoga balls. Keep your clothes fresh and clean in our self-service laundry room with multiple washers and dryers.
When you’re ready to rest and relax, sink into your plush bed with a pillowy duvet and wake up to all your favorite amenities.
We look forward to hosting you at our hotel in Ottawa, Canada!
Location
Certified by Holiday Inn Express & Suites Downtown Ottawa East by IHG • Mar 01, 2026
Holiday Inn Express & Suites Downtown Ottawa East by IHG
Certified by Holiday Inn Express & Suites Downtown Ottawa East by IHG • Mar 01, 2026
Reviews
4.0
1,303 reviews
5 stars
612
4 stars
361
3 stars
142
2 stars
71
1 star
117
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the rooms and hotel facilities, although there were reports of bed bugs and hair found in beds.
Staff Service
The staff received mixed reviews; while some guests highlighted friendly and helpful service, others noted unhelpfulness and rudeness from certain employees.
Location Concerns
The hotel is located near a homeless shelter, leading to safety concerns for many guests, particularly when walking around the area.
Breakfast Quality
The breakfast was generally well-received, with a good variety, but some guests found it chaotic and lacking in seating during peak times.
Parking Issues
Guests frequently reported problems with parking availability and the need to use off-site parking, which was often described as unsafe.
YL
Yuxuan Li
2 days ago
3.0
The beds were a lil bit uncomfortable, you can hear the noisy streets. It’s decent. I’d say the advantages were that the people were really nice, there’s a pool and a gym and the location is pretty close to everything.
SH
Snow Hugh
4 days ago
5.0
Very well managed hotel, we stayed at 9th floor, our suite was very clean, will stay again!
NS
Naïla Simard
Feb 26, 2026
1.0
One word: terrible. The breakfast was cold, the rooms were not very clean, there was even hair in our beds when we arrived. I don't advise.
VP
Vincent Peyronnard
Feb 19, 2026
3.0
Ne pas parler français ok c’est comprenhensible faire aucune effort pour que les client comprenent ce qui est dit en parlent tres vitte beaucoup moibq
GB
G Bell
Feb 11, 2026
4.0
Newer modern hotel, comfy bed but a lot of street noise from traffic and homeless shelter nearby even on the upper floors. Not a knock on the hotel, they can't control the situation the government creates on their doorstep.
Frequently Asked Questions About Holiday Inn Express & Suites Downtown Ottawa East by IHG
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is at 11:00 AM. For early check-in or late check-out requests, please contact our hotel directly.
Is breakfast included with my stay?
Yes, a complimentary hot breakfast is provided every morning!
Does the hotel have parking facilities?
Yes, we offer limited underground self-parking for a daily fee of 18 CAD plus tax. Availability is on a first-come, first-served basis.
Are there fitness and pool facilities available?
Yes! You can enjoy the indoor swimming pool and 24-hour fitness center with elliptical machines, free weights, stationary bicycles, and treadmills.
Is Wi-Fi available in the rooms?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms.
What time can I check in and check out at the hotel?
Check-in is from 3:00 PM, and check-out is at 11:00 AM. For early check-in or late check-out requests, please contact the hotel directly.
Is breakfast included with my stay?
Yes, a complimentary hot breakfast is provided every morning of your stay.
Does the hotel provide parking facilities?
Yes, limited underground self-parking is available for a daily fee of 18 CAD plus tax on a first-come, first-served basis.
Are there fitness and pool facilities available at the hotel?
Yes, the hotel features a free 24-hour fitness center and an indoor pool for guests.
Is Wi-Fi available throughout the hotel?
Yes, complimentary high-speed Wi-Fi is available in all guest rooms and public areas.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators.
Can guests store their baggage at the hotel?
Yes, baggage storage is available for guests.
What dining options are nearby the hotel?
Nearby dining options include Tim Hortons for coffee and quick bites, UNO Pizzeria & Grill for pizza, The Swadisht and The Prantha for Indian cuisine, Champa Thai Cuisine for Asian food, and Portuguese Bakery for bakery treats.
Where can I rent a car near the hotel?
You can rent a car nearby at Enterprise Rent-A-Car, Alamo, and Discount Car and Truck Rentals LTD, all within close proximity to the hotel.
What attractions are close to the hotel for sightseeing?
The hotel is within walking distance to the vibrant ByWard Market, the scenic Rideau Canal, and the National Gallery of Canada, perfect for exploring before or after your stay.
Brand Certified Facts from Holiday Inn Express & Suites Downtown Ottawa East by IHG
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Certified March 01, 2026Yext Knowledge Graph
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