Business Details
About
HotelConference CenterBusiness Meeting LocationsHoliday Inn Express
Welcome to our Ottawa, Canada hotel, near Byward Market.
Our hotel puts you within walking distance of all the best attractions in the downtown area. Walk or bike along the sparkling Rideau Canal, shop and dine at the world-famous ByWard Market, and soak in Canadian art at the National Gallery of Canada. When you’re not out exploring Bytown, there’s plenty to enjoy at our beautiful hotel.
Enjoy a free, hot breakfast every morning of your stay, or splash and soak in our indoor pool. Stay fit with full access to our 24-hour fitness center equipped with cardio machines, free weights, and yoga balls. Keep your clothes fresh and clean in our self-service laundry room with multiple washers and dryers.
When you’re ready to rest and relax, sink into your plush bed with a pillowy duvet and wake up to all your favorite amenities.
We look forward to hosting you at our hotel in Ottawa, Canada!
Location
Holiday Inn Express & Suites Downtown Ottawa East by IHG
235 King Edward Avenue, Ottawa, ON
K1N 7L8, Canada
Hours
Reviews
4.0
1,289 reviews
5 stars
605
4 stars
357
3 stars
140
2 stars
71
1 star
116
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the rooms and hotel facilities, although some reported issues with bed bugs and unclean pool conditions.
Staff Service
The staff received mixed reviews; while some guests highlighted friendly and helpful service, others noted unhelpfulness and rudeness from certain staff members.
Location Concerns
The hotel is situated in a rough area with visible homelessness and drug use, leading to safety concerns for many guests.
Parking Issues
Guests frequently complained about inadequate parking availability and the high cost of parking, with some reporting negative experiences related to off-site parking.
Breakfast Quality
The breakfast was generally well-received for its variety and quality, though some guests noted overcrowding and limited seating during peak times.
- VCVibë ChêckDec 26, 20255.0Top notch rooms and looks quite modern. The service is also nice and allows early check-in when possible.
- KDkim desrosiersDec 16, 20251.0Bed bugs.in multiple rooms Was totally ignored Didn't even ofer to give me a night 😪 for free I spent 6 nights there bites front 2 different rooms!! Very disappointed 😞
- JSJean-Francois StockliDec 8, 20255.0I haven’t had the chance to stay here yet, which is why I didn’t rate the rooms. However, I stopped by today for work and had the pleasure of being assisted by Marie-Josée (I believe she’s the manager). She greeted me with excellent service, genuine kindness, and a warm smile — something that feels surprisingly rare in many Ottawa hotels. Based on today’s experience alone, the next time I book a hotel downtown, I’m definitely choosing this place.
- MMMVEDec 1, 20253.0Room itself was large and nice. Gentleman checking us in was not the most friendly, and heard this with other customers too throughout our stay. Our room had un-used ant traps left on the bar counter upon check in that were not removed by staff during our stay. The pool was closed as it would “cause chemical burns” if entered. Lastly, I can understand charging for parking, but I expect to have a parking space for my vehicle on the property when reserving a hotel. It’s not acceptable to make guests park in a independent lot, 5-7 minute walk away, in the centre of Ottawa’s homelessness.
- CPChristina PrevostDec 1, 20251.0The staff were polite, but that’s the only positive I can honestly give. This hotel’s listing is incredibly misleading for something rated nearly four stars. You cannot park at the hotel. They send you to public lots a 5–7 minute walk away, and you have to pay for them yourself. We had to haul our bags through an area with many tents and homelessness. and nothing on the website prepares you for that. The neighbourhood around the hotel is rough, very active, and absolutely not somewhere most people would feel comfortable walking, day or night. We booked this place because it was advertised as being “close to everything,” but we didn’t even feel safe enough to leave the hotel once we arrived. Our plans for a nice dinner out turned into ordering food in our room because neither of us felt comfortable stepping outside. If the hotel was honest about the parking situation and the reality of the area, people could make an informed choice. As it is, the description feels deceptive, and I would never recommend this place to families or anyone unfamiliar with the city. I really wish I had read a straightforward review like this before booking. I highly recommend you look elsewhere for a hotel.
Frequently Asked Questions About Holiday Inn Express & Suites Downtown Ottawa East by IHG
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is at 11:00 AM. For early check-in or late check-out requests, please contact our hotel directly.
Is breakfast included with my stay?
Yes, a complimentary hot breakfast is provided every morning!
Does the hotel have parking facilities?
Yes, we offer limited underground self-parking for a daily fee of 18 CAD plus tax. Availability is on a first-come, first-served basis.
Are there fitness and pool facilities available?
Yes! You can enjoy the indoor swimming pool and 24-hour fitness center with elliptical machines, free weights, stationary bicycles, and treadmills.
Is Wi-Fi available in the rooms?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms.
What time can I check in and check out at the hotel?
Check-in is from 3:00 PM, and check-out is at 11:00 AM. For early check-in or late check-out requests, please contact the hotel directly.
Is breakfast included with my stay?
Yes, a complimentary hot breakfast is provided every morning of your stay.
Does the hotel provide parking facilities?
Yes, limited underground self-parking is available for a daily fee of 18 CAD plus tax on a first-come, first-served basis.
Are there fitness and pool facilities available at the hotel?
Yes, the hotel features a free 24-hour fitness center and an indoor pool for guests.
Is Wi-Fi available throughout the hotel?
Yes, complimentary high-speed Wi-Fi is available in all guest rooms and public areas.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators.
Can guests store their baggage at the hotel?
Yes, baggage storage is available for guests.
What dining options are nearby the hotel?
Nearby dining options include Tim Hortons for coffee and quick bites, UNO Pizzeria & Grill for pizza, The Swadisht and The Prantha for Indian cuisine, Champa Thai Cuisine for Asian food, and Portuguese Bakery for bakery treats.
Where can I rent a car near the hotel?
You can rent a car nearby at Enterprise Rent-A-Car, Alamo, and Discount Car and Truck Rentals LTD, all within close proximity to the hotel.
What attractions are close to the hotel for sightseeing?
The hotel is within walking distance to the vibrant ByWard Market, the scenic Rideau Canal, and the National Gallery of Canada, perfect for exploring before or after your stay.