Business Details
About
Hotel
The Hilton Garden Inn Ottawa Downtown hotel, conveniently situated in downtown Ottawa, is steps from Parliament Hill with subway transportation at the hotel’s front door for easy access to many points of interest including festival venues.
Each guest room features a desk, 47-inch HDTV with premium channels and oversized windows flood the room with sunlight. WiFi is free, and there is a mini-refrigerator, microwave and coffeemaker for your convenience. Upgrade to a room with a balcony.
Start the morning right with a classic American breakfast at The Garden Grille & Bar®, open all day. Enjoy an evening cocktail in the bar or have dinner delivered to your door. Additional features include a complimentary fitness center, heated indoor pool, evening room service and a 24-hour Pavilion Pantry® for snack items and sundries.
Location
Hours
Reviews
4.2
1,254 reviews
5 stars
715
4 stars
327
3 stars
93
2 stars
43
1 star
76
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many guests reported issues with room cleanliness, maintenance, and comfort, including mold, cockroaches, and uncomfortable beds.
Service Issues
Several reviews highlighted poor customer service experiences, including rude staff and unhelpful responses to complaints.
Positive Staff Interactions
Despite some negative experiences, many guests praised specific staff members for their friendliness and helpfulness, enhancing their overall stay.
Location
The hotel is well-located near downtown attractions, making it convenient for guests.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it lacking in quality and variety.
- MBMel B1 day ago4.0Overall 4.5 star. Bring your pillows they are not that comfy and the beds you can feel the spring's. I also found some hair in the shower on the first night. Great staff very helpful and good customer service. Wonderful location.
- ETElise TremblayNov 17, 20252.0Nice looking hotel but that pretty much it. Nothing is included no breakfast or even the parking. You need to pay extras. Also if you’re in a higher floor room you need to wait 15-20 minutes with the shower running to get water.. it’s super wasteful. I just don’t think it’s worth the price at all. I can’t justify it in any way.
- ODObinna DerickNov 2, 20254.0It's certainly a 4-star hotel experience in a strategic location in Ottawa. Its Features include an indoor pool, fitness center, free WiFi, and a restaurant. Their Tulip Restaurant and Bar serves breakfast, lunch, and dinner, with a menu featuring local cuisine. A 24-hour Pavilion Pantry sells snacks. Offers a wide range of accessible amenities, including accessible guestrooms and bathrooms with grab bars. They have a Paid parking option. Give it a try....
- JRJoel RenauxOct 22, 20254.0C'est pas une chambre, c'est un appartement avec son salon, son coin repas, sa cuisine et naturellement sa grande chambre et sa litterie de qualité. Dommage que les concepteurs aient commis plusieurs erreurs: - - faire passer la gaine technique avec le groupe climatiseur dans la chambre qui du coût est bruyante . ==> obligation de couper la climatisation. - détecteur de fumée également la chambre avec sa Led qui clignote toutes les 30 secondes! - et pour finir la veilleuse à côté de l'évier qui éclaire comme si on avait oublié d'éteindre une lumière! Naturellement pas de porte! Pourquoi ne pas avoir mis tout cela dans le coin repas ou la cuisine? ==> dommage cela nuit à la qualité du sommeil! Mieux dormi dans des chambres plus "standards".
- LNLola NunesOct 21, 20253.0J’ai trouvé ma chambre vieillotte en comparaison des autres hiltons que j’ai pu faire, mais les équipements étaient bien là et fonctionnels. Et alors l’insonorisation est clairement à revoir. J’ai testé la salle de sport. Certaines machines ne sont pas bien entretenues notamment les tapis de courses qui tanguent. Je trouve que cela ne justifie pas le prix. Le personnel est très sympathiques mais pas possible de se faire servir en français. Le plus c’est clairement la proximité des attractions touristiques.
Frequently Asked Questions About Hilton Garden Inn Ottawa Downtown
Do you offer a shuttle?
No, we do not.
What are parking options?
We offer self-parking for $25 a day or street parking is available.
How close is the Parliament building?
The Parliament Building is about an 8 minute walk from the hotel.
How close is the National Gallery?
The National Gallery is about a 30 minute walk from the hotel.
Are you close to the Royal Canadian Mint?
We are just under a 20 minute walk from the Royal Canadian Mint.
How far is the War Museum?
The Canadian War Museum is approximately an 11 minute walk from the hotel.
Do you allow pets?
Yes, 2 pets maximum 50pds max, $50 per pet per stay, after 5 nights $75
What are your options for breakfast on property?
On site :Tulip Restaurant Breakfast Mon- Fri- 6am-10am, Sat-Sun 7am-10:30 am, Lunch /Dinner 11am-10pm daily
Do you have a gym?
Yes, our fitness center is open 24 hours featuring a Peloton bike, state of the art equipment, and free weights.
What kind of laundry services do you have?
We have dry cleaning service available (off-site) and a self-service laundry room with a washer and dryer
Do you have a place to grab drinks or snacks?
Yes, The Shop by the front desk is open 24 hours.
Is there a business center?
Yes, you can print, copy, fax or store packages in our business center open 24 hours.
How do you connect to the internet and is there a cost?
Wi-Fi is on us, just connect with your last name and room number.
Do the rooms have a microwave and mini fridge?
Yes, all rooms have them
Do you have a pool?
Yes, we have an indoor pool open from 7am to 10pm.
What are the check-in and check-out times at Hilton Garden Inn Ottawa Downtown?
Check-in is at 16:00 and check-out is at 12:00.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel, including public areas.
Are pets allowed at the Hilton Garden Inn Ottawa Downtown?
Yes, pets are welcome with a maximum of 2 pets up to 50 pounds each. There is a $50 fee per pet per stay, and after 5 nights it's $75 per pet.
Does the hotel have facilities for guests with mobility impairments?
Yes, the hotel provides accessible parking and elevators and is mobility accessible.
Is breakfast available at the hotel?
Yes, breakfast is available at the on-site Garden Grille & Bar with classic American options.
Are there fitness and swimming facilities?
Yes, there is a free 24-hour fitness center and a heated indoor pool available to guests.
What are the parking options at the Hilton Garden Inn Ottawa Downtown?
Self-parking is available on site, and street parking is also an option.
Are there restaurants or bars on the property?
Yes, there are two restaurants including the Garden Grille & Bar and a bar available for drinks and meals.
What nearby attractions can guests visit that are within walking distance?
Guests can easily walk to Parliament Hill in about 8 minutes and visit the Canadian War Museum approximately 11 minutes away on foot.
What dining options are available near the hotel for guests to explore?
Nearby, guests can enjoy dining at Capital Dining Room, Noor Bistro, Dana's Indian Cuisine, and the High Commission of Jamaica which offers Caribbean cuisine.
Are there wellness or beauty services near the hotel?
Yes, guests can visit Mix Salon & Spa nearby for hair and spa treatments.
How can guests access the hotel via public transit and nearby services?
The hotel is conveniently located with subway transportation at the front door, making it easy to access many points of interest and venues in downtown Ottawa.
Are there business facilities available at the hotel?
Yes, the hotel features a business center open 24 hours where guests can print, copy, fax, or store packages.