Business Details
About
HotelHilton Garden Inn
The Hilton Garden Inn Ottawa Downtown hotel, conveniently situated in downtown Ottawa, is steps from Parliament Hill with subway transportation at the hotel’s front door for easy access to many points of interest including festival venues.
Each guest room features a desk, 47-inch HDTV with premium channels and oversized windows flood the room with sunlight. WiFi is free, and there is a mini-refrigerator, microwave and coffeemaker for your convenience. Upgrade to a room with a balcony.
Start the morning right with a classic American breakfast at The Garden Grille & Bar®, open all day. Enjoy an evening cocktail in the bar or have dinner delivered to your door. Additional features include a complimentary fitness center, heated indoor pool, evening room service and a 24-hour Pavilion Pantry® for snack items and sundries.
Location
Hours
Reviews
4.2
1,267 reviews
5 stars
720
4 stars
330
3 stars
94
2 stars
44
1 star
79
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent central location, making it convenient for shopping and sightseeing.
Cleanliness
Many reviews highlight the cleanliness of the rooms and hotel facilities, although some reports of unsanitary conditions were noted.
Customer Service
While some staff received high praise for their friendliness and helpfulness, others were criticized for poor service and lack of professionalism.
Breakfast Quality
The breakfast offerings received mixed reviews, with many guests expressing disappointment in the quality and variety.
Parking Issues
Guests reported difficulties with the parking situation, including high fees and limited space for larger vehicles.
- TGTrevor Gosling3 days ago1.0Hilton brand is the problem
- MIMohammed Monirul IslamDec 29, 20255.0Best location in downtown Ottawa
- ELEduardo LopezDec 24, 20255.0Great central location. Big rooms. Clean. Nice friendly staff!
- JSJessica SinghDec 14, 20252.0Very disappointing front desk experience at Hilton Garden Inn Ottawa. On December 13 around noon, I called the hotel to ask if early check-in at 3:00 PM was possible. The staff member I spoke with checked availability and confirmed that a room would be available. When we arrived at the hotel, we were told there were no rooms available and that we would need to wait until 4:00 PM, with no apology or explanation for the conflicting information. Then the front desk agent, Meti, mentioned that a connecting room was available if we wanted it. We declined and said we will wait. When we returned at 4:00 PM to check in, we were then given the exact same connecting room we had originally been told about. This made the one-hour wait completely unnecessary and showed a clear lack of organization and communication at the front desk. At this point, I did not want to say something, as I was dealing with a high fever and just wanted to rest. While the room itself was fine & comfortable, the customer service provided by Meti was disappointing. She was dismissive, unhelpful, and made the interaction uncomfortable rather than welcoming. The hotel itself is decent, but the front desk experience significantly impacted our stay. I would not stay here again.
- KDKatie DoucetDec 6, 20253.0Stayed one night and had the breakfast buffet. Rooms were exceptionally clean and quiet. Bed was little uncomfortable but decent enough. Breakfast was terrible. Everything was unseasoned, greasy and dried up. I was really disappointed. They will give you a fee for everything. It is really frustrating. Service was okay for the most part. The front desk staff was okay. The person manning the podium at the breakfast was not very nice. Seem annoyed. I was really upset with the waiter we had. I asked for the bill and he brought it to my husband and ignored me when it came to talking about making the payment. I felt it was sexist and felt disrespected.
Frequently Asked Questions About Hilton Garden Inn Ottawa Downtown
Do you offer a shuttle?
No, we do not.
What are parking options?
We offer self-parking for $25 a day or street parking is available.
How close is the Parliament building?
The Parliament Building is about an 8 minute walk from the hotel.
How close is the National Gallery?
The National Gallery is about a 30 minute walk from the hotel.
Are you close to the Royal Canadian Mint?
We are just under a 20 minute walk from the Royal Canadian Mint.
How far is the War Museum?
The Canadian War Museum is approximately an 11 minute walk from the hotel.
Do you allow pets?
Yes, 2 pets maximum 50pds max, $50 per pet per stay, after 5 nights $75
What are your options for breakfast on property?
On site :Tulip Restaurant Breakfast Mon- Fri- 6am-10am, Sat-Sun 7am-10:30 am, Lunch /Dinner 11am-10pm daily
Do you have a gym?
Yes, our fitness center is open 24 hours featuring a Peloton bike, state of the art equipment, and free weights.
What kind of laundry services do you have?
We have dry cleaning service available (off-site) and a self-service laundry room with a washer and dryer
Do you have a place to grab drinks or snacks?
Yes, The Shop by the front desk is open 24 hours.
Is there a business center?
Yes, you can print, copy, fax or store packages in our business center open 24 hours.
How do you connect to the internet and is there a cost?
Wi-Fi is on us, just connect with your last name and room number.
Do the rooms have a microwave and mini fridge?
Yes, all rooms have them
Do you have a pool?
Yes, we have an indoor pool open from 7am to 10pm.
What are the check-in and check-out times at Hilton Garden Inn Ottawa Downtown?
Check-in is at 16:00 and check-out is at 12:00.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel, including public areas.
Are pets allowed at the Hilton Garden Inn Ottawa Downtown?
Yes, pets are welcome with a maximum of 2 pets up to 50 pounds each. There is a $50 fee per pet per stay, and after 5 nights it's $75 per pet.
Does the hotel have facilities for guests with mobility impairments?
Yes, the hotel provides accessible parking and elevators and is mobility accessible.
Is breakfast available at the hotel?
Yes, breakfast is available at the on-site Garden Grille & Bar with classic American options.
Are there fitness and swimming facilities?
Yes, there is a free 24-hour fitness center and a heated indoor pool available to guests.
What are the parking options at the Hilton Garden Inn Ottawa Downtown?
Self-parking is available on site, and street parking is also an option.
Are there restaurants or bars on the property?
Yes, there are two restaurants including the Garden Grille & Bar and a bar available for drinks and meals.
What nearby attractions can guests visit that are within walking distance?
Guests can easily walk to Parliament Hill in about 8 minutes and visit the Canadian War Museum approximately 11 minutes away on foot.
What dining options are available near the hotel for guests to explore?
Nearby, guests can enjoy dining at Capital Dining Room, Noor Bistro, Dana's Indian Cuisine, and the High Commission of Jamaica which offers Caribbean cuisine.
Are there wellness or beauty services near the hotel?
Yes, guests can visit Mix Salon & Spa nearby for hair and spa treatments.
How can guests access the hotel via public transit and nearby services?
The hotel is conveniently located with subway transportation at the front door, making it easy to access many points of interest and venues in downtown Ottawa.
Are there business facilities available at the hotel?
Yes, the hotel features a business center open 24 hours where guests can print, copy, fax, or store packages.