DoubleTree by Hilton Ottawa Downtown

4.0
225 reviews
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Business Details

33 Nicholas Street, Ottawa, ON
K1N 9M7, Canada
(613) 230-3033
https://www.hilton.com/en/hotels/yowoddt-doubletree-ottawa-downtown/
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About

Hotel
In central Ottawa, we’re located less than a half kilometer from the Rogers Centre and shopping and entertainment at Byward Market and CF Rideau Centre. The University of Ottawa is only 400 meters away. Indoor parking beneath the hotel, several event rooms, a fitness center, indoor pool, and an on-site restaurant and bar complete your stay.

Location

DoubleTree by Hilton Ottawa Downtown
33 Nicholas Street, Ottawa, ON
K1N 9M7, Canada

Hours

Reviews

4.0
225 reviews
5 stars
125
4 stars
37
3 stars
27
2 stars
18
1 star
18

What are people saying?

AI-generated from recent customer reviews

Location

The hotel is praised for its excellent central location, close to attractions like ByWard Market and Rideau Centre.

Staff Service

Many reviews highlight the friendly and helpful staff, with specific mentions of exceptional service from individuals.

Room Cleanliness

While some guests found the rooms clean and well-maintained, others reported issues with cleanliness, including dirty towels and unvacuumed carpets.

Room Size

Several customers noted that the rooms are small, which may be a concern for families or those needing more space.

Parking Issues

Guests frequently mentioned problems with the parking situation, including high costs and limited availability.
  • PP
    Paige
    1 day ago
    5.0
    Great stay and service here. Front desk Concierge Baurwen was so helpful and made me feel welcome
  • DB
    Dust Bunnies
    3 days ago
    3.0
    Refrigerator did not work. I requested assistance with this but during my stay it was not fixed. The room has a safe but I would have much preferred a microwave. The parking is not on site and is confusing to get to. The location of the hotel is adjacent to the Rideau Shopping Centre. This area is now quite run down. I will not be rebooking there.
  • SM
    Sean Mealand
    6 days ago
    2.0
    Great location but terrible service at this hotel. Don't sign up to be a hockey tournament hotel if you don't like kids playing in the halls. Our hockey teams will never stay here again.
  • SS
    Stephen Smith
    Nov 8, 2025
    5.0
    Great place to spend the weekend. Close to all the important venues for weekend in the capital. Very convenient parking for small vehicles... no trucks here.
  • RR
    Rani
    Nov 2, 2025
    5.0
    We had a nice quiet stay. The hotel is across the Rideau Centre and a short walk to the Parliament hill, which is very convenient. Breakfast was good. Just wish they had more vegetarian options. The only negative was a rude waitress, an older woman, at breakfast. My husband politely asked her a question about some dish and she replied very rudely and so loudly that everyone in the restaurant could hear her, leaving my husband feeling embarrassed. Some time before this incident, I also overheard her complaining about some people in the restaurant while cleaning. She definitely needs to get extensive training or another job.
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Frequently Asked Questions About DoubleTree by Hilton Ottawa Downtown

What are the check-in and check-out times at DoubleTree by Hilton Ottawa Downtown?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.

Does DoubleTree by Hilton Ottawa Downtown allow pets?

Yes, both cats and dogs are welcome at the hotel.