DoubleTree by Hilton Ottawa Downtown

Reviews

• JL

  JEAN-FRANCOIS Lauzon

  3 days ago
  5.0
  Personnel tellement gentil, tous le personnel est là pour nous faire sentir important Super bien situé, pleins d'activités a pieds de l'hôtel.
• SP

  Suresh Palariya

  Feb 25, 2026
  2.0
  I stayed at this hotel recently and was very disappointed with their handling of lost items. I accidentally left my Crocs in the washroom and realized it shortly after checking out. I tried calling the hotel’s lost and found multiple times, but no one ever answered. After emailing them, I finally received a call back only to be told they didn’t find anything without taking any responsibility or making any effort to help. It felt like they just wanted to dismiss the issue. Very disappointing experience and poor customer service.
• BL

  Benjamin Looby

  Feb 20, 2026
  3.0
  My room (King bed with sofa) was clean, comfortable, and had a good layout, although I wish there were microwaves in the suites. The hotel itself was fine, although they are doing some renovations in the lobby, so it's a bit unfinished looking. The service was okay, but I was not offered any water bottles or even the classic DoubleTree warm cookie. Breakfast was not included with my room. $300 for one night should include breakfast (extra $28), especially since I've stayed in a full suite in the nearby Homewood Suites with a full, decadent breakfast, for $250/night. Otherwise it was a fine stay for a short time. Not sure if I'd stay here on longer visits as I like to be able to bring food back to my room and heat it up in the evening.
• AD

  A Davis

  Feb 12, 2026
  3.0
  I recently stayed at this hotel while on a work trip. What I liked: - Great location! Super central. Close to restaurants, shopping centres, grocery stores, the canal, conference venues and more - The room was nicely laid out - Bed was incredibly comfortable with two different firmness of pillows to choose from. Sheets looked clean - Many room lighting options to choose from - The heating system made zero noise (not certain whether it was even on but I wasn't cold) - There is a gym (weights, bikes, treadmill, etc.) on the 5th floor - There is a mini fridge in the room - Took a shower in the morning and at night, and the water remained nice and hot, which was great - Washrooms have soft close toilet lids so you don't have to listen to people dropping the lids all night - No bugs - Check-in/out was quick What I didn't like so much: - There is no shuttle between the airport and the hotel - The lobby is being renovated and looks quite bad - Gym equipement is a bit dated but functions - I paid for breakfast in the hotel restaurant and it was $31 with tax, which is expensive for a basic buffet breakfast of bread, cereal, eggs, sausage, bacon, select fruit, etc. They alternate between French toast days and pancake/waffle days, and I was not there on a pancake/waffle day unfortunately. They provide teeny tiny child-sized glasses for juice. To top things off, the waitress brought me my bill while I was eating, which I found rude. I hadn't been there long, and it wasn't like the place was busy. Only three tables were occupied, including mine, and there were two wait staff. I went to Loblaws the next day instead (only an 11 minute walk away) and bought two days worth of breakfast items for less than $10 total - They provide shower gel and lotion (in refillable bottles), but both are very basic and not moisturizing, so bring your own if that is important to you - I originally booked a junior suite (pictures looked amazing!) but downgraded to a King Supreme after staff said that the suites were all either next to the elevators (ex: 514, 515, 614,615, etc.) or above the dumpster/loading dock (ex: 426, 526, etc.), neither of which was a great option for me, a light sleeper, as another reviewer said garbage pickup happens three times in the morning starting at 5am, and another reviewer said they could hear the dinging of the elevator and the sound of it going up and down from their room - I could hear very very very minor traffic noise from my courtyard-facing room (nothing bothersome at all), but the room doors slam (loudly) when people come and go and that made it hard to sleep even with earplugs Not certain whether I would stay here again due to the poor sleep, but the location can't be beat.
• DD

  Double00 D

  Feb 8, 2026
  3.0
  Over all not a bad experience but there are a few short comings potential guests should be aware of. There is no hot tub at this hotel. Despite a hot tub being listed as one of the amenities on site. The hot tub presumably broken and the hotel didn’t want to invest in repairing it instead covered it over with a deck. If you are coming for winterlude and are spending the entire day out doors in freezing temps a warm hot tub would be welcome at the end of the day. A better managed and more classy hotel would have replaced the hot tub and not covered it over. The rooms are clean for the most part but the heat didn’t work well no matter how high we set it the room was cold. Also the carpets are dirty due to winter and salt. Again a better property would ensure clean carpets in the rooms after each guest checks out. Somewhat understandable because it’s winter but could be done better. A small gripe but there was no magnified mirror in the bathroom. For those who wear contact lenses a magnified mirror is a must and most hotels provide one. Lastly the breakfast was 28 dollars and was mediocre at best. Steamed sausages and cold powdered eggs. Any good breakfast chain would have been much better for half the price. The hotel is great for its location but falls short of the price and its star rating. For the money the Weston or the Marriott would be better options down town.

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