Business Details
About
HotelDoubleTree
In central Ottawa, we’re located less than a half kilometer from the Rogers Centre and shopping and entertainment at Byward Market and CF Rideau Centre. The University of Ottawa is only 400 meters away. Indoor parking beneath the hotel, several event rooms, a fitness center, indoor pool, and an on-site restaurant and bar complete your stay.
Location
Hours
Reviews
4.0
244 reviews
5 stars
133
4 stars
38
3 stars
28
2 stars
22
1 star
23
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent central location, close to attractions like ByWard Market and Parliament Hill.
Service
Customer service experiences are mixed; while some staff received high praise for their helpfulness, others were reported as unresponsive or rude.
Room Quality
Rooms are often described as small and in need of better cleanliness, with issues like dirty towels and carpets reported.
Parking Issues
Guests frequently complained about the parking situation, citing high costs and inadequate availability.
Breakfast Experience
Breakfast is noted as expensive and not always included in the stay, leading to dissatisfaction among guests.
- MSManan Sheth2 days ago2.0Not a pleasant experience. The rooms were very basic and small for the price which we paid.Basic amenities like microwave were missing. The only positive thing was the location. As it was located in the downtown. Not worth for what we paid!
- NSNathaniel SmithJan 3, 20262.0I shouldn't have to call the front desk 3x after midnight about a noise complaint before the hotel addresses the issue. I could have saved my money and just stayed up all night.
- SSShadi SDec 27, 20251.0These people have horrible customer service. We called 4 times just to get someone on the phone, and then she put me on hold, then hung up on me. I had to ask for a change of dates for my booking due to a snow storm hitting both Ottawa and my city, but they refused. So rude and unsympathetic. Would not recommend a hotel that takes 4 calls to get a response
- BDBouhamdani DyhiaDec 27, 20251.0Disgusting ! The room is filthy and very dusty 🤢 The carpet is dirty , Hair is everywhere on the bed sheets , you can literally smell somebody’s hair gel on the pillow .we tried to remove the hair but it was A LOT We booked a room with a sofa bed , it was filthy we were given a weird , very dusty green ´cover` and when we asked for a real cover they weren’t very accommodating and made it seem like its a huge request and the cover they finally gave us was very hairy too 🤮 I have stayed at hotels with less stars but much much better and not filthy Photos are included below
- MLMyriam LapriseDec 21, 20251.0We stayed at this hotel and were very disappointed. First, we didn't get the room we had booked as mentioned over the phone when we made the reservation for 2 adults and 3 children. We had to change rooms and pay extra. We had requested a room without carpet because of my child's allergies, but the second room also had carpet. There were also a significant shortage of sheets and pillows. The pool was not clean. Parking ticket does not work, wanted of time. We thought our breakfast was included, as mentioned over the phone when we made the reservation. In short, it cost almost $400 in the end for just one night.
Frequently Asked Questions About DoubleTree by Hilton Ottawa Downtown
What are the check-in and check-out times at DoubleTree by Hilton Ottawa Downtown?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Does DoubleTree by Hilton Ottawa Downtown allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
Are there fitness and pool facilities available for guests?
Yes, the hotel offers a free fitness center and an indoor pool.
Does the hotel provide digital guest room keys?
Yes, digital guest room keys are available for guests.
What parking options are available at DoubleTree by Hilton Ottawa Downtown?
The hotel offers self-parking and accessible parking spaces.
Is breakfast available at the hotel?
Yes, breakfast is available at DoubleTree by Hilton Ottawa Downtown.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel features accessible parking and an accessible elevator to accommodate guests with mobility needs.
What nearby dining options can guests explore around the hotel?
Guests can visit Cafe Nicole, a nearby diner and coffee shop, or The Albion Rooms Restaurant, a gastropub and cocktail bar, both within walking distance.
Are there entertainment or cultural attractions near DoubleTree by Hilton Ottawa Downtown?
Yes, guests can enjoy nearby cultural venues such as Ottawa International Animation Festival (OIAF), Odyssey Theatre, and Artengine for arts and entertainment experiences.
How can guests access ATM services near the hotel?
Guests can find ATMs nearby at The Exchange Network and the Localcoin Bitcoin ATM located at Wix Mart.