Best Western Plus Mariposa Inn & Conference Centre

Reviews

• DD

  Dustin

  3 days ago
  4.0
  I stay here quite often for work. The Chucks was a great addition to the hotel.
• JS

  J Slik

  Feb 15, 2026
  4.0
  Our room felt very cozy. Even had a fire place that heated up the room very well. The pool area is dated, pool is very shallow. Hot tub was a gem. Overall the place is a bit dated. However it is what it is , and its not a dive. So we enjoyed our stay
• TT

  Tessa

  Feb 13, 2026
  5.0
  Nice staff, clean washroom!
• NB

  Nolan B

  Feb 11, 2026
  5.0
  We've stayed here a few times along with other hotels in the area. What made me switch from picking best rate was Shianne at the front desk. I had a family emergency that I needed help with late at night. She did the right thing instantly and without thought. This person is going places and deserves recognition for making the right call, not for recognition, but because it was the right thing to do to help a customer. Rooms were good, location was good, this person's willingness to resolve an unexpected problem for a random customer really showed her character. I expect great things from her and this franchise would be wise to mentor her on her journey.
• AT

  Alexandra Terry

  Jan 14, 2026
  1.0
  We stayed at the Best Western Mariposa with our family during our son’s hockey tournament, and this was by far the worst hotel experience we have ever had. We are a team with younger children, and parents made a point of supervising kids closely, following curfews, and being respectful to staff. Despite this, we were treated with suspicion and hostility from the moment staff realized we were a hockey team. On our first night, the hotel offered an empty room for kids to play mini sticks. The following day, when kids asked again, we were offered a different room that was dirty and had broken glass on the floor. Staff were notified and not one parent made a fuss about this. That evening, while supervised kids were using the pool, another family (not part of our group) opened an unlocked side door and ran into the snow before jumping back into the pool. Some of our kids followed. There were no warning signs and the door was not locked. The pool was immediately closed by staff without testing water levels, and parents were falsely accused of children urinating in the hot tub. By 8:30 p.m., all children were in their rooms with parents. The following morning, our team manager received a rude email accusing our children of running the halls late at night and harassing guests—none of which occurred. The situation escalated further the next evening when staff aggressively confronted parents at the pool and accused a guest of having alcohol without cause. When another parent calmly attempted to speak to the desk manager to de-escalate, the staff member pushed past her and retreated to her office, where police were called. The OPP attended and confirmed there was no disorderly behaviour. Everyone was allowed to remain for the night. Beyond staff behaviour, the hotel itself was dirty and poorly maintained. Our room had a dead bug and personal items left behind, public areas were not well kept, and breakfast service was slow and inattentive. We would not recommend this hotel to families, sports teams, or anyone expecting professional service or basic cleanliness.

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