Business Details
About
HotelHilton
Residing on 6 acres of preserved elegance in the heart of the Niagara, Canada wine region is the Hilton Garden Inn Niagara-on-the-Lake hotel, just minutes away from The Shaw Festival Theatre, The Butterfly Conservatory, Fallsview Casino, Marineland and many more world-class destinations. The Hilton Garden Inn Niagara-on-the-Lake hotel is just a 15 minute drive along the scenic Niagara River to the majestic Niagara Falls. This Hilton Garden Inn hotel in Canada is also centrally located for golf courses, boutique shopping and a plentiful selection of restaurants. All of this makes the Hilton Garden Inn Niagara-on-the-Lake, Canada hotel, a destination for all seasons.
The Hilton Garden Inn Niagara-on-the-Lake hotel has 118 well-appointed and spacious guestrooms, including 11 whirlpool suites. To please both our busy executives and leisure travelers to Canada, our amenities include complimentary high-speed internet access with wireless capabilities, in-room hospitality centers with a microwave, small refrigerator and coffeemaker, 2 dual-line telephones with data ports, large work desks, in-room pay-per-view movies, 24-hour business center, heated indoor swimming pool, whirlpool and fitness center.
With our full-service Great North American Grill Restaurant and Pavilion Lounge, we are able to offer breakfast, lunch and dinner on a daily basis. The Hilton Garden Inn Niagara-on-the-Lake, Canada hotel serves freshly prepared meals to your liking. We also have the Pavilion Pantry which is open 24 hours to provide our guests with an array of snacks and microwaveable meals for after-hours.
Come enjoy a taste of Canada and exceptional service at the Hilton Garden Inn Niagara-on-the-Lake.
*****Everything. Right Where You Need It.*****
Location
Hilton Garden Inn Niagara-on-the-Lake
500 York Road, Niagara-on-the-Lake, ON
L0S 1J0, Canada
Hours
Reviews
4.4
1,399 reviews
5 stars
797
4 stars
416
3 stars
108
2 stars
37
1 star
41
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests noted issues with cleanliness, including dirty rooms, bathrooms, and common areas.
Customer Service
While some reviews praised friendly and helpful staff, others reported indifferent or unprofessional service.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others found it overpriced or subpar.
Location
The hotel is well-located for access to attractions, but some guests felt it was further from key areas than expected.
Amenities
Guests appreciated the amenities like the pool and hot tub, but some noted cleanliness issues with these facilities.
- DDdg dg1 day ago5.0We had an absolutely wonderful time staying at Hilton Garden Inn. It is our 3rd time staying here for our anniversary. We are never disappointed!! This is such a great place to stay. It is always very clean and the staff are amazing. The assistant manager Leea was top notch. Marma, our waitress, as well as Jennifer in the kitchen were awesome assisting us each day with breakfast. They all went out of their way to make things so enjoyable for us. We truly recommend this hotel. It is in the perfect location to Niagara Falls and Niagara on the lake. Also, a great mall and restaurants nearby. Thank you to all the staff for making our anniversary so special! We will definitely see you again!! David and Lilian
- FFFrankDec 31, 20252.0This hotel was a huge disappointment and completely unworthy of its price or its name. The overall room experience was very poor. The pillows were extremely uncomfortable—my wife woke up with a severe stiff neck after just one night. Both the blanket and the bedsheets generated excessive static electricity. Throughout the night, there were visible sparks and loud crackling sounds, and even the slightest movement in bed caused a lot of noise, making it very difficult to sleep. The area where the coffee machine, refrigerator, and microwave were located was extremely dim. The lighting was so poor that it was almost impossible to read the instructions on the appliances. The breakfast was very average but charged at $20 per person, which is far from reasonable. Other than being close to the outlet mall, there is nothing worth recommending about this hotel.
- OKOkle KramDec 28, 20251.0My 3 year old daughter got hurt in the room because the floor is not even. She was crying a favouring her foot and knee afterwards. There's a raised part which you don't notice until you trip over it and fall down. There is alot of car and truck traffic beside the hotel making it hard to come and go. The rest of the hotel is mediocre and staff didn't seem friendly .
- BRBesh RayDec 27, 20251.0This place is sort of a rip-off, I am a long term hilton fan BUT...but on Christmas 2025 night with 4 small slices of meat and bread crumbs soaked in chicken broth was sold to guests at the restaurant for $40 was a bit of a rip-off. Ooh 4 Peace's of Cold shrimp tail in an wine glass waa sold for $20...the hotel and restaurant staff did everything to sell substandard food overpriced 😉, guess what I still tipped those panhandlers $15. You can't put breakfast raspberry jam for xmas Turkey dinner...that's silly... Plus the paid breakfast of 1 cup of coffee, 2 Slices of bread, 1 tiny jam, 1 tiny Glass of Orange 🍊 juice is not worth $25...plus I had tipped $5....I called it giving to the needed, I understand these waiter's are not paid well and perhaps to express frustration on the management screweing the customers...In fact was better off going to No frills Tim Hortons or McDonald's... better service at no expectations I almost passed out watching the old b/w xmas classic when there were other channels...no hate American football 🏈... what???
- DWDr. Andrew WoodwardDec 23, 20252.0This hotel has much to be desired. While technically clean, there were too many blemishes: eg, fraying carpet, cracked bathroom tile, long stray hairs in the shower, and a bedside table that was hanging off the wall as though it had been glued to the wall again and again. The decor was very odd. Maybe fine for a quick night off the highway, but wouldn’t consider for much else.
Frequently Asked Questions About Hilton Garden Inn Niagara-on-the-Lake
What are the check-in and check-out times at Hilton Garden Inn Niagara-on-the-Lake?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Niagara-on-the-Lake offer free Wi-Fi to guests?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel including public areas and there is a public internet terminal.
Are pets allowed at the Hilton Garden Inn Niagara-on-the-Lake?
Yes, the hotel welcomes both cats and dogs, allowing pets to stay.
What accessibility features does the hotel provide for guests with mobility needs?
The hotel is mobility accessible and offers accessible parking and accessible elevators for guest convenience.
What dining options are available at the Hilton Garden Inn Niagara-on-the-Lake?
The hotel has one restaurant offering breakfast, lunch, and dinner daily, as well as a bar and a 24-hour Pavilion Pantry convenience store for snacks and meals.
Is parking available and does the hotel offer shuttle services?
Free self-parking is available at the hotel, and there is a local shuttle service for guests. However, airport shuttle and private car services are not offered.
What recreational amenities does Hilton Garden Inn Niagara-on-the-Lake provide?
The hotel features an indoor pool, hot tub, fitness center (free for guests), and a game room for guest enjoyment.
Are there nearby restaurants where guests can dine outside the hotel?
Yes, guests can visit nearby restaurants such as Garden Grille & Bar, Mr. Sub, Pizza Pizza, Wendy's, Bapa's Burrito, and Tim Hortons for a variety of dining options.
What nearby accommodations are available close to Hilton Garden Inn Niagara-on-the-Lake?
Other nearby hotels include Staybridge Suites Niagara-on-the-Lake and Holiday Inn Express Niagara-On-The-Lake, providing guests with alternative lodging options.
Are there any nearby services or shops that guests might find useful?
Yes, nearby services include Star Express Gift and Convenience store, automotive repair shops like The Car Doctor and Automotive Warehouse, as well as gas stations such as Petro-Pass Truck Stop and Esso.