The Brock Niagara Falls Fallsview, Tapestry by Hilton

Reviews

• DH

  Danielle Harp

  Nov 15, 2025
  4.0
  We had a wonderful stay at the Brock. We were disappointed because the online pictures of the Falls View King room showed floor to ceiling views. This is not accurate. There is a medium sized window, however you have to look at an angle to actually see the falls. The bathroom is a strange design with the toilet in a corner with a big sink that you touch. The room was beautiful. The bed comfortable. We could not hear the neighbors next to us but could hear people talking in the hallway outside of our room. The staff are AMAZING. We got so many tips on things we wanted to do that were not typical tourist stuff just by asking. The location and connection inside to other areas including Clifton Hill was really great when it was so cold outside. Overall HIGHLY recommend just realize the view may not be what you are expecting but is still pretty amazing.
• LP

  Liana Pradan

  Nov 13, 2025
  2.0
  I booked a " deluxe" room with both falls view. It was a scam. The room was anything but " deluxe", it was very small,with a small window that was full of dust. The furniture and the door were very outdated. There was no view to the falls, but to Rainbow bridge and the American border. One can see the American Fall and very far the Canadian Fall but you have to bend and twist. The windows was very opaque anyways. I do not recomand this hotel for falls view from their window for which I pay a whooping 370 $, would have worth the price of an old motel,not more than 100 $ / night. I gave 2 stars rating because the receptionist was nice to wave the parking fees and gave us a bottle of wine as it was our 40th wedding anniversary.The wine contains sulphites that I am intolerant to so we did not drink the wine.
• JV

  Joyce Vera

  Nov 9, 2025
  5.0
  This hotel has a charming, vintage aesthetic. Many of the original design elements were beautifully preserved during the remodel, giving the place a sense of history and character. The entrance is gorgeous, with a grand staircase leading up to the front desk. The staff was kind and welcoming, making us feel truly special from the moment we arrived. We had a balcony room with an incredible view of Niagara Falls. Although the room was on the smaller side, the breathtaking view more than made up for it. The remodeled bathroom was also small but very pretty and thoughtfully designed. The location is perfect—just a short distance from many attractions and the Rainbow Bridge. I also love this Hilton Collection property for its artistic vision and unique atmosphere. Overall, a lovely stay with a perfect mix of charm, comfort, and great service.
• MG

  Madeline Garrow

  Nov 9, 2025
  4.0
  We booked the High Tea with Hotel room package for November 7-8th, having the High Tea on the 8th. The tea is served at the steakhouse on the 10th floor, with a beautiful view of the falls. When I booked, I was confused as to how the high tea would work since I never picked a time for my tea and my confirmation email didn’t really mention it. I called the hotel prior to check in and was told to just show up at the restaurant as they would have my room number and name and would know that we were part of that package. Then they said we would be choosing our tea time at check in. I arrived for check in and once again there seemed to be some confusion as to what to do with this high tea package. I told them I wanted to book for noon and the people at the desk were working together to figure out how to do this. They ended up going on open table and booking my reservation for 2 people for high tea at noon. They gave me a print out of the receipt so if there are any questions at the restaurant, I would have the receipt. The service at the front desk was good overall, I’m just confused as to why they offer this package if there is so much confusion. When we got to the restaurant, we gave our name and were seated immediately. Tea and service were phenomenal, however when it came time to pay, the server said he would go get our bill. I was confused because I wasnt thinking we should be getting a bill, as we booked the package with hotel room. When he brought back the bill, I explained that I had booked the package and that the tea should have already been paid for. He went and got his manager who I guess phoned the front desk and they said they would figure it all out but that we were good to go and didn’t need to pay. We left satisfied with our service and with the food as well. The hotel itself was good. The room felt tight but I expected that since I booked the cheapest one. The tv was large, the beds and pillows were comfy and clean. The bathroom again was tight, but workable with 1 person at a time. The Brock hotel is conveniently connected to a lot of other locations. You can go to the Hersheys store, the gift shop, Starbucks, Subway, Pizza Hut, the Hard Rock Cafe, the Rainforest Cafe, an Arcade and the Casino all while under the same roof. Through the rainforest cafe area you can go right out to Clifton Hill and be right in the middle of the fun, while still being close enough to the hotel room if you need to pop back for anything. Having all these places connected is especially good if it’s cold or rainy outside, this way you never have to go outside to enjoy the fun. Overall, I am happy and satisfied with my stay at the Brock Hotel. I hope to come back and book the High Tea and Hotel package yet again and I hope by this time, all the confusions are figured out and the process moves much smoother. It was a bit frustrating that there was so much confusion around it but it was definitely worth it.
• TS

  Teresa Such

  Nov 5, 2025
  2.0
  For the amount of money i spent a night ($350CAD), I'm disappointed to say the least. (I would like to say I love staying at Hiltons and am a gold member. ) The photos online looked amazing and was very excited to stay here, walking in this place is beautiful. Parking is a bit annoying, but we figured it out. Upon walking int our room it looked nice, and then once we sat down we started to notice the terrible state this room was in.. first it is a lot smaller inside than a standard room.. I'm not sure if they converted a king room into a double but there was no room to move, all of the doors, molding, bed frames, and side table all were damaged... and not scratches, full on cracks and gouges. The window that had a great view was a tiny 2'x2' size. You could open it to get some fresh air so i guess that's something. Also the amount of lady bugs in my room was strange, not sure if the previous person that was in there left the window open or what. Also the bathroom sink/vanity wasn't secured to the wall and every time you bumped it it would move off of the wall. Really disappointed in my stay here and the fact that Hilton is putting its name on it. It says they recently remodeled, and they literally just painted everything instead of actually going in and updating and removing and installing new items. I DO NOT recommend staying at this hotel, its the equivalent of slapping lipstick on a pig.

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