The Brock Niagara Falls Fallsview, Tapestry by Hilton

Reviews

• KB

  Kristen B

  3 days ago
  5.0
  We had such a fantastic stay, and the customer service is what truly set this hotel apart. Aaron is on another level when it comes to hospitality. From the moment we arrived, he made us feel genuinely welcomed and valued — not just like another reservation. He was attentive, professional, and proactive in making sure every detail of our stay was smooth. Whether it was answering questions, offering recommendations, or simply checking in to make sure we had everything we needed, he went above and beyond in a way that felt sincere and effortless. Exceptional service like that is rare, and it made a lasting impression on us. What stood out just as much was that the culture of great service clearly extends throughout the entire team. Every staff member we encountered greeted us with a cheerful good morning and a smile. The friendliness never felt forced — it was consistent and genuine. The rooms were spotless and comfortable, and the pool area felt like a small retreat. We even joked with Aaron about the music one day, and when we came back the next day, it had been changed — such a small detail, but it shows how attentive and responsive the team is. Add in the superior proximity to the falls, and this stay checked every box. We highly recommend this hotel and would absolutely stay again!
• CS

  cliff strabac

  3 days ago
  3.0
  Older hotel that has been nicely updated. Elevators for the parking garage/water park can be very busy and you need to wait a while, different elevators for the hotel are quicker. Bought the water park combo pass where you get access to the park an hour before the public, only problem is the front desk told us the wrong opening time (10a) for hotel guests on Sunday. It actually opens at noon, and 11 for guests. About 6-10 groups from our hotel, and a couple families from the Sheraton next door were told the same and we are all sitting here in the lobby waiting for it to open. Would have been nice to get accurate info from the front desk, but seems like a common problem.
• AM

  Amir Mousavi

  5 days ago
  5.0
  💯💥Amazing hotel, Fantastic view and the best Guest Manager: ✅️Adrian P. He is one of the most important reasons we keep going back to this hotel every time. Welcoming and super helpful.💥👏👏Also If you want to know more about any on going 😎promotions, just give him a call. I am attaching his card here. Thank you for your amazing service.
• SD

  salie dieuveil

  Feb 17, 2026
  2.0
  The rooms are a bit small however my main issue is that during my stay… upon leaving I notice blood stain on one of the pillows ( it wasn’t from me ). When I got downstairs I advised the agent … She said “ i’ll have housekeeping clean it for the next guest” I don’t recall an apology or anything. Hence I give a 2 star . I didn’t get the overall experience I was looking for. The location is good. Parking is about 45$ per day no matter what time you check in.
• RR

  RL

  Feb 16, 2026
  1.0
  Very disappointed with our stay during the long weekend. The elevator wasn’t working, causing long wait times since it’s shared between the water park, parking, and both hotel buildings. We also waited 40 minutes to be seated for breakfast, and the staff seemed inexperienced and overwhelmed. We couldn’t enjoy the pool because it was overrun by children, despite there being a water park better suited for them. There was excessive screaming, constant jumping between the hot tub and cold plunge, and even spitting in the area. It felt poorly supervised. No one ever answers the phone, we tried calling before check-in and again from our hotel room with no response. That’s especially concerning in case of an emergency. Overall, the lack of organization, supervision, and communication significantly impacted our stay.