Holiday Inn Niagara Falls - by the Falls by IHG

Reviews

• MT

  Michaela Thompson

  3 days ago
  2.0
  We’ve stayed here numerous times within the past few years but our last couple visits have been disappointing. The location is great but recommend sticking closer to Clifton Hill if you have little kids, especially if you’re visiting in the winter as the shortcut path infront of the Skylon Tower (quickest route from hotel to Clifton Hill), is NOT maintained so you won’t have any luck cutting through with the stroller or little ones. The sidewalk outside the main entrance of the hotel is slippery during winter months too, which would be difficult for little ones/seniors to navigate. The rooms have not been throughly cleaned and this has been obvious during our recent visits (was hoping it was a one-off originally). The room is covered in dust, fingerprints all over the sliding door, the office chair in our room was so ridiculously peeled to the point of it being laughable they would even keep at this point. The corners of the bathroom were dirty and the bathtub had black hairs in it. Theres also no microwaves in the room which we found to be very disappointing. Our first night I took my daughter swimming and noticed food crumbs on the floor, and two dirty bandaids surrounding the hot tub ledge, EW. I figured this must of happened recently and would be gone the next day.. Nope! We stayed 3 nights and the bandaids and crumbs never moved. This to me, reflects the cleanliness of the hotel in general. If you can’t clean up dirty bandaids or maintain the pool area, how I am I suppose to trust you changed the bed sheets etc. One of the only positives would be free parking but the men who run the parking lot, holding their signs next to the hotel parking, use the back of the hotel as their personal toilets as we witnessed the men urinating in the bushes on 4 separate occasions. Thats Niagara Falls for you though.. Sadly this will be our last stay here as the price you pay does not equate to what you’re receiving.
• PS

  Philip Sindermann

  6 days ago
  3.0
  Es ist ausreichend ausgestattet. Und das Personal war sehr freundlich. Es gab leider mehrere Male das Problem, dass ich mit der Chipkarte nicht in das Zimmer hereinkam. Das machte den Aufenthalt etwas unangenehm. Die Wände sind außerdem sehr dünn. Man hört alles. Die Lage hingegen ist gut. Man kommt in kürzester Zeit zu den Niagarafällen und hat gute Anbindungen. Das Preis-Leistungsverhältnis war nicht das Beste. Ich habe schon bedeutend bessere Hotelzimmer für einen niedrigeren Preis bekommen, was anscheinend der Lage und dem Tourismus-Ziel geschuldet ist.
• RS

  Ramandip S

  Feb 18, 2026
  3.0
  The place looks ugly on the outside but the inside was decent. Only one elevator was working on a valentines weekend. They had a restaurant inside the hotel which was over priced. Our bathtub had paint splashed all over it. The balcony had a plastic chair for you to sit on. There was a parking lot next to the hotel where they had people blowing there whistle throughout the day none stop till 9ish pm. Overall the stay was whatever.
• TD

  Tse Declan

  Feb 16, 2026
  1.0
  We were assigned a ground-floor room directly across from the elevator, with windows facing the parking lot. The noise level was unacceptable. We could clearly hear elevator traffic and activity outside due to extremely poor sound insulation. There was virtually no privacy, with the curtains open, it felt like we were on display in the parking lot. When we raised these concerns and requested a room change, our request was dismissed without any meaningful attempt to accommodate us. The lack of consideration from staff was disappointing and made an already uncomfortable situation worse. Overall, this was a very unpleasant experience, and we did not feel valued as guests.
• JC

  June Canete

  Feb 13, 2026
  4.0
  I booked an overnight stay at the end of January because we had an early appointment the following day. We checked in shortly after 3:00. Our room was ready. The rooms were clean. The flooring which was lamined unfortunately started to warp in several places. Could be a tripping hazard for some but it was fine for us. Definitely has had water damage. We like that there was a little nook with the little bar area with a fridge in a sink. It allowed someone to be able to get ready when someone else was in the shower. Not a lot of counter space and the sink in the bathroom but that was fine. Shower pressure was good. We were able to hear other rooms through one of the vents that was near the bathroom which was weird but nothing that Disturbed our sleep. This is one of the few hotels that I've stayed in where you couldn't actually hear the goings-ons outside above you or beside you. So from a hotel traffic noise it was quite minimal even though that weekend had a lot of hockey family staying. Hotel centrally located and you could walk to several attractions quite easily. We appreciated the parking was included because sometimes parking is quite expensive in Niagara Falls. There was only one working elevator at the time so hopefully they fixed the elevator. Breakfast was not included, but the restaurant downstairs would have sufficed. The pools open till 10:00 p.m. so that was great. We didn't use the pool but we did use their hot tub and the sauna. A mini getaway that was affordable in a hotel centrally located to all amenities. Overall it was a good experience and would stay there again.

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