Hilton Niagara Falls/Fallsview Hotel & Suites

Reviews

• TT

  TravEnture

  Jan 5, 2026
  4.0
  Stayed for NYE 2025 and booked a room with City View/ US Falls View. It was very spacious, view was great, and fireworks was visible from the room. Parking is really crappy. They have offsite parking which is 2 minutes drive from the hotel and a hotel shuttle picks up/ drops you off to and from the offsite parking lot. They need to update the entrance of the hotel on google maps. It’s on the side where the restaurants are. The TV in the room is so small with few cable channels. Not a smart TV so unable to connect to any online streaming. It’s connected to the lower level access to the casino and a few restaurants like the Brasa, The Keg, etc. It’s in a great location. I do recommend using the Hilton app for check-in and check-out as the line up at the front desk can be extremely long. Just ask concierge which tower your room is at (they have North, South, and Middle tower depending on the type of booking you have). Note: If you book a no view room, expect a no view room. Overheard a guest complain that his room had no view and staff explained he had booked a no view room (which is explained on their website). Overall a decent hotel in the Niagara falls area.
• TN

  Tracey Naccarato

  Jan 4, 2026
  2.0
  The experience started off on the wrong note. We were given keys to our room and they didn’t work. My Husband went back down to the front desk to tell them the keys weren’t working and they reprogrammed the keys and again they didn’t work. So he went back down to the front desk and spoke to Manager Melissa and again explained the keys weren’t working. She actually asked him if the green light was coming on like he’s an idiot! She instructed her staff to give us a different room. We were moved room 2808 and at first we thought it was amazing the view was spectacular which is why I gave the Hilton 2 stars. As we were putting out stuff away we noticed the bathroom was disgusting. Long black hair in the bath tub and the floor. We chose this room because of the whirlpool tub. We went to do a wine tasting and reported the gross hair and asked for housekeeping to come back. We then went back to our room and no one had been in. I wanted to take a bubble bath and freshen up before our dinner reservation but no such luck. After dinner we went back to our room and still our room had not been cleaned. I went to the front desk again and tried to talk to Manager Melissa who was so rude and dismissive I couldn’t believe it. She literally passed me off the someone else. I’m not sure how someone so miserable could be in customer service. I showed the pictures to the other Manager who really didn’t seem all the surprised, and based on reading these reviews gross hair and dirty bathrooms seem to reoccuring. He gave me $75.00 credit and did offer to move us once again. But we had already unpacked and didn’t want to repack and unpack at 8:00 pm. We also noticed a charge of $140.00 dollars so we got up early and got ready . No showers or baths, with the bathroom this gross we just wanted to shower at home. When we went into the hallway all the same garbage and dirt were on the floor like no one has vacuumed it for sometime. We went to check out at the deck so we could verify the charges and yep you guessed it Manager Melissa was at the next desk… no smile.. no good morning .. nothing just a miserable look on her face. Do better Hilton!! Do Better!!
• GS

  Gurkanwal Sodhi

  Jan 4, 2026
  4.0
  We stayed at this Hilton for one night and booked the package that included dinner and breakfast. Check-in was during a very busy time with long lines. Being a Hilton Honors member helped a bit, but there was still a wait. That said, the front desk staff were friendly, polite, and accommodating—Jason, the front desk manager, was especially nice and helpful, which we appreciated. We paid for an upgrade and received two side-by-side rooms with a falls view. The hotel itself is fine but does feel a bit run down and could use some maintenance. The rooms were clean, the beds and pillows were comfortable, and I really appreciated the small window slot that allows fresh air into the room—something you rarely see in hotels anymore. We were traveling with a 2-year-old and requested a crib, which unfortunately never arrived. When we called room service, we were told there were no cribs available. A couple of hours later, a playpen was brought to the room, but it was quite small and not ideal for sleeping for a toddler. One major downside was the shower: it took over five minutes to get hot water in both rooms, and the showerheads were leaking. Beyond being inconvenient, it felt like a significant waste of water and pointed to a plumbing or efficiency issue. The soap and shampoo dispensers also looked a bit worn or dirty, which wasn’t great from a presentation standpoint. The package included dinner at Brasa and breakfast upstairs at the hotel. The Brasa experience was mixed, and breakfast was also included—but while the falls view was nice, both the food and service were underwhelming. One other thing to note: parking at the hotel is quite expensive, though there are plenty of alternative parking options nearby if you’re willing to look around. Overall, despite some service and maintenance issues—especially around dining, room readiness for families, and hot water—the package was still a fairly good deal for the location, views, and included meals. With a few improvements, this could be a much better stay.
• BF

  Brendon Forredt

  Jan 4, 2026
  1.0
  I an not one to write reviews, or complain about stays. Feel I need to warn people from booking this hotel. Booked a room with Canadian and American falls view, did not get this when my wife and I arrived. Was expecting on site parking, for a charge, was told I need to park off site for a charge of $66 and a shuttle service will accommodate us, which it did. Parking lot was up the road and did not feel comfortable leaving at this open lot. The next day, my wife and I left early to go somewhere we where scheduled to go to. Went to parking garage to take the shuttle And was met with a large group of people waiting. The shuttle was running behind. To stay on time,decided to walk to the car, the side walk to the parking lot was slick parking lot was unplowed or sanded. The attendant was yelling at a frustrated customer about scanning his parking card from the kiosk, which I guess does not always work. We got in a line of 25 cars and had to wait 35 minutes to get to the fate. Customers where not able to leave since the kiosk was not working properly. The attendant was not in a hurry to help this situation. We missed what my wife and I where going to by 40 minutes after almost and hour and a half trying to get our car. Thus should be embarrassing to this hotel,charging $66 so we can inconvenience ourselves so they can free up some parking. Complained and only got a thank you for letting us know. I know I am going to get a generic response to this below "I am sorry for this, we strive to do the best service for our customers " Reading other reviews, there have been complaints for a long time,as long as the can fill the hotel, they could give a crap if you come back. Other hotels nearby offer on-site parking for far less to get a newer room with a better veiw.
• JP

  Jerick Paraso

  Jan 3, 2026
  1.0
  Rating: 1/5 – Very Poor Our recent stay at Hilton Niagara Falls/Fallsview Hotel & Suites was extremely disappointing. • The toilet flush was broken, and maintenance took too long to respond, so I had to fix it myself, which should never be a guest’s responsibility. • There were no toiletries provided, and we had to repeatedly call just to get basic necessities. • The room was uncomfortably hot, and we had to completely turn off the AC system just to reach a normal temperature. • This was the worst check-in experience ever. Even though there was still plenty of parking available at the hotel, we were sent to an off-site parking lot during a blizzard, which was inconvenient and unsafe. • Parking was paid, adding unnecessary extra cost. • The food was extremely overpriced—we spent around $700 for three people on their prix fixe meal, which was not worth the value or quality. Overall, this stay did not meet Hilton standards at all, especially considering the high price. Poor room conditions, slow service, and excessive extra costs made this a very frustrating experience. I would not recommend this hotel.

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