Hilton Niagara Falls/Fallsview Hotel & Suites

Reviews

• BZ

  Benton Zhang

  3 days ago
  1.0
  Strongly Advise Against Staying at This Hotel 1. Avoid booking through any platform, especially Expedia. 2. Better yet, avoid this hotel altogether. If you are unfortunately transferred here (as I was), here's what to expect and how to cope: · Parking: Do not park at the hotel—it is outrageously expensive and completely not worth it. · Room condition: Inspect every corner of your room upon check-in. If you have any concerns about cleanliness, insist on switching rooms immediately. · View: If you're hoping for a beautiful waterfall view, lower your expectations—especially if you're in the south tower. You'll likely be disappointed by a building corner blocking the view to your right. · Room location: If you manage to change rooms, try your best to get one in the middle tower—or even better, the north tower. Even then, don't expect much, as there's probably a building right in front of you. Also, avoid rooms near elevators or stairs unless you enjoy noise instead of a peaceful night's sleep. Overall Experience: My stay was extremely disappointing. The front desk staff were professional but lacked genuine concern. The HR team was unprofessional, sending only templated system messages. The team vaguely refers to itself as "guest service" without providing any specific contact person, making it impossible to track service quality or hold anyone accountable. I had already seen negative reviews about this hotel, but I had no choice—I was transferred here last-minute with no time to make other arrangements. What made it worse was that this stay fell on my anniversary, adding to the frustration. Final Verdict: Do not stay here unless you're a glutton for punishment. The management—especially given this is part of a worldwide franchise—should be ashamed of the way this location is run.
• MM

  Mariia Mozgovaia

  Feb 23, 2026
  3.0
  I would like to share my feedback regarding my recent stay at your hotel. Unfortunately, I was disappointed with several aspects of the service. First, there were no bathrobes or slippers provided in the room. When I asked at the reception, I was informed that slippers were available at the pool area. However, when I went to the pool in my regular clothes (since no robe or slippers were available in the room), I was told to change in the restroom. There were no proper changing rooms and no secure place to leave my belongings. I had to leave my clothes on a bench and walk barefoot, which is unacceptable for a hotel of this level. Additionally, after check-out, I noticed that additional charges continued to be deducted from my account. I sent an email requesting clarification about these charges. Instead of receiving an explanation, I was simply issued two invoices for the two rooms I had booked. When I asked for clarification regarding certain services included in the bill that I did not use, I stopped receiving any response. I find this level of service and communication very disappointing and not in line with the standards I expected. I would appreciate a proper explanation regarding the charges and hope you will address these concerns. Maria
• DC

  Denise C

  Feb 22, 2026
  1.0
  Stayed at end of January 2026. Paid over $300 for a room (very basic). There was no parking left onsite due to construction. They charged $55 to park offsite and it was so far that we had to use a shuttle to get back to the hotel and then again in the morning to get our car! ***They charged us for inconvenience!!!!!*** As well, they sent me twice to the hotel check--in counter line-up to pay the $55....only to find out it had to be paid elsewhere. They had no clue. Very unorganized. Never again will we stay there. THE RESPONSE BELOW PROVIDED BY HILTON TO THE ABOVE MESSAGE IS A LIE. I did not have a choice to pay for the $80 parking in the garage. I would have!!! I was stopped at the entrance and was provided with instructions to the offsite parking that was far away and told there was no choice but to get a shuttle AS THERE WAS NO MORE PARKING ONSITE DUE TO CONSTRUCTION. I paid $55 for the inconvenience. So did my friends. This also happened to the two couples that stayed at the Hilton. STOP LYING. The Hilton is now a Super 8. Overpriced and love to gouge. Never ever again....and my friends feel the same!
• MF

  Milton Fairweather

  Feb 17, 2026
  1.0
  I had a booking through a 3rd party from 2/14 to 2/16 for a king whirlpool studio suite. The 3rd party offered “pay at the location” for an increased cost of the total booking so I picked that because I did not want to pay in advance. When I arrived at the hotel I checked in and when I got to my room I realized it was NOT a suite and just a NORMAL king sized room. When I called the front desk I was told they tried to charge my card ahead of my arrival and when they could not do so my original room was given away so they put me in the last room they had available. I felt that wasn’t acceptable because there was a $200 CAD difference in the room I booked and the room they gave me but they hadn’t adjusted anything and after 15 minutes going back and forth I was given $75 CAD off my bill. I then found out the toilet wasn’t working around 6pm. After multiple calls to FD the toilet was finally fixed around 1am. The next morning we woke up to no working hot water and the shower vibrating the whole hotel room every time we turned the dial to hot. This also wasn’t fixed until late at night/early the final morning. We had plans to change our clothes before our reservation at STK to more appropriate dinner attire but the cold water shower was unbearable. Wallpaper was peeling, there were separating cracks between walls and ceiling, the outdated TV never turned on but we just didn’t complain because we weren’t in the room much. I’m not sure if this is the standard in Niagara Falls but it’s not what we would consider 4 star in the Detroit area or any of the US vacation destinations I’ve traveled to in the last 5 years. I expected more from a Hilton property especially after enjoying Resort World in Vegas so much. I forgot to add due to the issues with the room on the first day we were late to our reservation at the Watermark Fallsview Restaurant and were unable to be seated for the night so we did not eat, also, on day two after the $75 credit somehow application of the credit made the authorization on my card DOUBLE so I had less available funds to use. Not pleasant. Update: I checked out 2/16 it’s now 2/17 and the hotel just charged me an ADDITIONAL $87.07 USD that doesn’t make any sense and I’m back home in the US… this is the worst experience. Picture being added.
• CF

  Chandler Fredrick

  Feb 10, 2026
  1.0
  Stayed here for a concert a while back. Had my room reserved and booked as a hilton honors member. Check-in took a while, but it was busy so that was whatever. Upon arriving to our room, we found that the AC/Heat was broken, leaving the room at nearly 80 degrees. I called maintenance and was told someone would be up shortly. 2 hours later, I called them to let them know we were on our way to the concert and did not want someone in our room without us there. After the concert (now about 10pm) I called again and was told someone would be up in 10 mins. An hour later I called AGAIN, and was assured someone was "on their way now." Another 45 mins went by and at this point I just went down to the front desk. I had to argue with the night shift employee (now its nearly 12am, mind you, on a Tuesday night with work the next day). Finally they had someone come up with me. The maintenance man they sent up literally turned the AC/Heat off/back on and said "you're good to go it is cold now" as HOT air was blowing out. I had to then sit there with him and argue about how the air was not indeed cold, and that I had done the same thing numerous times before him coming up. This was a super uncomfortable situation for my Fiancee and I, now nearing 1am on a week night having to argue with the hotel employees for just simple HVAC functionality. Mind you, I had a few times asked for a room change and was told the hotel was "fully booked." After arguing with the front desk and the extremely rude maintenance man, they finally agreed to move us to this magical room that had opened up. We got all of our stuff and moved it over (2 am now) and finally settled in. When we finally thought things were over and we were able to just get some sleep, I stepped in a wet yellow puddle on the carpet. It did not take long to realize this was a huge puddle of URINE on the ground. I don't know if one of the workers was agitated by the constant back and forth, but someone 150% urinated on our floor of the room. At this point nearing 3am, I just showered and went to sleep. The next morning I immediately went down and expressed the disgust and horrendous experience to the manager. I was offered 10% off our stay, which then turned into 50% off, but refusal to refund our terrible night's stay. We had to go so we left with what they gave us, which they then turned around and charged me the full amount for the room afterwards anyways. After a long call with corporate, all they offered was some hilton honors points back. I cannot express how horrible this stay was. I have never in my entire life endured such a terrible and disgusting experience at a hotel. Shame on the workers and shame on corporate for allowing such a terrible operation to be ran. STAY AWAY FROM THIS PLACE!!!

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