Hilton Niagara Falls/Fallsview Hotel & Suites

Reviews

• JM

  Joel McCracken

  1 day ago
  4.0
  The room is very nice. The only reason I'm giving a 45 star review is because Parking was 1/3 of the price of the room and there was an elevator issue in the south tower 1 of 4 elevators not working. There was a check-in lineup about 100 people at 4 PM. This caught me by surprise and I ended up carrying 30 pounds of luggage on my shoulder for a half an hour. Getting an elevator was slow. I checked out and probably waited five minutes for an elevator. I got onto very crowded elevators more than once. A bar Downstairs was very lively last night. The band was very good. But as I'm indicating there seems to be a mad rush at check-in and I was starving. Just wanted to get to my room get to a bar have a bite to eat. The Brazilian restaurant had a lineup. So my suggestion is to go a little early get an early check-in. 4 PM is a late check-in. I didn't expect that typically they are at three. Everything about the place was fine. The room was actually amazing. The access to the casino was very easy. I didn't really have to leave the doors once I got there. I had the option to park outdoors, but it was maybe $10 cheaper. It was very hard to find a spot for my pick up truck. It took about 10 minutes. I went around the Garage two or three times. And had to park very carefully. So it just seems that the facility is short for space and there could be more elevator access and parking opportunities. Otherwise I would say 505. I wish I could give them a 4.8.
• SP

  Susanna Di Pasquale

  2 days ago
  2.0
  Stayed here previously before and it was fantastic and decided to stay again. The first time was great, we had a suite, everything was working well, etc. This time we came on a Saturday and got a regular room. Check in, did take about fifteen to twenty minutes, granted it was a saturday night. We stayed the night of a country concert since we were attending the concert. As we tried to go up to our room, the elevator kept stalling on the eighth floor and the door kept opening and closing. We actually had to use the help button in the elevator. We're able to get off and get onto our floor using a different elevator. Then later in the evening, when we were ready to go to our show ... we pressed the elevator button to go down. We waited about fifteen to twenty minutes and none of the elevators arrived. I called the front desk because we were awaiting with four other guests in their late 40s and late 60s. I spoke with someone regarding the elevator and how long we were waiting, emphasizing that the concert started in about fifteen to twenty minutes. The response i've received was " what do you want me to do about it". I was hoping they would notify security or look into it. I was advised to take the stairs down from the seventeenth floor. Which I did so I wouldn't be late for my concert. But it was too many flights for the senior citizens that we're waiting by the elevator. These elevator issues seem to be safety concerns. And i'm not sure why staff is treating it so nonchalantly. Personally, I found the room better during our first day. Granted Fallsview, Wyndham, Double Tree or Embassy Suites haven't had this issue. My main complaint was about the safety of the elevators and the lack of concern from staff. It was shocking to witness from a Hilton hotel.
• LS

  Leslie Sternlieb

  6 days ago
  5.0
  Thoroughly enjoyed my five-night stay at this property. My room was on the 48th floor, with a view of the US falls and the Canadian Horseshoe falls. The hotel’s breakfast spot, located in the South tower, was designed to take in that breathtaking view. There are other eateries on property, including a Brazilian steakhouse. The indoor infinity pool and hot tub offers some exercise and relaxation after a full day of sightseeing. My only quibble is that the large casino hotel sits right between the two falls views. It doesn’t obstruct the view, it just lessens the impact, the purity of the sightline. An enclosed elevated bridge connects the two hotels. The adjacent casino hotel includes other restaurants and a nice variety of shops—helpful to have as an option if the weather turns inclement. Very friendly staff all around (I had an especially nice bellman, Jeremy, orient me when I arrived). The North tower is a good choice, because you don’t have to compete with the breakfast crowd in the morning. Room service is also available. For your convenience, you may book excursions at the concierge desk. Don’t miss the Hornblower boat ride. They hand out plastic ponchos, but you can still get wet (and it’s more fun that way).
• AS

  A S

  Nov 13, 2025
  1.0
  I chose the 36th-floor falls view for my mother from Korea. It was clearly marked as the 36th floor, unlike other floors’ views, and I definitely picked it for a room with a good view. However, when I arrived on the day, the man at the front desk said he couldn't give me a room because it was full and told me to wait. I didn't understand at first, but when I asked if I could switch to another room if I didn't like it, he explained that I could put my name on the waiting list, but he didn't know how long I would have to wait. Since there was only one day scheduled in Niagara, I decided to see the room and not waste time. After checking in, I didn't like it. I checked the price difference in the Expedia app and contacted an agent to request a refund for the difference. However, Ashley from the hotel responded that it wouldn't be possible. Ashley said she couldn't refund because she gave me a room with the same conditions and mentioned that the room on the high floor was under construction. I felt like I was being forced to get a refund. The 15th floor is part of the option from the 11th to the 18th floor, and I chose the 36th floor, so I couldn't understand why the difference couldn't be refunded. After three chats, I decided to stay because I didn't want to waste my time or ruin my schedule, but I felt uncomfortable. I got a refund of $87.62 from Expedia the next day. But I’ll never come back☺️
• AA

  Alecs

  Nov 12, 2025
  1.0
  I would like to share some feedback regarding my recent stay, as I hope it can help improve future guest experiences. I booked two rooms through the Hilton Honors app and selected specific rooms in advance through digital check-in. However, on the day of our arrival, I noticed our rooms had been changed to different floors without any prior notification. When I called, I spoke with Eli, who explained that the original rooms were out of order and that new rooms would be ready by 2 p.m. Since my family and I were traveling for two hours, I appreciated this update and planned our arrival accordingly. We arrived around 3 p.m., but the rooms were still not ready. Eli mentioned that check-in isn’t always guaranteed at 4 p.m. and can sometimes be delayed until 5 or 6 p.m. I expressed that I was hoping to check in by 4 p.m., as that is the standard time listed. She then offered us rooms on a lower floor so we could check in sooner. Since we had originally chosen higher floors for the Niagara Falls view, I declined that option. Eventually, she was able to find rooms on the same floor we had initially selected, which I appreciated. However, I did feel that parts of our interaction could have been handled more professionally. I felt that my concerns were dismissed, and at times I was interrupted while trying to explain the situation. I understand that unexpected issues can happen, but I believe communication and respectful dialogue go a long way in maintaining trust and satisfaction—especially for first-time guests like us. Additionally, I wanted to mention that we accidentally left a pair of Crocs in our room by the window. We double-checked all our belongings after arriving home and confirmed they were missing. I called the hotel and was informed by housekeeping that nothing had been found. I’m certain we left them behind, so it was disappointing to hear they couldn’t be located. This was my family’s first visit to Canada, and we were really looking forward to this experience. I hope my feedback can be taken constructively, as I truly value the Hilton brand and hope that future guests receive smoother communication and more courteous service. Thank you for taking the time to read my feedback.

Frequently Asked Questions About Hilton Niagara Falls/Fallsview Hotel & Suites