Holiday Inn Express & Suites Mississauga-Toronto Southwest by IHG
3.91094 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Discover comfort and convenience at our recently refreshed hotel in Mississauga, where every stay includes a complimentary buffet breakfast. Enjoy a variety of healthy hot and cold options to kick-start your day.
Our hotel is in a prime location for business and leisure. Located just off the Erin Mills Queen Elizabeth Way Freeway exit, our Mississauga hotel is located near the Sheridan Park business hub with corporate offices like Hatch, Siemens, and Ford nearby. Toronto Pearson International Airport is a 20-minute drive. The University of Toronto Mississauga is a quick 7-minute drive, and we're an ideal base for day trips to Niagara Falls or Toronto. Plus, top medical facilities like Credit Valley Hospital and The Plastic Surgery Clinic are close by.
Our hotel amenities are perfect to enhance your stay. Enjoy free parking at our hotel in Mississauga, and take advantage of easy access to Toronto via Clarkson GO Station; just leave your car and hop on the train. After a busy day, unwind in our fitness Center, indoor heated pool, or dry sauna.
Hosting an event? Our versatile meeting and function spaces accommodate 2-70 guests with catering options. Business travelers will appreciate our fully equipped Business Center.
Explore Mississauga's best nearby attractions. Our hotel in Mississauga is surrounded by scenic trails, shopping malls, and restaurants.
Location
Holiday Inn Express & Suites Mississauga-Toronto Southwest by IHG
2125 N Sheridan Way, Mississauga, ON
L5K1A3, Canada
Hours
Reviews
3.9
1,094 reviews
5 stars
497
4 stars
284
3 stars
117
2 stars
54
1 star
142
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Sam, Laksh, and John for their exceptional service.
Cleanliness
The hotel received positive feedback for its clean rooms and facilities, although some reviews noted issues with specific areas like bathrooms.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others found it lacking in variety and quality, indicating room for improvement.
Customer Service Issues
Several reviews highlighted inconsistent customer service experiences, particularly at the front desk, with reports of unprofessional behavior and miscommunication.
Location and Value
Guests appreciated the hotel's convenient location and considered it a good value for the price, although some expressed concerns about safety in the area.
- TWTrudy WilliamsJan 6, 20265.0We had a lovely stay for 2 nights, the rooms are well appointed with very comfortable beds & ample pillow selection! The hotel is very clean and the staff were super friendly. San & Laksn at the front desk, our housekeeper & the 2 ladies working in the dining room for breakfast were so friendly & welcoming.
- KAKrista AguirreJan 3, 20265.0My family and I stayed for 3 days and 2 nights. Upon arrival, we were greeted by John and Sam, who were very pleasant and welcoming. They even gave us additional towels. The rooms were clean and spacious. The location is excellent, as it is close to many grocery stores. Breakfast was good as well. The price is very reasonable for the quality of service we received. Highly recommended.
- THTariq HJan 3, 20265.0First off, the front desk staff both John and Laksm we encountered were courteous and made sure our questions and needs were addressed. Both our rooms were super clean and well maintained. Kudos to the breakfast staff who dealt with a lot of people because of the holiday season but kept their cool and continued to replenish breakfast items with a smile. The hotel location is great and was equidistant from most places we wanted to visit. All in all our 4 days stay here was pleasant and would choose this location for any future visits.
- DSDiana SchindlerJan 2, 20265.0I had a wonderful stay at this hotel. The rooms were clean and well designed, and the breakfast offered a good selection. The front desk staff were exceptionally friendly and accommodating. John and Laksh in particular, as well as Sam the other staff members, went above and beyond to make me feel at home. Overall, a great experience!
- MMManpreet ManpreetDec 20, 20251.0I am writing to express my disappointment with my recent stay at your hotel. Unfortunately, the experience fell far below expectations due to multiple issues related to room conditions and customer service. The Wi-Fi was not working in my room. When I contacted the front desk for assistance, I was told, “maybe the room doesn’t like you,” which I found extremely unprofessional. I had to go to the front desk two to three times regarding the same issue, yet it remained unresolved. Additionally, the bathroom sink was not draining properly, causing water to back up, and the room had an unpleasant odor throughout my stay. I was also given conflicting information by front desk staff regarding hotel policies. When I asked the evening staff member, John, whether drinks could be charged to the room deposit, he stated that this was not allowed. However, the following morning, another front desk agent informed me that drinks could, in fact, be charged to the room. This inconsistency reflects a lack of proper training and communication among staff. I strongly believe the front desk team requires additional training to ensure professional behavior and consistent representation of hotel policies. Based on this experience, I do not plan to return to this hotel. Thank you for your time and attention to this matter.
Frequently Asked Questions About Holiday Inn Express & Suites Mississauga-Toronto Southwest by IHG
What are the check-in and check-out times at the hotel?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas.
Are pets allowed at Holiday Inn Express & Suites Mississauga-Toronto Southwest?
Yes, the hotel welcomes dogs and pets are allowed.
Is breakfast included with a stay at the hotel?
Yes, a complimentary buffet breakfast with hot and cold options is provided.
Does the hotel have fitness and recreation facilities?
Yes, guests can enjoy a fitness center with elliptical machines and free weights, an indoor heated pool, and a hot tub.
Is the hotel accessible for guests with mobility impairments?
Yes, the hotel offers accessibility features including accessible parking and mobility accessible facilities with an elevator.
What are the options for parking at the hotel?
Free parking is available for guests at the hotel.
Are there nearby transit options to reach the hotel?
Yes, the hotel is conveniently located near Clarkson GO Station for easy access to Toronto.
What attractions or shopping centers are near the hotel?
Guests can explore nearby attractions such as Southdown Shopping Centre for retail and dining options.
Are there any healthcare or medical facilities close to the hotel?
Yes, top medical facilities like Credit Valley Hospital and The Plastic Surgery Clinic are located close by the hotel.