Hilton Toronto Airport Hotel & Suites

Reviews

• NN

  Norma Naoufal

  5 days ago
  1.0
  I stayed at this hotel for a conference and have been extremely disappointed. The front desk took a charge on my account that wasn't supposed to be taken and then when it was clarified, the charge was never cancelled or refunded which caused multiple days of frustration, financial damage and misinformation by front desk staff and unseen managers that justified and excused the actions and miscommunication. The room was old, dark and miserable. The bathroom was old and used. Lighting in the room was awful and depressing. When I asked for the General Manager to reach out to discuss the issue and treatment of this situation. A duty manager called in replacement and justified the actions and didn't do anything to compensate me for all that I went through. Not sure why the GM couldn't reach out to discuss the hotel treatment and situation that is still not cleared up and continues to be a challenging situation. Not a place I will stay again!!!
• JL

  John Libiec

  Nov 4, 2025
  5.0
  My go to place for Air Travel. Nothing short of 5 stars. Keep up the great work! This place has everything for every budget and preferences. Highly recommended.
• AS

  Anthony Smith

  Nov 2, 2025
  5.0
  We enjoyed are stay here this Halloween. The hospitality was outstanding, and everyone was in the Halloween spirit. The only thing I didn’t enjoy was the noise coming from the Hallway. We got a King Suite but there was a lot of noise from 5am-8am when we’re still sleeping. The doors have a 1/2 inch crack at the bottom and this allows the sound to travel. We also had a wedding party staying on are floor. So I’m sure they were just having a good time. All in all will definitely come back! Loved the gym and the pool.
• JP

  Jay Pais

  Oct 26, 2025
  1.0
  My wife went to check in, she didn’t have her photo ID with her, they asked her to leave as they were unable to “check her in due to security reasons”. They sent her away with nowhere to go on a cold night in late October, apparently telling her and me (over the phone) that there was nothing they could do. Obviously the problem solving skills are completely absent in the staff. The good news is, she was able to find a room at a Marriott nearby who gladly took her in.
• NN

  Nkese's Neighbourhood Notes

  Oct 25, 2025
  4.0
  Hilton Toronto Airport Hotel & Suites) Stayed at the Hilton Toronto Airport Hotel & Suites for a work conference (solo trip). Check-in was easy and quick, even though the hotel was busy. The front desk staff took the time to explain which tower I was in and where to find the right bank of elevators, I really appreciated not feeling rushed. There’s a pool, which is always a huge perk for me. The room itself was lovely and spacious, and the bed was very comfortable. I had dinner downstairs with a few colleagues — we had a reservation, which was smart because within 20 minutes the restaurant was packed. Our server was kind, but the service was slower than expected. We arrived around 5:15 p.m. and needed to be at a 7:00 p.m. plenary, so it was a bit of a race against time. The food arrived just in time, but I’d recommend eating earlier if you’re on a schedule. There also aren’t many restaurant alternatives within walking distance, so plan ahead. Breakfast and lunch were served buffet-style. As a vegetarian, I found breakfast options limited, but lunch more than made up for it, fresh salad, mixed veggies, and pasta dishes that were delicious and filling. The hotel’s location across from Pearson International Airport makes it perfect if you need to catch a flight. I’ve stayed here at least five times and will certainly stay again.

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