Hilton Toronto Airport Hotel & Suites

Reviews

• TT

  Tina Tit

  Jan 5, 2026
  5.0
  Beyond impressed with the two day stay I had at this hotel, I came during boxing week and upgraded to a suite for just 15$ ! The staff was beyond accommodating and kind from the minute I walked in, offering me a seat whilst I check my booking details , kindly checking my name preference and providing me guidance for parking and directions to my room. The room was clean , tidy , spacious with great channel access and utilities from a coffee machine and micro wave to an all inclusive shower including high end products from crab tree, the room service and house keeping were rapid ensuring my room was tidy by the time I returned from breakfast, the food was beautiful as seen. I had such a lovely precursor to the new year at this hotel and I’ll never forget how hospitable and welcome the staff made me feel, I felt as though I got the celebrity treatment without being one. Much love to this place and highly reccomend it for any getaway or break whether you’re looking for a place near the airport for travels or for leisure.
• JL

  Jade Leung

  Jan 3, 2026
  3.0
  We booked two rooms. A king and two queens. This hotel is very convenient to the YYZ. Leaving the airport by shuttle, the ride is less than 5 min. The ride from the hotel can be a little longer with traffic but manageable. The rooms are a little worn but clean and simple. Beds and linens are comfortable. Bathroom is tight but manageable fo4 a short overnight stay. The lobby bar is adequate and the food menu appears interesting but we didn't eat at this hotel. Where this hotels fails is the noise of the building. Unless you have earplugs or are a heavy sleeper you will hear every door that opens and closes down the hallway, conversations near or adjacent to your room, or flight traffic. I maybe slept for 3 hours. If you prioritize a good night's sleep and want to feel rested for travel this property may not be a good option if you are a light sleeper. If you value convenience and price this is a pretty good option.
• JT

  jelena tripic

  Dec 27, 2025
  2.0
  I am Hilton honors member and it was the worst Hilton I've ever stayed. Nothing against the staff just the hotel itself. When we came in our room the temperature was 18 degrees and it was -14 outside. The room took almost 3hrs to warm up. The thermostat only had fan option, no heat was coming out unless you crank it to 27 degrees. As a honors member we are supposed to get complimentary water in our room nobody told us we have to get it at the reception we had to pay $12 for two small glass bottles. The bathroom was outdated we had a tub, it was too small but a huge door you can't even enter the washroom properly. The worst was the bed. The mattress and pillows were way too soft l woke up with with neck and back pain. We checked out a day earlier because we just couldn't sleep there another night. It's time to invest in better mattress and pillows like the other Hiltons.
• JH

  Jonathan Haldane

  Dec 16, 2025
  3.0
  THE GOOD: 1.Staff we encountered were VERY friendly, professional and helpful - a pleasure to deal with. 2. Great that you can actually choose a room through the app - great innovation and option. 3. Great to have Shuttle that runs 24x7 every 15 minutes THE BAD If you want to experience what your grandmother's bed felt like when you used to stay over there or re-live your University years sleeping in your dorm room bed, this is place. This is no Heavenly Bed. They definitely need a refresh on the beds . Bad night sleep where you can feel every roll of your partner. 2. It's the little things that set a hotel apart - whether its a transient airport hotel or not. The kleenex box was out (did nobody check?). The handle in the shower literally came off in my hand and cut my finger - I had trouble even getting it back on (not my finger but the screw handle). There was the sound of a drill or metal saw coming through vent in the bathroom - I can understand if there was some repair going on during the day but late at night and all night?? The lighting in the room was not good. 3. We stayed in a room on the 8th floor facing the airport. The curtains in the room didn't block out the light and didn't close and you can hear the sounds outside - not great when your bed is literally two feet from the window (not kidding - very odd design choice). This is not an easy fix but something to consider when choosing which side of the hotel to stay on. BOTTOM LINE Nice lobby and common interiors and great staff. Great location across from airport. If you have to stay here, get a room facing north (perhaps less noisy an bright than facing airport). But that's where the good part ends. As a travel agent (which I am) I wouldn't recommend this place to any clients and would have a hard time staying here again. The rooms need a refresh IMO.
• DS

  Diana Sipos

  Dec 10, 2025
  3.0
  This is one of the most heartbreaking hotel experiences my family has ever gone through. My sister arrived in Toronto just before midnight after a long day of delayed flights from Edmonton. She was alone, tired, and without phone roaming—only able to use airport Wi-Fi. Wanting to make sure she had somewhere safe to stay, I called this Hilton property myself, explained the situation in detail, and made a prepaid reservation for her. The booking agent from the hotel, added her as a second guest mistakenly.I trusted that she would be in good hands. Instead, what happened was the complete opposite. When she arrived, 20 minutes later, the hotel’s system was down. While that is understandable, what is not understandable is that every other guest was checked in manually—except my sister. For hours, she was left sitting in the lobby in the middle of the night, completely helpless, even though the hotel already had her reservation and even spoke to me multiple times on the phone confirming it. The manager on duty, Alina, refused every attempt to help my sister: – She refused to look at emailed proof of the reservation, saying they do not have internet and can`t check emails – She refused a text message screenshot. – She refused to make a simple phone call to me, even though my sister had no working phone, saying the phone did not work which was not true. – She refused to help her book a new room, even if she paid twice – She refused to check if the nearby Hilton Garden Inn had the same issue , saying they "only worried about their hotel" – She refused to show even the smallest amount of empathy and any willingness to help. My sister watched other guests get checked in while she was left alone and ignored for three hours, from midnight to 3 a.m. She felt humiliated, dismissed, and utterly uncared for—while I, on the phone, tried everything to help her from another city. And the worst part? The phones did work—I called the hotel many times and got through every time. My sister saw the manager pretend to press buttons and hang up. I still cannot believe this level of coldness and refusal to help another human being. What if my sister had been elderly? A mother traveling with children? A visitor who didn’t speak English? It is frightening to think of how others might be treated in the same situation. Would Alina had treated a member of her family the same manner she treated my sister? The only light in this experience was a kind gentleman of asian descent, who happen to pick up my call, working that night who finally stepped in around 3 a.m., showed compassion, and helped her check in. I am grateful for him—but deeply disappointed and shaken by how the rest of the staff treated her. No guest deserves to be treated this way. This experience has left us questioning the values and training at this Hilton location. I hope the company takes a serious look at what happened, because no one should ever feel scared, stranded, humiliated and ignored at a place that is supposed to make travelers feel safe.

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