Hilton Garden Inn Toronto Airport West/Mississauga

Reviews

• DB

  David Bajomi-Lazar

  Feb 20, 2026
  3.0
  The hotel is a 10 to 15 minute drive from the airport. The staff member working at the front desk when we were checking in was neither friendly nor unfriendly. The room is large, but the bathroom is not good: it's small, the bathtub is small and the shower is not practical to use. The best experience we had was the excellent service both at dinner and breakfast.
• JB

  Jeff Bjarnarson

  Feb 18, 2026
  1.0
  I stayed at the Hilton Garden Inn Toronto Airport West/Mississauga from February 14th to 16th. By the end of the stay, it was clear that what I experienced was not one isolated issue, but a consistent pattern of preventable operational failures. Check-In Debacle At arrival I had issues with my pin. The front desk refused a manually entered credit card as well as a debit card deposit and No alternative was offered. No one appeared empowered to problem-solve. I ultimately spent nearly five hours trying to gain access to the room. During that time, I called Hilton corporate support (not the hotel). Corporate instructed me to download the Hilton Honors app, link my reservation, and add my credit card for contactless entry. I did exactly that. I showed the front desk my reservation in the app, the room number, and confirmation that the card was on file with a hold placed. Despite this, staff still refused to provide access because there was “no one available to manually enter the card PIN.” While on hold with Hilton corporate, I went to the hotel bar to decompress. I stood directly at the bar for approximately 30 minutes. Bar staff made eye contact multiple times but did not acknowledge me — not even a “we’ll be right with you.” During this time, children (likely part of a nearby sports event) were running and screaming through the bar and hallway areas. There was no intervention or supervision visible. I eventually left without being served — and still without access to the room. For a property operating under the Hilton name, this level of disorganization at first contact suggests a breakdown in training, empowerment, and leadership oversight. First impressions are not accidental — they are managed. The ice machine on the eighth floor was out of service. To get ice, I had to go to the sixth floor. When I arrived there, nearly every room door was open. Children were running up and down the hallway. Parents were drinking in the hallways and inside rooms with doors open. The environment resembled what I can only describe as a children’s frat party. This was not an isolated loud room — it was the entire floor. Simply trying to retrieve ice became an exercise in navigating chaos. These are not luxury complaints. These are baseline operational standards — maintenance, amenities, floor control — that fall within normal managerial oversight. Housekeeping & Communication On Day 2, after being away for the entire day, I returned to find the room had not been cleaned. Only at that time was I informed that housekeeping operates on an every-other-day schedule. That policy may exist internally, but it was never proactively communicated. Late Checkout Mishandled Final day, I was granted a confirmed late checkout of 1 p.m. On the day of departure, I ordered Uber Eats around 11:30 a.m. When it arrived at approximately 12:15 p.m., I went downstairs to retrieve it. Upon returning, my key card no longer worked — at 12:00 p.m., despite the confirmed late checkout. I had to return to the front desk again to have access restored. It was another example of systems not aligning with what had been promised. Text Outreach & Lack of Resolution On Saturday night, after 11 p.m., we received a text message asking how my stay was going. The following morning, we received another message asking me to rate the stay from 1 to 5. I replied “1.” I was asked what could be done to make it right. I detailed nearly everything described above. The response was a boilerplate apology with no proposed solution, no compensation, no managerial outreach, and no attempt at service recovery. By that point, it was consistent with every other interaction: acknowledgment without action. Hilton positions itself as a reliable, consistent brand. That consistency is precisely what failed here. When check-in, bar service, room maintenance, housekeeping communication, floor control, and checkout execution all break down within a two-night stay, it raises concerns. After this experience, I genuinely cannot see a scenario where I choose Hilton again.
• AB

  Andrea Brennan

  Feb 3, 2026
  4.0
  The room was lovely, very little noise from the airport, but the HVAC system was quite loud. We were looking forward to an early morning swim, and asked about the pool availability, only to discover it was closed for maintenance, yet there were still people in there swimming. Quite frustrating.
• SP

  Shea Patel

  Feb 2, 2026
  5.0
  Always a pleasant stay each time here. Good rooms and quiet location away from the airport noise. Staff/GM are quite nice and personable including the restaurant staff in the lobby.
• MA

  Moe Aa

  Jan 26, 2026
  5.0
  Ended up coming across this hotel last minute due to my flight being cancelled. Not a single issue booking, fast and easy. Room is clean and hot tub was a nice treat. Breakfast is good and they have a polite waiter to help out. Complimentary shuttle service back to the airport. All the workers I spoke to were friendly and accommodated me fantastically. It was a pleasant experience overall.

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