Business Details
About
Hotel
Convenient, stylized, well-appointed comfort...Welcome to the Hilton Garden Inn Toronto Airport hotel. Our Mississauga hotel is located just minutes from Toronto's Pearson International Airport (YYZ), major corporate offices, and Toronto Airport's largest convention centres. Restaurants, Shopping and Major Attractions are just a short drive from the hotel. Whether you are travelling for business or leisure, the Hilton Garden Inn Toronto Airport will exceed your expectations. The hotel not only has our guest's comfort and convenience in mind, but the sustainability of our environment as well.
Location
Hours
Reviews
4.0
2,160 reviews
5 stars
973
4 stars
650
3 stars
259
2 stars
102
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several reviews highlighted exceptional service from staff, particularly mentioning individuals like Sai and Simon for their kindness and professionalism.
Cleanliness
Most guests found the rooms clean and well-maintained, although some noted issues with cleanliness in common areas and specific rooms.
Room Comfort
Feedback was mixed regarding room comfort; while some guests enjoyed their stay, others complained about uncomfortable beds and noisy air conditioning.
Shuttle Service
The shuttle service to the airport received positive remarks for its convenience and reliability.
Maintenance Issues
Numerous guests reported maintenance problems, including slow elevators, malfunctioning air conditioning, and low water pressure in showers.
- TTT1 day ago2.0スタッフ、シャトルバスのドライバーは基本的には優しく、礼儀正しい。しかしながら遅番担当の太った黒人男性従業員は超絶失礼だった。 事前に夜中超えたチェックインになる（11月21日〜22日の滞在で22日のAM3時チェックイン）とこのホテルに電話で伝えて電話口のスタッフは私の名前を確認して担当に伝言すると感じの良い対応だった。 実際に行ってみると仮眠していたのを起こされてとても機嫌の悪そうな従業員が私の名前、パスポートチェックをする前に「今晩のチェックインはもうない」とのこと。それに対して私が「電話で遅いチェックインになると伝えた」というと彼は「お前は間違ったホテルに電話したんだ」と意味不明なことを言い出した。そもそも身分証も名前も伝える前に「チェックインがしたい」と伝えただけで確認をせずに適当なことを言うのは仕事を馬鹿にしてるとしか思えない。 結局名前を伝えて予約画面を見せたら渋々とチェックイン手続きをしたが、部屋番号も言わずにルームカードを投げて渡された。不快極まりない。 そして現時点でそいつに請求されたデポジットがまだ引かれたままです。 この従業員以外の方は良い対応だったので星は2です。
- BKBill KoutroubaNov 16, 20255.0This past week, we had a reservation at the Hilton Toronto. On short notice, we asked for a small conference room to host a customer with whom we were meeting. Hashveen and Harpreet's hospitality and over-the-top service exceeded expectations. Highly recommend the team that operates this facility. The rooms were clean, and the breakfast and dinner were on target. -Bill
- ELEstelle LNov 12, 20252.0Hotel antiguo , la wifi va fatal , no hay caja fuerte en la habitación, meubles antiguos . Lo único positivo es la cama y almohadas cómodas, y la ubicación que es lo que necesitaba cerca del aeropuerto. Y por último el desayuno muy malo.
- MWMin WooOct 23, 20251.0Booked via booking.com. I've now been trying for about a month to change the booking by two days. I even called the Hilton global customer care line, who couldn't even reach their own hotel! Initially the hotel said I have to do via booking.com / booking.com say I have to do via Hilton because they've received no reply. Hilton now not responding to email and when I tried calling number, there is no answer. Hmm... maybe someone at Hilton can get in touch if they read this??? Should it be this hard? Ridiculous.
- EBEmma BrimnerOct 22, 20251.0Very Disappointing and Unprofessional Experience*** I had a very unpleasant experience while trying to book a room. The lady I dealt with was extremely ignorant and made me feel uncomfortable the entire time. Her attitude and the way she spoke to me were completely unacceptable for someone working in customer service. I couldn’t believe how rude and dismissive she was — it honestly left me shocked.No customer should ever be treated that way, especially when they’re simply trying to make a booking. This kind of behavior gives a terrible impression of the business, and I sincerely hope management addresses it so no one else has to go through the same experience.
Frequently Asked Questions About Hilton Garden Inn Toronto Airport
Is Hilton Garden Inn Toronto Airport accessible for guests with mobility issues?
Yes, the hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Does Hilton Garden Inn Toronto Airport provide free airport shuttle service?
Yes, the hotel offers a free airport shuttle to and from Toronto Pearson International Airport (YYZ).
Are pets allowed at Hilton Garden Inn Toronto Airport?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at Hilton Garden Inn Toronto Airport?
The hotel features two restaurants and a bar, offering breakfast and room service options.
Does the hotel have fitness and pool facilities?
Yes, Hilton Garden Inn Toronto Airport provides a free fitness center, an indoor pool, and a hot tub for guests.
What are the check-in and check-out times at Hilton Garden Inn Toronto Airport?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Is wifi available at Hilton Garden Inn Toronto Airport?
Yes, free wifi is available in public areas along with public internet terminals.
Are there housekeeping and laundry services at Hilton Garden Inn Toronto Airport?
Housekeeping is available, and self-service laundry facilities are provided for guests.
Which nearby hotels are located close to Hilton Garden Inn Toronto Airport?
Nearby hotels include Fairfield Inn & Suites by Marriott Toronto Airport, Manga Hotels, and Hampton Inn & Suites by Hilton Toronto Airport.
What local restaurants or bars are near Hilton Garden Inn Toronto Airport?
The Great North American Grill and Great North American Grille are nearby dining options guests may enjoy before or after their stay.
Are there convenient transportation and parking options near Hilton Garden Inn Toronto Airport?
Yes, EZ Airport Parking is nearby, and the hotel offers self-parking facilities; car rental services like Fox Rent A Car and Economy Rent a Car are also close by.