DoubleTree by Hilton Hotel Toronto Airport West

Reviews

• PB

  Philip Bolarinwa

  3 days ago
  3.0
  I wish I could give a 2.5 star. This hotel is epitome of putting lip stick on a pig! The lobby and the hallways for the rooms were very nice, the staff were also super friendly and accommodating. However once you get into the rooms it was very musty due to the lack of ventilation in the bathrooms. Parking was a bit pricey and far from entrance. They do however give you a cookie which was pretty good.
• GK

  Gurleen Kaur

  6 days ago
  3.0
  Room was in good condition, it was really clean but the girl working at front whose name was Tanja was over the phone chatting when I needed help with booking shuttle to airport while checkout. She was like 11:00 AaM has left then the other person standing near said they can go by 11:40 and she was still chatting on the phone. The person told her to put outs name in the notebook for 11:40 shuttle and then she was like oh yeah and still she was typing messages on her phone and was not nice. It was around 11:05 PM when we were checking out. I understand that u might be able to use ur phone but not while the customer in front of u is asking for help .
• MT

  Martins Toronto

  Nov 9, 2025
  2.0
  This hotel has a serious problem: they have no one to control the entry and parking of vehicles at the hotel’s main entrance. People park there and leave their cars unattended right at the front door of the hotel. On a snowy or rainy day, no one can reach that area to unload their luggage or even help elderly people get out of the car. I complained to the front desk attendant, and he told me there was nothing he could do. When I said I would leave a bad review, he told me he didn’t care. So since he doesn’t care, here is my review. Maybe now he’ll start caring about the guests. I also found bed sheets with yellow stains...
• JR

  Jupender Reyatt

  Nov 4, 2025
  5.0
  I stay at the DoubleTree by Hilton couple times a week, and if there's one thing that stood out above the rest, it was the outstanding front desk service provided by Sadaf. From the moment we arrived, Sadaf greeted us with a genuine smile and that iconic warm chocolate chip cookie. The DoubleTree experience is always solid, but Sadaf elevates it to extraordinary. If you're looking for hospitality that goes the extra mile, this is the place – and shoutout to Sadaf for being the heart of it all. Highly recommend! 5/5 stars.
• CW

  chris wei

  Oct 29, 2025
  1.0
  I stayed at DoubleTree Toronto and found many flies in my room on the first day. The next morning, I woke up with multiple flea bites on my neck. I called the front desk to request a room change, but the staff made me wait two hours without any follow-up. When I finally met the manager, an Indian man — who had an extremely arrogant attitude and questioned whether the bites were really from fleas instead of helping me. I had to explain everything, just to get a room change. I find this experience extremely disappointing. The manager’s unprofessional and arrogant behavior is unacceptable. I strongly believe he is not suitable to be the manager of a DoubleTree hotel. I hope upper management will seriously review this situation and evaluate whether this person is qualified to hold that position. Follow-up to Hotel’s Response: I appreciate the hotel’s reply, but it feels more like a generic statement rather than a sincere attempt to address what actually happened. If the hotel truly cared about solving the issue, they wouldn’t have made me wait for two hours after I reported that I was bitten by insects. The manager didn’t call me back as promised, and when I went downstairs myself, instead of helping me, he kept arguing and questioning whether the bites were really from fleas. That kind of arrogant and dismissive attitude is exactly what made this experience so frustrating. A professional manager should focus on assisting guests and ensuring their safety, not debating or delaying basic help. I stand by what I said — I was bitten in that room, I have clear photo evidence, and the way the staff handled this situation was completely unacceptable.

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