DoubleTree by Hilton Hotel Toronto Airport West

Reviews

• JF

  Jim & Lee-Ann Ferguson's

  Feb 25, 2026
  1.0
  We unfortunately chose this hotel as our Park,Sleep & Fly. Upon our return today we found out our vehicle had been stolen out of the parking lot. When my Husband went down to the front desk, they handed him the number for Peel Regional Police. Told him they have cameras but wouldn’t show him. As well when he asked if this has happened before, they said it had…… I am thinking that a hotel knowing this information should be giving customers full disclosure! Never again will I stay at this place,
• LS

  Lynne Sowrey

  Feb 25, 2026
  5.0
  We booked Stay Park and Fly for our recent travel, unexpectedly we were delayed because of the issues in Mexico. We were uncertain when/if we would be able to go anywhere. Finally after 2 days, we booked elsewhere, and we had to stay longer at the double tree by Hilton. SADAF was so incredibly helpful with making arrangements for us. The staff in the restaurant were also very good. We would definitely book here again.
• CM

  ComeFlyWith Me

  Feb 22, 2026
  5.0
  After a long week of international travel to Japan, we found ourselves booked at this property last minute due to a flight delay and disconnect on Air Canada. Terrible airline with poor customer service. This property is the complete opposite. The people are very inviting, front desk staff very knowledgeable and welcoming but the best part was meeting Goodie this morning at breakfast. She welcomed me into the restaurant like it was her own home. A smile, a welcoming gesture, even made me feel so incredibly invited rather than just a guest. I really appreciated her outstanding level of hospitality so much that I intend to write corporate because it is so rare nowadays. please extend my regards and appreciation to Goody. She is 100% bursting with hospitality and exemplifies the Hilton Way to its utmost degree. Thank you goody for the great job and keep taking care of your customers and hopefully one day you will be able to teach others how to properly behave. For her, it's natural and very genuine and for that, we thank you and appreciate you.
• CM

  Cami Garrido Michell

  Feb 16, 2026
  4.0
  I stayed at this hotel for approximately 5 months due to work. At the beginning, it was a little challenging to adjust, but over time my experience improved so much thanks to the support and kindness of the staff. I don’t remember all the names, but I would especially like to thank Daniela, Sadaf, and Houshang, and in general all the permanent team members. They were always willing to help, answer my questions, and make my stay more comfortable. After staying here for several months, I truly felt supported and well taken care of. I am genuinely very grateful and honestly feel in debt for all the help and kindness I received. With appreciation, Camila
• SS

  Shreya Sabharwal

  Feb 11, 2026
  5.0
  Sahil made the stay so much better. I honestly couldn’t have asked for a better front desk experience than the one Sahil provided. He has a natural talent for hospitality very calm, composed, and genuinely attentive to every detail. Instead of giving routine answers, he took the time to really understand what I needed and offered thoughtful suggestions, especially when it came to exploring the city. His knowledge was impressive, and the way he explained things was clear, engaging, and incredibly helpful. What makes him stand out is not just his professionalism, but his sharp mind, quick problem-solving skills, and the ease with which he connects with people. He made everything feel effortless and welcoming, which is rare to find. Sahil is the kind of person who elevates the entire atmosphere simply by being at the desk, and it’s obvious he takes real pride in doing his job exceptionally well.