Holiday Inn & Suites London South by IHG

Reviews

• RN

  Robert Newbigging

  4 days ago
  4.0
  Pradhuman was very helpful and accommodating
• BB

  Brendyn The Boss

  Dec 25, 2025
  4.0
  Over all the stay was good, but there were a couple things that could be fixed or I would have changed. The first thing was last in the night my girlfriend was having a bath and when i went to check on her I saw there was pink mold at the top of the shower. Next thing was when she used the shower head to rinse off the shower head sounded like a boiling kettle. Last thing was the air was really dry in the hotel room and it was bothering us through out the night. Other than that it was a good visit.
• VH

  Victoria Hall

  Dec 23, 2025
  5.0
  We stayed at the London Holiday Inn under very unexpected circumstances after being displaced from our home, and I cannot say enough good things about the experience. From the very beginning, Danielle, JD, and every member of the front desk team went above and beyond to make our long-term stay as comfortable and stress-free as possible. Their kindness, professionalism, and genuine empathy made a world of difference during what was an incredibly difficult time for us. We initially stayed in a one-bedroom suite and were later moved to a loft, and both accommodations were extremely comfortable, clean, and well maintained. Housekeeping was attentive and respectful, and I especially appreciated the “Greener Stay” housekeeping option, which allowed us to earn extra IHG points while still receiving excellent service. The location was another huge plus with 10+ food options within walking distance, it made day-to-day life much easier. The unlimited coffee and tea bar was also a very thoughtful touch and something we took advantage of daily. As someone who has worked in customer service for over 15 years, I can confidently say that the staff here are not just doing their jobs, they are truly compassionate people who care. It was clear that they understood our situation and did everything they could to make a stressful and uncertain period a little easier. Thank you to the entire London Holiday Inn team for everything you did for us. We will always be grateful. Best of luck with the new restaurant launch, we'll have to swing by and try it! Merry Christmas and all the best in 2026. Edit to add: I forgot to mention that their internet seriously exceeded all expectations. You know how hotel wifi is sometimes a little iffy? My PS5 didnt lag once during streaming or online gaming, which believe me, was very nice to have during hotel living. My partner had an entire PC running without issue, as well as both of our phones. That's pretty demanding for hotel wifi and we didnt experience a single issue.
• LG

  Liam G

  Dec 19, 2025
  5.0
  Great Hotel! Having some Renovations being done at this time, but that is because it is a good place. The hotel even under renovations is still very nice! I think this is my 25th hotel this year, after a year of traveling. The Front Staff are excellent, not something you find everywhere. I am a IHG member, I think that helps. Try and book right with IHG. The room are. Good size. The beds are nice and clean. Softer bed style. All and all this is a great hotel.
• NK

  Nathan King

  Dec 12, 2025
  5.0
  Great experience! Had a room on the 8th floor and included a stove top, full fridge, dishwasher, sink and plates/bowls. Room was clean with no funky smells. In town for a hockey tournament. No breakfast included, however there was complimentary tea and coffee. There are restaurants next to this hotel - Stacked, A&W, KFC, Popeyes, Jersey Mikes and Starbucks to name a few. No charging for EV.

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