Business Details
About
HotelDoubleTree
Situated in the centre of downtown London, Ontario, DoubleTree by Hilton Hotel London Ontario is just 15 km from the London International Airport (YXU). We are only three blocks from Via Rail Station and minutes from the 401 Highway, making it easy to get around. Enjoy easy access to lots of shopping, dining and entertainment options, and popular attractions like Canada Life Place, which is just three blocks away. Our friendly staff looks forward to welcoming you at check-in with a signature, warm chocolate chip cookie.
A premier choice for meetings, conferences, weddings and social gatherings, our London, Ontario hotel boasts the largest event space in the city, and is directly connected to the RBC Place Convention Centre.
Spacious and modern, our London, Ontario guest rooms offer fantastic views and feature complimentary Wi-Fi, a refrigerator and a large desk. Comfortable suites are also available, offering more space and amenities ideal for families, extended-stays or casual business meetings. Guests staying in our executive rooms and suites can also enjoy the serenity of private floor access, with bathrobes and upgraded amenities.
Maintaining your exercise routine is easy with our state-of-the-art fitness centre and sparkling indoor swimming pool. Dine in style in Blakes Lounge, and recharge with your favourite hot drink and a sweet treat in The Grind, which serves Starbucks, situated in the hotel lobby.
Location
Hours
Reviews
4.0
2,181 reviews
5 stars
939
4 stars
758
3 stars
247
2 stars
103
1 star
134
What are people saying?
AI-generated from recent customer reviews
Room Condition
Many guests reported that the rooms are outdated, poorly maintained, and in need of renovations, with issues such as mold, unpleasant odors, and uncomfortable beds.
Customer Service
While some guests praised the friendliness of the staff, others experienced poor service, including dismissive management and issues with communication.
Parking Issues
Valet parking is the only option available, and many guests found it expensive and inconvenient, with complaints about the lack of self-parking options.
Location Concerns
The hotel is situated in a problematic area, with reports of safety issues related to the presence of homeless individuals and general cleanliness around the premises.
Amenities and Cleanliness
Guests noted that the hotel lacks basic amenities and cleanliness, with reports of dirty facilities, insufficient housekeeping, and inadequate responses to complaints.
- ANAmrit NanuwaDec 31, 20251.0Extremely disappointed with the lack of customer service and flexibility at this hotel. I mistakenly booked a same-day reservation through Expedia on December 23 at 13:59 when I intended to book for mid-January. I realized the error immediately and contacted Expedia within 19 minutes, well before the 3:00 PM check-in time. Expedia contacted the hotel promptly, and I also called the hotel myself. The front desk acknowledged the situation and confirmed they were aware, stating the manager would follow up. Despite being notified almost immediately after booking and before check-in, the manager later refused to issue a refund and placed the blame entirely on Expedia. This is misleading. After further discussion with Expedia agents, it was made clear that this decision ultimately came down to hotel policy, not Expedia. What makes this worse is the dismissive and unprofessional attitude. I was told, “we get a thousand of these mistakes every month,” as if that justifies refusing to help a guest who acted quickly and honestly. This was not a last-minute cancellation days later, it was a genuine error reported within minutes, and the room would have gone unoccupied anyway. No effort was made to accommodate, rebook, or offer any goodwill solution, even though I still needed a stay for January. This experience felt less like policy enforcement and more like taking advantage of a technical mistake. Customer service should be a priority in the hospitality industry. Unfortunately, that was not the case here. I would not recommend this hotel to anyone who expects fairness, professionalism, or understanding when issues arise.
- DAdust awayDec 28, 20255.0If I had another choice close where I needed to be I will book it.
- ADAndrew DavenportDec 25, 20255.0Fantastic place. Front desk was awesome.
- JSJoe SzaboDec 14, 20254.0Stayed over for a work Christmas party in the adjoining RBC place. Great service and convenient valet parking. Too bad they got rid of the parking garage next door! The only complaint would be the in room coffee machine. Nowadays you should atleast provide a keurig with pods ;)
- ZCZohra CDec 4, 20253.0For a Hilton, the rooms are very old and need renovations. I’ve stayed at this hotel multiple times within the last 5 years and it feels like within the last 2 years it’s become more run down. For example in the photos I attached you can see the faucets have holes in them and are worn down. There’s a random hole in the bathroom vanity. The beds are comfy but old. Not a Hilton standard. Other than that the staff are kind and location is good. There is also no self parking- only valet.
Frequently Asked Questions About DoubleTree by Hilton Hotel London Ontario
What are the check-in and check-out times at DoubleTree by Hilton Hotel London Ontario?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Does the hotel offer accessible facilities for guests with mobility needs?
Yes, the hotel provides accessible parking, accessible elevators, and is mobility accessible.
Are there any fitness and recreational amenities available at the hotel?
Yes, there is a free fitness center, an indoor swimming pool, a hot tub, a game room, and a sauna available to guests.
Is breakfast available at the DoubleTree by Hilton Hotel London Ontario?
Yes, breakfast is available for guests.
Does the hotel allow pets or have babysitting services?
No, the hotel does not allow pets and does not offer babysitting services.
What dining options are available within the hotel?
The hotel has two restaurants, including Blake's Bistro & Bar and a bar area. Room service is also available.
Is there onsite parking at the hotel?
Yes, both self-parking and valet parking are available for guests.
How can guests access free Wi-Fi at the hotel?
The hotel offers free Wi-Fi in public areas and provides public internet terminals.
What nearby entertainment options are available around the hotel?
Guests can visit Yuk Yuk's Comedy Club, which is nearby for live comedy shows and entertainment.
Are there any convenient coffee shops near the hotel?
Yes, a Starbucks coffee shop is located nearby for your coffee and snack needs.
What nearby fitness facilities can guests use besides the hotel's fitness center?
The Hilton Gym is located nearby and can be used for additional fitness activities.