DoubleTree by Hilton Hotel London Ontario

Reviews

• DM

  Dominik Maliczowski

  2 days ago
  4.0
  Hotel service was good no issues. Room was nice and clean. But this place needs a major renovation very outdated!!!! Expensive for what it is
• AW

  Aaron Woodward

  Feb 22, 2026
  5.0
  First things first, service. What an absolute AMAZING staff at this location. From beginning to end of our very short stay the staff were absolutely great. The concierge helped us with the best attitude and willingness to accommodate our youngest son in a very small but meaningful way. The hotel offers fresh cookies at check in. Unfortunately they had nuts and our youngest son couldn't have one. The concierge went out of his way to make sure my son felt just as welcome as we did and offered him an alternative to the cookie. We also went and at ate the hotel restaurant, and the staff there were also absolutely amazing. Our whole trip was worth the money. I will say it's pricey but worth every penny. Would absolutely stay again. Thank you for such a great experience and for making my son's feel very welcome.
• TJ

  Trista Johnson

  Feb 15, 2026
  5.0
  Great hotel. The fitness room was up to date. The pool area was gorgeous. The staff was helpful. The beds were comfortable. The room was very clean. We were there with a large group so our rate was excellent. The parking is unusual. There is a small hotel lot across the street. It was full the nights we were there. There is a paid lot next to it. If you park there you need to tell the hotel to not charge you for parking,or they will. I believe the other lot was less expensive. We didn't have any trouble but we heard to not leave valuables in the car that the last year or group was there, equipment was stolen in the night from a car in the lot.
• RR

  Ryan

  Jan 16, 2026
  1.0
  Say dont bring towels to the pool there is some. There is none. You and your children will need to shiver soaking wet back to your room.
• AN

  Amrit Nanuwa

  Dec 31, 2025
  1.0
  Extremely disappointed with the lack of customer service and flexibility at this hotel. I mistakenly booked a same-day reservation through Expedia on December 23 at 13:59 when I intended to book for mid-January. I realized the error immediately and contacted Expedia within 19 minutes, well before the 3:00 PM check-in time. Expedia contacted the hotel promptly, and I also called the hotel myself. The front desk acknowledged the situation and confirmed they were aware, stating the manager would follow up. Despite being notified almost immediately after booking and before check-in, the manager later refused to issue a refund and placed the blame entirely on Expedia. This is misleading. After further discussion with Expedia agents, it was made clear that this decision ultimately came down to hotel policy, not Expedia. What makes this worse is the dismissive and unprofessional attitude. I was told, “we get a thousand of these mistakes every month,” as if that justifies refusing to help a guest who acted quickly and honestly. This was not a last-minute cancellation days later, it was a genuine error reported within minutes, and the room would have gone unoccupied anyway. No effort was made to accommodate, rebook, or offer any goodwill solution, even though I still needed a stay for January. This experience felt less like policy enforcement and more like taking advantage of a technical mistake. Customer service should be a priority in the hospitality industry. Unfortunately, that was not the case here. I would not recommend this hotel to anyone who expects fairness, professionalism, or understanding when issues arise.