Home2 Suites by Hilton Kitchener

Reviews

• MH

  Meghan Haverkamp

  2 days ago
  4.0
  Very clean rooms. Love how the home2suites rooms come with a full size fridge and a little kitchenette with a dishwasher and microwave - very handy. Comfy beds but they really need to upgrade their pillows. They are way too soft and feel like they have been overused. Decent breakfast in the morning and love that they have coffee and tea in the lobby 24/7.
• JK

  Jill Koski

  Feb 14, 2026
  5.0
  This was an awesome stay after an exhausting day! The hotel was very clean. Our suite room had everything we could need and the beds were very comfortable. The front desk was super friendly and helpful and the kids had a great swim in pool! Will definitely look for more Home 2 Suites for all our future travels!
• BS

  B Sophia

  Jan 14, 2026
  1.0
  Was not too thrilled with walking into a dirty bathroom and not being moved to another one. Management at this location just talks in circles and gets nothing done. Also got a wake up call at 9:00 that I didn’t ask for & then tried to get breakfast and they closed while I was eating. Would not recommend.
• WH

  William H

  Jan 9, 2026
  5.0
  During our stay we had other guests with a youth hockey team act like complete idiots. Many Drunken adults. Letting kids run in the halls pounding on doors, being abusive to female staff. We were so Impressed with the professionalism of this hotel staff. We understand they had to eject some bad behaving guests, and those guests were not happy. I guess they discovered that poor actions have consequences. They deserved it. Adults drunk in the hallway holding beer cans letting the children rampage and then swearing at staff and demanding staff let them do whatever they want? These were Terrible people, who need parenting courses. The children need proper role models. Not drunken louts. After the staff did the right thing and ejected the drunks the hotel was excellent as usual and is such a quiet, clean, friendly and well run place. You can’t do better than either of these two hotels in Kitchener. Nothing else comes close.
• JP

  Julia P

  Jan 8, 2026
  1.0
  I am very disappointed with the customer service and management at this hotel. During our stay for a youth sports tournament, a situation involving guests and children was handled in a way that showed a serious lack of judgment, compassion, and customer management skills. I would not recommend this location or the adjacent Double Tree (under the same management) for any families with young children. A hotel should feel safe, supportive, and professionally managed — unfortunately, that was not our experience. For those attending events in the area, the Courtyard by Marriott next door may be worth considering as an alternative.

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