Holiday Inn & Suites Ottawa Kanata by IHG

Reviews

• TL

  Tim L

  2 days ago
  4.0
  Decent, typical Holiday Inn. No free breakfast, there's a restaurant but didn't try it. Pool closed for all of March. Water bottles in room restocked only 1 of the two days.
• LL

  Leo Li

  Mar 2, 2026
  4.0
  Great value for money overall. The hotel was clean and at a convenient location. The front desk representative Paul was courteous and knowledgeable. The onsite French restaurant is among the best in the country. However, the room could get a little noisy when connected to another room, and details like door locks and hallway telephones could be better maintained.
• SR

  Sarah Rose

  Mar 1, 2026
  5.0
  I always have a wonderful time when staying at this hotel, nice pool, clean rooms, central location to the theatre and some restaurants plus some delicious on site food options (try the crème brûlée trust me!). The most stand out part of this location for me is the wonderful staff! Shoutout to Paul and Karrah (hope I spelled that right) at the front desk for such exceptional service, I’ve had the pleasure to deal with Paul on several occasions and he is always fantastic! I hope this location knows what amazingly helpful and kind staff they have. As someone in the customer service business it can be a rare gem to have such phenomenal workers especially when you have the role of dealing with so many personalities but these two had big smiles and were awesome I really appreciate everything they do! My fiancé and I would totally recommend spending time here, worth every penny.
• CC

  camelle

  Feb 16, 2026
  5.0
  We had an excellent stay at the Holiday Inn & Suites Ottawa Kanata! The rooms were spacious, clean, and very comfortable, with all the amenities we needed. The beds were cozy, and everything felt well-maintained.The staff were friendly, welcoming, and went out of their way to make our stay enjoyable. The breakfast was fresh and had a good variety of options, and the location is convenient for exploring Kanata. Overall, a fantastic experience we’ll definitely be coming back on our next visit!
• SW

  Shannon Wilson-Stainburn

  Feb 2, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ We had an absolutely incredible stay at the Kanata Inn and Suites during my daughter’s hockey tournament, and I honestly can’t say enough good things about this place. We arrived on Thursday and ended up staying an extra night on Sunday due to a late game, and from the moment we walked in, we felt so welcomed. Paul greeted us with the biggest, most genuine smile and such positive energy — he immediately made us feel comfortable after a long drive. That level of warmth continued throughout our entire stay. Our rooms were amazing: spotless, extremely comfortable, and clearly well cared for. The housekeeping staff were so kind and friendly, even during check-in, which really stood out. Dave was also incredible, and the kids had the best time the whole weekend. The location is perfect for families — there’s an arcade directly across the street and tons of great restaurants in the plaza, which made downtime between games so easy and fun. What truly sets this hotel apart, though, is how far above and beyond the staff go. On Monday morning, while we were having coffee, they brought us chairs and water without us even asking. And Paul surprised the girls with custom certificates celebrating their championship win at the Painted Purple Tournament — something none of us will ever forget. It meant so much to the team and parents. We’ve stayed at many hotels over the years for hockey tournaments, and this was by far the best experience we’ve ever had — and that’s entirely because of the staff. Even the French restaurant on site was outstanding — incredible food and the best martinis! I honestly don’t know how so many wonderful people can work in one place, but the Kanata Inn and Suites has figured it out. If you’re traveling for a tournament, family trip, or just need a great place to stay, I couldn’t recommend this hotel more highly. We’ll absolutely be back.

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