Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsStaybridge Suites
Welcome to our hotel in Hamilton, Ontario, where you'll feel right at home in the heart of downtown Hamilton. Situated just oneblock west of
TD Coliseum and Hamilton Convention Centre, we offer unbeatable access to the city's premier concert, sporting, and convention events. All sorts of local attractions, shops, and restaurants are within walking distance of our hotel, including the FirstOntario Concert Hall and the Art Gallery of Hamilton.
Start every morning with our complimentary full buffet breakfast and enjoy our light dinner service Monday through Wednesday at no additional cost. Each of our cozy, apartment-style suites features a fully equipped kitchen, allowing you to prepare meals at your convenience. After a busy day, unwind on our large outdoor patio furnished with comfortable seating and gas BBQs available for guest use.
When you're not exploring the city, enjoy your comfortable living area, bathroom, and soft bed. For added luxury, consider our balcony or jacuzzi suites. Stay fit with full access to our 24-hour fitness center, splash in our pool, and stay productive in our business center. Our dedicated team looks forward to providing you with the best-extended stay experience in Hamilton.
Location
Staybridge Suites Hamilton - Downtown by IHG
20 Caroline Street South, Hamilton, ON
L8P 0B1, Canada
Hours
Reviews
4.3
973 reviews
5 stars
549
4 stars
273
3 stars
76
2 stars
31
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the staff for their friendliness, helpfulness, and exceptional service, particularly highlighting employees like Emy, Janice, and Tina.
Cleanliness
The hotel received positive feedback regarding the cleanliness of the rooms and common areas, with many guests noting that their accommodations were spotless.
Breakfast Quality
Guests frequently mentioned the complimentary breakfast as a highlight, appreciating the variety and quality of food offered.
Location Concerns
While the hotel is centrally located, several reviews expressed concerns about the surrounding area, citing safety issues and the presence of homeless individuals.
Room Issues
Some guests reported issues with room amenities, such as noisy HVAC units, plumbing problems, and insufficient housekeeping services on weekends.
- AGAbbey Garant4 days ago5.0My husband and I stayed here for over 2 weeks when our apartment flooded and we needed a place to stay. The staff here treat guests like family. The meals, both breakfast and dinner were a huge plus. (Dinner is Monday Tuesday wednesday) and breakfast is everyday. I enjoyed making the yogurt parfaits and the waffle maker. The pool is clean and was very relaxing. In fact, the entire building you can tell is cleaned meticulously. I've never felt more at home in a hotel. There is a convenient little area that sells snacks including chocolate bars and pops for cheap. They also have some dog and cat food. There is on-site laundry as well which we used a few times. The hotel is also pet friendly. We were able to give our cat a safe space to stay during this stressful event. The under ground parking was safe and secure. If there are no spots, across the street there is some available space for certain floors- ask the front desk for specifics because I do already forget. We only had to use this once. Overall, will recommend this place to anyone who needs a longer term hotel stay. Thank you!!!!!!
- SRSuzanne RumiJan 2, 20265.0We have stayed at Staybridge Suites in Hamilton numerous times over the holidays. The staff is always helpful and accommodating, especially Emy at the Front Desk. The breakfast and afternoon snack is always welcome, especially when the weather was bad.
- RMRyan McCulloughDec 27, 20251.0Terrible service Front desk Diana is the worst employee and so called manager I have ever experienced or had to deal with Her attitude is not what a hotel would want as a first point of contact for families that want to spend a night or weekend at this hotel I would recommend going over the rules like she said all the other employees will be doing because they didn't introduce themselves meanwhile she never once introduced herself
- JJJessiDec 26, 20255.0Needed a last minute room because of a snow storm and the staff here really saved our butts. Phenomenal service, and a shockingly nice room. Ended up being a great location given our sitaution. Easy access to main city streets and amenities, the contintental breakfast alone made it worth the stay. Cant thank the desk staff enough for their understanding and hospitality during our unexpected trip.
- TATeena Mehta AzizDec 26, 20254.0I stayed at the Staybridge Hotel in Hamilton from December 21–22 and had a very pleasant experience. Emy provided wonderful service — she was kind, friendly, and extremely helpful, making it easy for me to extend my checkout and resolve a parking issue. She truly made my stay stress-free. The only downside was that the heater in my room was quite loud when it turned on during the night. Otherwise, a great stay with excellent service.
Frequently Asked Questions About Staybridge Suites Hamilton - Downtown by IHG
Is breakfast included with my stay?
Yes, we offer a complimentary hot breakfast buffet daily, featuring items like fresh fruits, eggs, and muffins.
Are pets welcome at the hotel?
Absolutely! We welcome pets weighing up to 75 lbs. A fee of $10 CAD per night, up to a maximum of $100 CAD, applies. Please ensure pets are crated when left alone in the suite.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 12:00 PM. For early check-in or late check-out requests, please contact our front desk.
Is parking available on-site?
Yes, self-parking is available for a daily rate of $19.50 CAD.
Does the hotel have a fitness center?
Yes, our 24-hour fitness center is equipped with cardio machines and a multi-gym system to help you maintain your workout routine during your stay.
What are the check-in and check-out times at Staybridge Suites Hamilton - Downtown?
Check-in is from 3:00 PM and check-out is by 12:00 PM. For early check-in or late check-out requests, please contact the front desk.
Is breakfast included during the stay?
Yes, a complimentary hot breakfast buffet is offered daily, including items like fresh fruits, eggs, and muffins.
Does the hotel allow pets?
Yes, dogs are welcome with a fee of $10 CAD per night up to a maximum of $100 CAD. Pets must be crated when left alone in the suite. Cats are not allowed.
Is parking available at the hotel?
Self-parking is available on-site for a daily rate of $19.50 CAD, including accessible parking spots.
What fitness and recreational facilities does the hotel offer?
The hotel features a free 24-hour fitness center equipped with cardio machines, free weights, an elliptical, and a treadmill. It also has an indoor pool and a hot tub available for guests.
Are there any business facilities at the hotel?
Yes, the hotel offers a business center and 5 meeting rooms suitable for conferences and business meetings.
Does Staybridge Suites Hamilton - Downtown provide enhanced cleaning and safety protocols?
Yes, the hotel uses commercial grade disinfectants, enhanced cleaning in guest rooms and common areas, and employees are trained in cleaning and hand-washing procedures. Contactless check-in and digital guest room keys are also available.
What nearby attractions can guests visit near Staybridge Suites Hamilton?
Guests can visit the FirstOntario Concert Hall, Hamilton Convention Centre, TD Coliseum, and the Art Gallery of Hamilton, all within walking distance of the hotel.
Where can guests find nearby dining options close to the hotel?
Nearby dining options include Tim Hortons for coffee, Tomah for Middle Eastern and Persian cuisine, Burrito Bandidos for Mexican, and Sunrise Restaurant offering diner-style meals.
What nightlife and entertainment venues are near the hotel?
Guests looking for nightlife can visit SIX15 Nightclub, The Standard Lounge bar & pub, Sizzle Nightclub, and Lazy Flamingo bar, all located conveniently close to the hotel.