Holiday Inn Express Hamilton - Upper James by IHG

Reviews

• CZ

  Crystal Zymantas-Ulbl

  5 days ago
  5.0
  Recently built everything clean and maintained. Included breakfast lots of variety and their good and fresh. Room was clean and everything in working order. Hotel location is perfect close to restaurants and stores.
• AE

  Adnan Ejaz

  Nov 17, 2025
  5.0
  It is a brand new hotel. Very clean. Friendly staff. Free parking. Hot buffet breakfast 🥣 Comfortable and clean rooms and beds. Full gym is available. Laundry available. Conference rooms. Meeting rooms. Convenient location from Hamilton Airport and downtown Hamilton.
• GV

  Geoff V

  Nov 9, 2025
  5.0
  We liked our room. The beds were comfortable, and the room was clean. The front desk staff was very nice. The only disappointment was that the water pressure was very low. Also, I was surprised that the front desk said they don't take cash. Cash is legal tender and should not be refused. They made an exception they said, and did take it after all.
• BC

  Brandon Carvalho

  Oct 31, 2025
  5.0
  Was here for 2 weeks solo due to business. Hotel I thought was everything you needed for a comfortable stay. It is relatively new and the rooms are very clean/the beds are pretty comfortable. I would like to give a shout-out to the sales director Claudine. I suffer from allergies to dogs/cats. There must have been one in my room prior to me. So I was suffering pretty badly the first night/next morning. I talked to Claudine the next day and she was very understanding and set up another room for me. She also provided me with detergent and money for laundry (which is in the hotel btw). So great experience overall here!
• KK

  Kevin Brewer (Kmanbrew)

  Oct 23, 2025
  2.0
  This is a strange one, I have stayed in many hotels in many cities all over the world - this is a first. There is a trust dynamic involved in staying in a hotel, I am leaving my personal belongings in the room, including food. I need to have trust that the cleaning staff is not going to do anything to my stuff. I came back one evening to discover there were 5 finger nail cuttings left on my bed. They were not mine. They were not stuck to the bed spread (they easily jumped when I tapped the bed), they were fresh, I had slept in that bed the night before.. I called the front desk immediately, they responded as you would expect and told me they would look into it. I had to bring it up with them a couple days later - an "investigation" was being started. I never did hear what the story was, I was offered extra 2000 points, which I did not receive, and for the dollar value of ~$15-18 (for those points) - I would have offered $20 to the hotel for not having staff finger nails left on my bed. I seriously checked my room, even my food to see nothing else had been "left behind" Where are the other 5 finger nails, who trims only one hand!! Also there was mold spots on the ceiling of the shower in rm 613, the blackout blinds were pulled out of the frame ( I fixed) - this is a new hotel! I also had one cleaner just barge into my room on Sunday late afternoon, no knock just walked in. She was very apologetic, but seriously, knock first!

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