Holiday Inn Express & Suites Collingwood by IHG

Reviews

• JJ

  Joe

  Mar 31, 2026
  4.0
  BEWARE: if you have scent allergies, don't stay here. Every room is scented with some signature appley perfume on purpose. All the soaps are also heavily scented. Rooms were great. Brand new. Everythings perfectly spotless clean. The staff were very kind. The beds are super comfortable. Parking and Wi-Fi are free. The hotel itself is located in a sort of industrial area which is not ideal. But it's quiet and it's a short drive everywhere. Ubers even to Blue Mountain directly are only $10.
• JG

  Jaya Garg

  Mar 21, 2026
  5.0
  From the moment that I walked into the property, I was blown away by how friendly and happy the staff are. The entire building is being managed on an amazing level. Every detail to the staff even at the breakfast to the cleanliness of the rooms to the kindness of the housekeeping stuff. I'm just blown away. Special thanks to the front dust staff and the special beautiful lady that's in the kitchen in the morning. I will definitely be coming back here again. Highly highly recommended.
• RW

  Ryan Wilson

  Mar 15, 2026
  2.0
  The front desk staff member who checked us in was noticeably unfriendly and unwelcoming. Shortly afterward, I observed her interacting with another guest in a much more pleasant, chatty, and engaging manner. The stark contrast in how I was treated left me with the uncomfortable impression that I may have been treated differently because I am Black. This was disappointing and concerning, as all guests should be treated with the same level of courtesy and professionalism. Later during my stay, I had to contact the front desk for maintenance. The gentleman who came to assist me was very helpful, professional, and courteous, and I appreciated his prompt assistance. His service was a positive contrast to the experience I had at check-in.
• AN

  Amany Najem

  Mar 15, 2026
  1.0
  We stayed from March 13 to March 15 expecting a relaxing family getaway, but unfortunately the experience was extremely frustrating. At 12:30 AM on our first night, the air conditioning unit in our room began making an extremely loud and constant noise that woke up our children. The noise was unbearable and we had to move rooms in the middle of the night. Anyone traveling with kids knows how difficult that is. Our children were very distraught and it took hours for everyone to calm down and fall back asleep. The receptionist told us we could keep access to the original room until 11 AM since we couldn’t move all our belongings in the middle of the night. However, at 9:15 AM another receptionist named Maria called our new room demanding we immediately vacate the old room. When my husband explained what we had been told, she refused to listen and even said, “we can hear your kids are already awake so you have no reason not to evacuate the room.” When I went downstairs to speak with her, she was extremely rude and dismissive and even accused my husband of being rude. I asked to speak with the manager and was told he wasn’t there. I was given an email for the manager (Zach), but even after sending a complaint I received no response. Between the faulty room conditions, the disruption in the middle of the night, and the very poor customer service we experienced afterwards, this stay unfortunately ruined what was supposed to be a relaxing family vacation.
• JL

  James L

  Mar 10, 2026
  5.0
  Stayed here on a business trip for the first time. Check-in was super friendly and fast. My room was pristine. Clean, well appointed room looked like it had never been used before. Everything was so new and well kept. They offer breakfast at this location and it was very good. From the amount of items offered to the freshness, presentation, and friendly, attentive staff. Entire hotel was very quiet. There is a very nice business area and seating area at the front of the hotel, it is stylish and comfortable. They have a pool on site as well as a fitness room, although I did not use either of these during this particular stay. Five stars for this location as it is also close to downtown Collingwood lots of food options nearby as well. Lots of parking available right out front. I will be back again as I’m booked in for a couple more stays in this location and I look forward to it after this positive experience. I would highly recommend. Btw housekeeping staff did an outstanding job!

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