Holiday Inn Express & Suites Collingwood by IHG

Reviews

• RW

  Ryan Wilson

  3 days ago
  2.0
  The front desk staff member who checked us in was noticeably unfriendly and unwelcoming. Shortly afterward, I observed her interacting with another guest in a much more pleasant, chatty, and engaging manner. The stark contrast in how I was treated left me with the uncomfortable impression that I may have been treated differently because I am Black. This was disappointing and concerning, as all guests should be treated with the same level of courtesy and professionalism. Later during my stay, I had to contact the front desk for maintenance. The gentleman who came to assist me was very helpful, professional, and courteous, and I appreciated his prompt assistance. His service was a positive contrast to the experience I had at check-in.
• AN

  Amany Najem

  3 days ago
  1.0
  We stayed from March 13 to March 15 expecting a relaxing family getaway, but unfortunately the experience was extremely frustrating. At 12:30 AM on our first night, the air conditioning unit in our room began making an extremely loud and constant noise that woke up our children. The noise was unbearable and we had to move rooms in the middle of the night. Anyone traveling with kids knows how difficult that is. Our children were very distraught and it took hours for everyone to calm down and fall back asleep. The receptionist told us we could keep access to the original room until 11 AM since we couldn’t move all our belongings in the middle of the night. However, at 9:15 AM another receptionist named Maria called our new room demanding we immediately vacate the old room. When my husband explained what we had been told, she refused to listen and even said, “we can hear your kids are already awake so you have no reason not to evacuate the room.” When I went downstairs to speak with her, she was extremely rude and dismissive and even accused my husband of being rude. I asked to speak with the manager and was told he wasn’t there. I was given an email for the manager (Zach), but even after sending a complaint I received no response. Between the faulty room conditions, the disruption in the middle of the night, and the very poor customer service we experienced afterwards, this stay unfortunately ruined what was supposed to be a relaxing family vacation.
• JL

  James L

  Mar 10, 2026
  5.0
  Stayed here on a business trip for the first time. Check-in was super friendly and fast. My room was pristine. Clean, well appointed room looked like it had never been used before. Everything was so new and well kept. They offer breakfast at this location and it was very good. From the amount of items offered to the freshness, presentation, and friendly, attentive staff. Entire hotel was very quiet. There is a very nice business area and seating area at the front of the hotel, it is stylish and comfortable. They have a pool on site as well as a fitness room, although I did not use either of these during this particular stay. Five stars for this location as it is also close to downtown Collingwood lots of food options nearby as well. Lots of parking available right out front. I will be back again as I’m booked in for a couple more stays in this location and I look forward to it after this positive experience. I would highly recommend. Btw housekeeping staff did an outstanding job!
• SK

  Sukhpreet Kaur

  Mar 2, 2026
  1.0
  Dear Holiday Inn Management, I am writing to express my deep disappointment regarding our recent stay at your property. During my booking, I clearly informed Holiday Inn that we were coming to celebrate our first anniversary and requested that everything go smoothly. Initially, things started well. We were warmly welcomed by the lady at the front desk and were provided with a King Deluxe Room, which we really liked. The room was cozy and comfortable. However, when we went to sleep, we felt the room was too warm. We attempted to adjust the temperature to 18°C, but even after three hours, the temperature remained at 23°C. The room was not cooling properly, which made it very uncomfortable. We contacted the front desk, and a staff member named Prateek came to assist us. He tried to fix the issue, but after turning off the AC unit, it failed to power back on. After approximately 15–20 minutes of checking, around 3:30 AM, we were moved to another room — a two-queen accessible room. Unfortunately, by that time, the inconvenience and stress had already impacted our experience. We tried to settle into the new room, but due to anxiety and lack of sleep, we had to leave the hotel at 5:30 AM. We had planned to enjoy our anniversary trip to Blue Mountain, but instead, we left early in the morning without being able to enjoy anything. Our entire anniversary celebration was ruined due to this experience. We are extremely disappointed, as this was meant to be a special and memorable occasion. I hope you understand the impact this had on us and will take appropriate steps to address the situation. I would appreciate a response regarding how this matter will be resolved.
• MB

  Maple Bus

  Feb 25, 2026
  5.0
  As Maple Bus Charter Service, we coordinated multiple drop-offs and pickups for a visiting group that stayed here for four nights. The hotel was well organized, staff were professional, and access for our shuttle bus was smooth and convenient. Its location makes it ideal for groups visiting Collingwood and Blue Mountain. We appreciate how easy it was to manage transportation logistics throughout the stay. We look forward to returning with future groups. — Maple Bus Charter Service

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