Candlewood Suites Collingwood by IHG

Reviews

• CS

  Corrine Simko

  Mar 3, 2026
  5.0
  Love this place all the amenities to make yourself at home
• XN

  Xuandieu Nguyen

  Feb 24, 2026
  5.0
  Very good hotel. The front desk staff were all so nice and kind. The coffee machine in lobby was a big plus. No breakfast but there is a full kitchen to make simple breakfasts. The room was very nice and clean. Beds and beddings were conducive to a good night’s sleep. Will definitely stay again if we are in the area. About 20 min drive to Blue Mountain Village. Great location if needing to be by hospital as in our in case.
• TG

  T G

  Feb 5, 2026
  5.0
  Quick and easy check in. Incredibly clean lobby and blown away at the room cleanliness as well. Everything was in its place, and well stocked kitchen if you need to use it. Bed was comfortable. Tv had good local channels and streaming available from your device. Will stay again if I’m in the area
• EW

  Ed Walzak

  Jan 9, 2026
  5.0
  I had a pet-friendly room over the Christmas holiday so I could bring my dog to town without bringing her to a hectic dinner. During dinner the freezing rain storm hit (12/28) and we were stranded out up 119, totally unable to even out of the driveway let alone drive back down to town because of the ice. I called the hotel and the night manager Ryan agreed to take our dog Ginger out at night and again at the end of his shift, ensuring she got out for a pee and had some food and water. It was incredibly helpful and above and beyond and Ginger was a happy girl when we returned in the morning. Thank you for taking care of our pup so she wasn’t stranded in a crate while we were stranded by frozen roads. (Photo isn’t from the hotel, but here’s the dog photo tax since I talked about her!)
• KJ

  katarina j

  Jan 6, 2026
  1.0
  Stayed here a few times, no issues. Very last time we stayed we were given a room that we did not reserve (reserved a 1 king suite, was given a 1 king suite accessible). We asked for our regular reservation and were given only the option of another room (queen suite). We took the option and figured out it was also a “dog friendly” room, something that was not mentioned (had an individual with allergies). When leaving on the last day - employee asked how our stay was that weekend. Normally, I would say great but this time I mentioned it was not good. It does seem that employees might need more training on what to do when a guest says it wasn’t great. I received a “oh, no. Sorry about that”. Which doesn’t really give any chance for feedback on maybe - WHY the stay was not good. Wrote an email s complaining about the stay and how it was not the original reservation we booked. I got an email back saying they would give us points which equaled to about 50 dollars. I wrote an email back and no response since then. Hope guests are mindful when booking - as apparently you will be given a room that you did not book and there is no choice. Mind you - if there was no parking available to me that was convenient - I could NOT park in the accessible parking. But, if the hotel deems something a convenient decision to them - it’s okay. Also, have a video of the lovely sound our AC system made all weekend (LOUD and conveniently right by our bed).

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