Candlewood Suites Collingwood by IHG

Reviews

• LM

  Luke M

  Nov 9, 2025
  5.0
  Very nice hotel and amazing room with a little kitchen. I highly recommend it.
• MM

  Mala

  Nov 6, 2025
  1.0
  My stay at this property was extremely disappointing, and I chose to check out early due to the overall experience and treatment I received. The service issues began immediately and continued throughout my stay: • After asking the price of a chocolate bar, I received a call to my room from Denver, questioning whether I had taken it. I was asked four or five times if I was “sure” I hadn’t taken it. This interaction came across as accusatory and inappropriate. • The TV in my room repeatedly froze and cut out. • The website advertises an on-site gym, but there isn’t one. A staff member named Angela arranged access to a nearby facility, and she was the only person who consistently treated me with professionalism and courtesy. She stood out significantly, and it was also noticeable that she was the only staff member of color I encountered. • A plumbing issue went unanswered by the front desk in the morning, and although I left a note for housekeeping, the room was not cleaned later that day. Kitchen towels were removed and not replaced. • When I asked about housekeeping, Katie informed me that checking-in guests were the priority. This made it clear that guests already staying at the hotel were not treated as equally important, despite multiple nights already booked. • When I requested a manager, the front desk agent (Katie) stated that I had “ambushed” her and had been yelling, which did not reflect what happened. I approached when it was my turn and spoke calmly. I asked for a manger and the manager (Alex Macdonald) then came out and raised his voice at me in the lobby rather than addressing the matter professionally or privately. I had to request that he lower his voice. Even after calmly outlining the situation, my concerns were dismissed. Housekeeping issues continued afterward — the cupboard was left open, the bed was not properly made, and there were still no kitchen towels. Across several interactions, the tone from staff was dismissive and at times accusatory. There were moments where I felt singled out and treated differently, which was both uncomfortable and disappointing. No guest should leave a hotel feeling unwelcome or questioned for simply raising concerns. I later received a written response from the General Manager (Sharif Khair) denying any wrongdoing and advising me to take my business elsewhere, instead of addressing the issues I had raised. That response confirmed my impression that guest concerns here are not taken seriously. I attempted to resolve this directly with management, but the experience fell far below basic service expectations. I left disappointed and will not be returning. I hope management reviews this feedback seriously to ensure future guests receive the level of respect and professionalism expected from an IHG property.
• MH

  McWilliam History-Project

  Oct 28, 2025
  5.0
  Well designed rooms very clean, very comfortable. Room has nearly everything you would need. Windows are a little thin, lots of traffic noise if your room faces the road.
• KW

  king wickens

  Oct 10, 2025
  5.0
  It's a modern, pet-friendly, recently-built hotel. It is nice and clean and the rooms have all the basics for a comfortable stay at its price range. I am a repeated customer. When you book a dog friendly room, make sure you call them to ensure one of the dog friendly rooms has really been registered. One time it wasn't, but they recognized it was a system error and found a room for us anyway (as they should). It will continue to be our go-to hotel in Collingwood for as long as they maintain their services and standards.
• DP

  David Pawson

  Oct 10, 2025
  4.0
  A newer hotel offering suites located a couple of blocks from the waterfront in Collingwood. The bed was very comfortable, but the room, though very clean was rather spartan in amenities. The suite looks more like a larger one bedroom apartment, with a large kitchen area, a comfortable seating area and a good sized bedroom. But the cupboards were generally bare as were the bookcases and shelves. The staff were very friendly, parking was very good. Three are no provisions for a breakfast, a little disappointing for a suite that cost over $300 per night.

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