Holiday Inn Burlington Conference Centre by IHG

Reviews

• PL

  Peter Lukacs

  Jan 4, 2026
  5.0
  I had an excellent stay at the Holiday Inn in Burlington and felt it truly deserved a detailed five-star review. From the moment I arrived, the experience was smooth and welcoming. The front desk staff were friendly, professional, and efficient, making the check-in process quick and hassle-free while clearly explaining everything I needed to know. The hotel itself is very well maintained. The lobby and common areas were clean, modern, and inviting, creating a comfortable first impression. My room was spotless, well organized, and very comfortable. The bed was cozy, the linens were fresh, and the room was quiet, making it easy to relax and get a good night’s sleep. It’s clear that cleanliness and attention to detail are taken seriously here. The amenities added real value to the stay. Everything was easy to access and well maintained, and the overall atmosphere of the hotel was calm and peaceful. Housekeeping did a great job throughout the stay, keeping everything in excellent condition. What really stood out was the customer service. The staff were approachable, attentive, and genuinely helpful without being intrusive. Any questions or requests were handled quickly and professionally, which made the entire experience feel seamless and stress-free. Overall, this Holiday Inn in Burlington exceeded my expectations. Excellent service, clean and comfortable rooms, and a well-managed property. Whether traveling for business or leisure, this is a great place to stay. I would definitely return and highly recommend this hotel to anyone visiting Burlington.
• PZ

  Pawel Zielinski

  Dec 29, 2025
  5.0
  We stayed at this hotel after making a last-minute reservation when road conditions became too bad to continue our trip. We decided to wait until the freezing rain stopped, and it turned out to be a great decision. This is a very nice place with exceptionally friendly staff. Our room was clean, quiet, and comfortable. We particularly enjoyed the pool, which was surprisingly large, and the gym, which was very spacious and well equipped. Overall, it was a very good experience, and we would definitely stay here again.
• AP

  A Parikh

  Dec 8, 2025
  5.0
  We have used conference hall for a baby shower event. Amazing service, excellent location near to major highway (QEW). Hall aesthetics was very welcoming and staff was very courteous. I would definitely come back here for any event as they have 4 different halls of various sizes. We have used outside catering for food and it was allowed. Hotel serves the plates and utensils as well.
• SV

  Small Virk

  Dec 7, 2025
  1.0
  The hotel bartender(Old Lady) who worked at the Home Depot Christmas party was extremely unprofessional. Please hire someone who treats everyone equally rather than showing discriminatory behaviour. Do your job properly, or step aside if you can’t.
• JJ

  J & J Pet Care Ltd. / All About Grooming (Jay and Jenny)

  Nov 17, 2025
  2.0
  We stayed here as we were attending a fish / aquarium convention. Its a nice hotel just has some bad let downs. On Friday evening after we checked in we ordered food. We did want a pizza and were told there were no pizzas available all weekend. Like why not??? You have them on the menu. what dont you have a pizza cooked that works on weekends?? I had club sandwich was I was less than impressed with. When you put tomatoes in a sandwich, you never put the end slices in. Thats the top and the bottom. Well someone did, what you didnt want to cut another tomato to make the sandwich properly, were you that lazy??? We went to breakfast on the Saturday morning. While eating the staff member came over asking if we had vouchers. We said no and were then informed the cost would be 20 bucks each. We were not the only people hit with this. No mention at check in, no member of staff at their little desk to tell you this. Not until after you eat or drink something do they hit you with it. Even then the hot food was not overly hot, more warm and not worth 20 bucks per person! They will try to throw back they are a full service and not express where breakfast maybe included. Well I have stayed in many holiday Inns, both full and express. The last full I stayed in breakfast was included and I will say, it was better! I asked the front desk what was being served for our convention meal and told them I had allergies, which is why I was asking. You would think they would have mentioned this to the kitchen staff! Low and behold when it came to the banquet, they put onions as garnish all over the shrimp salad and green onions on the mash potato. Who puts onions as garnish on mash potato?? You garnish with parsley, not onions. So another 2 dishes I could not enjoy. I was not the only person with allergies so the hotel failed in this and not considering people with allergies. They also made a cake for our convention party, it was so dense most people did not eat it. It was a powder mix where someone could not read or understand how to make a sponge cake. It tasted awful and I didnt eat it. I feel more sorry for the host of our convention as they put a lot of hard work into making the convention special and the hotel failed to deliver. While eating our meal they did have a temporary bar for our use. At a cost though, and extra 52 cents on a bottle of beer to save me walking 90 seconds to the main bar. The beer was already costing 8.48 for a bottle of Heineken, they made it $9 even. Very over priced. The room was nice and spacious, considering we paid over $250 for both a Friday and Saturday night, you would think the breakfast would be included at these prices. Considering we have stayed in other Holiday Inns for less and the breakfast was inclusive even during a weekday. This hotel fails to deliver a great service. Next time there is a convention here, I will not stay in this hotel. We only live an hour away, I would rather not drink and drive saving the cost. This for me was a let down and I am very disappointed with the hotel. The only reason they are getting 2 stars instead of 1 is the room was nice, clean and spacious.

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