Business Details
About
HotelHilton
Newly renovated January 22017, Hilton Garden Inn Toronto/ Burlington is ideally located off the QEW Highway. We offer convenient access to both Niagara Falls and Toronto, Ontario, which are a short drive away. McMaster University, DeGroote School of Business is less than three kilometers away, and we are only a half-hour from the Toronto Pearson International Airport. We are located one block from the Cineplex Entertainment complex featuring a movie theatre, multiple stores, outlets and restaurants. Burlington's lakefront, situated on Lake Ontario, is only minutes from our property. Our hotel is a kilometer from the Burlington Convention Center, 10 kilometers from the lakefront area of downtown and Spencer Smith Park and eight kilometers from Glen Abbey Golf Course, home to the Canadian Open. It’s a short drive to the Niagara Escarpment from our hotel, and only 1.5 kilometers from Bronte Creek Provincial Park. Take the Go Train, 1 kilometer from the hotel, to nearby Toronto or the Niagara Wineries.
Included in our guest rooms is complimentary internet access, local calls and newspapers. Other amenities include a spacious workspace with Herman Miller ergonomic chair, Keurig coffee brewer, microwave, mini-refrigerator, hair dryer and iron/ironing board. Our rooms offer a variety of one King and two Queen beds, whirlpool suites and one bedroom suites.
Location
Hours
Reviews
4.2
792 reviews
5 stars
389
4 stars
266
3 stars
74
2 stars
24
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the friendly and attentive staff, particularly highlighting individuals like Ero and Melanie for their exceptional service.
Cleanliness
Overall, guests found the rooms and common areas to be clean, although some noted issues with outdated facilities and maintenance.
Noise Issues
Several reviews mentioned noise disturbances from the nearby freeway, affecting sleep quality for some guests.
Dining Experience
While some guests enjoyed the food and breakfast options, others criticized the quality and lack of complimentary breakfast.
Customer Service Concerns
A number of reviews pointed out rude or unhelpful behavior from front desk staff, impacting the overall guest experience.
- BMBashir MaizaneJan 2, 20265.0Very beautiful place with wonderful staffs running around the clock to make you feel at home
- NKnicholas keoughJan 1, 20262.0The hotel is very dated and tired looking. It is in bad need of a renovation to bring it up to par with other Hilton Garden Inn hotels. The beds sag when you sit or lay on them. Wallpaper is peeling in some spots. The hotel is clean but needs updating. We checked out after one night when we were supposed to stay 5 nights because the breakfast is closed from December 31st to January 10th and that we had to go to the hotel next door for breakfast. We were not informed of this prior to arriving and checking-in. Guests should have been informed prior to arriving at the hotel.
- ALAdam LiDec 26, 20253.0The rooms were clean and the pool/hot tub was nice. My one complaint is the lack of water in the room. After waiting 5 minutes and having the shower set to the highest setting, the water never reached anywhere near hot. Luke warm at best.
- DBDiane BennettDec 21, 20251.0I left an item in the room, I realized after I grabbed coffee close by the hotel approximately 11:30. I called to say that I left the item, instead of getting the attention of the housing department ASAP I was asked to leave a message only to get a call back 11:58 to say they have disposed of the item. Even after I explained that I would like someone to go and get this taken care off because time was of the essence. They didn’t care. I would never go to this location or advise anyone else to go. The pool was also filled with chlorine we couldn’t swim in it for any length of time. Your eyes would burn like pepper. We asked for champagne glasses we received wine glasses. The staff wasn’t friendly Not a very good experience.
- MMMatthew MusallamDec 19, 20252.0The rooms are outdated. If you get on the freeway side, you are going to be awake all night listening to all the trucks drive by. The hot tub broke while I was staying here and when it wasn’t broken it was not hot. Service is good however. The internet is only 30mbps for premium or 10mbps for standard which is very slow for garden inn. Unable to do much gaming or streaming with it this low.
Frequently Asked Questions About Hilton Garden Inn Toronto/Burlington
What are the check-in and check-out times at Hilton Garden Inn Toronto/Burlington?
Check-in is at 3:00 PM and check-out is at 12:00 PM at Hilton Garden Inn Toronto/Burlington.
Does the hotel provide free Wi-Fi to guests?
Yes, Hilton Garden Inn Toronto/Burlington offers free Wi-Fi in public areas and provides public internet terminals.
Is Hilton Garden Inn Toronto/Burlington accessible for guests with mobility challenges?
Yes, the hotel is mobility accessible and features accessible parking and elevators.
Are pets allowed at Hilton Garden Inn Toronto/Burlington?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the hotel?
Hilton Garden Inn Toronto/Burlington has one restaurant and a bar, and it offers breakfast as well as vegan and vegetarian meal options.
Is parking available at the hotel?
Yes, the hotel offers free self-parking for guests.
What fitness and wellness amenities does Hilton Garden Inn Toronto/Burlington offer?
The hotel has a fitness center available for free and features an indoor pool and a hot tub.
Are there any eco-friendly practices implemented at the hotel?
Yes, the hotel has eco-certifications like ISO14001 and Green Key, uses compostable food containers and cutlery, eco-friendly toiletries, energy conservation programs, and water-saving fixtures.
What nearby attractions can guests visit when staying at Hilton Garden Inn Toronto/Burlington?
Guests can visit the Cineplex Entertainment complex one block away, Burlington’s lakefront on Lake Ontario minutes away, Spencer Smith Park, Glen Abbey Golf Course, Niagara Escarpment, and Bronte Creek Provincial Park.
Are there convenient transportation options near Hilton Garden Inn Toronto/Burlington?
Yes, the Go Train station is 1 kilometer from the hotel, providing easy access to Toronto and the Niagara Wineries. The hotel also offers a local shuttle service.