Close to the highway and several businesses, our hotel is 10 kilometers from Burlington's Waterfront Trail and downtown shops and eateries. The Royal Botanical Gardens and downtown Hamilton are within 20 kilometers. We offer an indoor heated pool, fitness center, Speakeasy Lounge and 1,200 sq. ft. of event space for small meetings and functions.
Many guests praised the hotel for its cleanliness, though some reported issues with room cleanliness and maintenance.
Staff Service
The staff received numerous compliments for their friendliness and helpfulness, particularly mentioning individuals like Alexa and Maria.
Breakfast Quality
While many enjoyed the breakfast options, some guests found the selection limited and not fresh, with specific complaints about the quality.
Room Comfort
Guests generally found the rooms to be spacious and comfortable, although there were some complaints about noise and cleanliness.
Management Issues
Several reviews highlighted problems with management, particularly regarding customer service and handling of complaints.
LC
Logic connoisseur
Nov 7, 2025
3.0
Everything about the hotel was to a good standard except how I was told my room charge would be billed to the same payment method I selected when I booked it online, just to end up having everything charged to the credit card I put in for the security deposit at the front desk. Would have been a disaster for me if I was staying for say a month like I sometimes do at other hotels.
MM
mlopat
Nov 4, 2025
5.0
Surprisingly great hotel. Excellent value. Swimming pool, sport simulator, good free breakfast. Rooms were super clean. Friendly front staff. Free parking.
DV
Dillon V
Nov 3, 2025
1.0
Just completely horrible experience. My partner and I got thrown a $800 fine for a cracked television that we DID NOT crack. I check the room before and after my visits and there was no crack on our way out. Do yourself a favour and don’t book into this hotel.
SR
Scott Rushton
Oct 5, 2025
3.0
Nice hotel, good breakfast options, pool is decent.
Rooms are supposed to.be cleaned every other day, I only had 1 room cleaning even after repeat calls to front desk. Might want to sort out your cleaners and their cleaning schedule
PS
Paul Schaafsma
Aug 25, 2025
5.0
Stayed here on our way through. Stayed in a suite which was larger than expected but a pleasant surprise. It gave our son room to play comfortably without being underfoot. Beds were soft and comfortable. It is located close to plenty of restaurants and shopping. Staff were great to interact with and professional. Plenty of free parking. Guest laundry and hallways kept clean. Overall the hotel is clean. Only an hour away in traffic from the Niagara Outlet Mall.