About
Hotel
Located in Brantford,ON, the Best Western Brantford Hotel and Conference Centre is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Brantford Hotel and Conference Centre
19 Holiday Dr, Brantford, ON
N3R 7J4, Canada
Hours
Reviews
4.0
1,831 reviews
5 stars
820
4 stars
595
3 stars
190
2 stars
77
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with guests feeling ignored or disrespected by staff, particularly during check-in and issue resolution.
Room Conditions
Many guests reported outdated and poorly maintained rooms, including issues with cleanliness, uncomfortable beds, and unpleasant odors.
Breakfast Quality
The breakfast offerings received consistent criticism for being bland, poorly prepared, and lacking variety, with some guests advising to skip it altogether.
Event Management
Several reviews expressed disappointment with the handling of events, citing disorganization, cold food, and unprofessional staff behavior during weddings and gatherings.
Cleanliness Improvements
A few guests noted recent improvements in cleanliness, indicating some positive changes in housekeeping standards.
- MRMichelle Rae3 days ago1.0We thought most of the staff was nice, there were a couple maids that were rude. However we could not use the gym or the pool because of the smell. It was awful. Also if you are going to have refugees staying your hotel you should teach them how to treat people. It was scary the way they treated me when I was by myself.
- DADonna AdamsNov 17, 20255.0I returned to this hotel after a few hiccups on my first visit. I'd been assured that if I gave them a second chance, they would take better care of me. I took them up on it and was 100% satisfied. My room on the second visit was extremely clean, smelled fresh and had good air flow (I didn't have that the first time) It was also very quiet, which is a plus. The service and food choices for the breakfast buffet were excellent. If you're lucky enough to have Leticia as your server, have a chat with her. She is a gem. Front desk staff are also fantastic. Nice little fitness center on first floor, laundry, and a massive indoor pool. I would not hesitate to return to this hotel. 10 stars plus.
- JDjennifer DOct 29, 20251.0***EDIT*** maybe you should call me Joanne!? That never happened at check out? Remember you had Melinda & Tessa try to say you weren't in, then you were in a meeting and then on a call. We WANTED it straightened out previously to leaving but none of that happened. I've never experienced such poor customer service from a management team. Eric from guest services told me he would read my email & respond or call me back and NEVER HAS? I have No idea about any compensation. I assure you we were waiting for you to come and you did NOT also get your story straight before you respond to a review.. none of it makes sense. We've enjoyed our titanium status & been treated fabulous for the week down the road at the Marriott This hotel needs a management refurbish. Save yourself the headache and book at one of the many great other options in brantford. We didn't get any sleep at all. The room we were given 110 had a bed that has a large sunken crevasse it went lengthways, how gross was it when we pulled back the sheets in the morning and they'd actually tried hiding it by stuffing bed sheets in it!? What the heck!? The bed itself was VERY uncomfortable but the crevasse killed my husbands body. The room itself was old and gross. The wallpaper was bubbled and looked really gross, the patio door locked by only a bar on ground level the desk was so old and water damaged.. the couch.. well I won't even go there. Worse yet, the GM doesn't give a hoot. She was on sight and couldn't be bothered to come to our room when we called to show her. Couldn't be bothered to call us or email or anything after check out. Their "guest services manager returned my call and Throughout our conversation, he was patronizing and dismissive, repeatedly minimizing my concerns. He further remarked that another guest had occupied the same room the following night and “had a great sleep,” which I found unprofessional, irrelevant, and insulting, particularly given the documented condition of the bed. His additional statement that this was acceptable because it was a “budget room” was equally inappropriate and inconsistent with Best Western’s brand standards and commitment to guest satisfaction. We've stayed in many BW worldwide and never had such an unpleasant experience. The breakfast.. just don't bother! Save your time and money!
- TLTiffanie LadouceurOct 27, 20251.0I start off with breakfast in morning is just horrible is carton eggs tasteless.. I went to go for the buffet the next night and they were severing burnt food from the stuff they cooked a day or two before.. we go to go in hot tub not hot,and jets were not working and the restaurant and bar closed at 830 was totally disappointed for the money we paid.. I will not return.. wreck a totally girls weekend my one girlfriend left early because of it.. totally disappointed 😞
- STSophia TaylorOct 26, 20255.0Idk whats going on been there many times but the past week or 2 has gotten a lot cleaner there 😅 good job guys idk if they hired a new cleaner or what bit they deserve a promotion
Frequently Asked Questions About Best Western Brantford Hotel and Conference Centre
Where is the Best Western Brantford Hotel and Conference Centre located?
The Best Western Brantford Hotel and Conference Centre is located at 19 Holiday Dr, Brantford, ON, N3R 7J4, Canada.
Does the Best Western Brantford Hotel and Conference Centre offer free Wi-Fi to guests?
Yes, the hotel provides free internet access for guests in their rooms and business center.
What are the operating hours of the Best Western Brantford Hotel and Conference Centre?
The hotel is open 24 hours a day, seven days a week.
Is there a restaurant available at the Best Western Brantford Hotel and Conference Centre?
Yes, the hotel has an on-site restaurant for guests.
What is the featured promotion currently offered by the Best Western Brantford Hotel and Conference Centre?
Guests who stay 2 nights receive a $50 Best Western Gift Card.
How can I contact the Best Western Brantford Hotel and Conference Centre by phone or fax?
You can reach the hotel by phone at +1 519-753-8651 or by fax at +1 519-753-2619.
Are there dining options near the Best Western Brantford Hotel and Conference Centre?
Yes, Kirby's Bar and Buffet is a nearby buffet restaurant, and Myra's Bar & Grill offers a restaurant and pub experience close to the hotel.
What nearby restaurants can I visit before or after staying at the Best Western Brantford Hotel and Conference Centre?
Guests can enjoy meals at nearby places such as Kirby's Bar and Buffet and Myra's Bar & Grill, both offering casual dining experiences.
Is the Best Western Brantford Hotel and Conference Centre part of a larger hotel brand?
Yes, it is part of the Best Western brand, known for its commitment to cleanliness and customer service.
What amenities ensure a comfortable stay at the Best Western Brantford Hotel and Conference Centre?
The hotel offers free Wi-Fi, cleanliness and value priority, a business center, 24/7 service, and an on-site restaurant to ensure a restful and productive stay.