Best Western Brantford Hotel and Conference Centre

Reviews

• CC

  CaledonGirl

  Apr 3, 2026
  4.0
  My husband stayed here for four weeks well completing a renovation job in the area. The location was perfect being right beside Home Depot and not far from Rona. It's right off the highway which is also handy. His rooms were acceptable, he enjoyed the breakfast each day and seeing the lovely BW ladies who were always so friendly! The gym was ok and he enjoyed the pool and hot tub after a long day of work. The hotel is a bit dated and could use some upgrades but overall it was a decent place to stay!
• KL

  Katherine Light

  Mar 22, 2026
  4.0
  Location is great; Central to most of Brantford, easily accessible from the 403, lots of dining and shopping options nearby. Pool is huge and warm, hot tub is great, the buffet breakfast is hot and well-stocked. My only complaint is that we booked a honeymoon suite and were placed in the middle of a hallway with a group booking for a U9 hockey team. Nothing says romance like little boys playing a game of hallway hockey directly outside your door for 3 hours straight. (Incidentally, the sound-proofing is also lacking, we could hear every word they said.) Other than that, great place to stay. They did have a quiet section, so perhaps request to stay in that section if you are hoping for a peaceful stay.
• MB

  Michael Butler

  Mar 20, 2026
  1.0
  *** Response to Sanesh's response to review >>> Sanesh was not present at check-in. Had we known the East wing rooms do not have working fireplaces, we would have raised a stink then and there at the front desk. Why would we return to a Fawlty Towers type hotel when they are blatantly covering up for management's poor maintenance standards. Why would we ask how to turn on the fireplace if we were told the equipment was broken at check-in? Fool me once, shame on you. Fool me twice, shame on me. We don't need your pity and won't be staying again. <<< *** At check-in Varsha ran my credit card three separate times claiming there was a problem. I just wanted to relax in our room and complied expecting the issue would be resolved that night. Our room was in the East wing, which was an L shaped walk from reception to the room near the pool. We learned that our fireplace was not functional when we tried to turn it on, and Joanne Brooks, General Manager must be fully aware by now that the rooms in the East wing have non‑functioning fireplaces and the rooms are in poor, worn, dirty condition. The fireplaces continue to be listed as an amenity on their website in the East wing, which is misleading to customers and was not indicated at time of booking which is what was claimed we were told at reception. We doubt this is the first complaint, and it appears the fireplace photo for these rooms are actually from the Gretzky wing. We were provided an adjusted the rate and bonus points for the non‑functioning fireplace. The accounting team did not address the triple charge on my credit card, which I only discovered after I returned home on Sunday. I expected this was resolved on the day we departed. This reduced my available credit and caused both inconvenience and embarrassment when my card was declined at another point of sale, forcing me to use a different card. This card has a deliberately low limit, so their error had a direct and avoidable impact on me that should have been resolved on the day of check-in. Besides the one on the door, we did not see one NO SMOKING sign in the room next to the detectors as is the norm in other hotels in Canada. This would contribute to the evidence of smoking of cigarettes and marijuana observed from the hallways at various times of day. There are only heat detectors wired to the alarm system. The battery operated smoke/CO detectors can easily be pulled from the wall allowing smoking to go undetected. This is a loophole in Ontario law according to the Brantford Fire Department. We have stayed in the past at the other three major chains in Brantford, and all of these hotels are much newer and cleaner. We have never complained about these hotels as their standards appear higher despite being a budget offering. I can say at least the bathroom is clean though the door makes it hard to get in and out of the room. The pool area had a Grade B rating for the spa earlier that week when inspected by the Grand Erie health department. Everyone raves about the Gretzky wing, and there is no way we would ever stay in the East wing again unless it is fully renovated. The rooms in the East wing are dated and dirty, worn couch and wing chair. I could only plug in to one outlet in the table lamp on the desk as the other lamps in the room did not have outlets. How do you charge more than one cell phone? I was worried about what my wife would say, and she was not very happy with the whole situation and frankly regrets ever choosing Best Western Brantford, and blames me for this poor choice. As compensation for the triple charge, we were offered a discounted rate but Sanesh never disclosed what that discount would be. We won't make the mistake of paying good money only to be disappointed again. The silver lining is that breakfast at Myra's was adequate, and on par with the other hotel chains. I feel bad for not tipping the staff, they were very polite and responsive. Understandably, we were unhappy with the stay.
• LS

  Laura Smith

  Mar 20, 2026
  5.0
  My partner and I, with 2 children booked this hotel last minute after a terrible couple of hours at another local hotel. Kathleen was the employee we spoke to when we called, she was very friendly and helpful! She was the reason we decided to switch hotels. We had a small issue with the TV, but within 10 minutes, an employee was here to help. The rooms might be a little outdated, but the hotel was clean, and quiet, and every employee we encountered was very helpful and friendly. We would definitely stay here again.
• WB

  Westley Brouillette

  Mar 19, 2026
  1.0
  There was fecal mater in the kiddy pool and they didn't even care took over 30mins for them to do any thing after being notified

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