Best Western Airport

Reviews

• AS

  Alishia Smith

  Nov 9, 2025
  2.0
  didn't get deposit back and they lied three times about it. clean non smoking rooms, very nice, but as for the deposit and contacting, very poor.
• CL

  Caleb Latendresse

  Nov 7, 2025
  1.0
  My service was extremely bad, over the phone they said my deposit was $50 but when I arrived to the actual location they expected $100 deposit from me, when I got to the room there were bugs and the bed was not neatly made there were broken doors and it is not good for kids or your own well-being. There are too mini drugs and homeless in the area, they walk through the property and they don't do anything about it. Room service would skip me every single day, I have spent hundreds and thousands of dollars with them. And I can only count on my hands how many times they actually cleaned my room. I have had to change rooms due to roaches more than once. And they acted like it was a normal occurrence. There is a receptionist that is extremely rude and unprofessional and I felt extremely uncomfortable with her. Rooms are cheap and there's a reason they are.
• MM

  marshallj_91

  Nov 4, 2025
  2.0
  The representative that checked me in was very rude when I first walked through the door he was like if you don't have a reservation you can not stay here instead of welcoming me and asking me nicely do I have a reservation. But no he was rude right off the bat luckily for him I've already had the room booked and could not get it quick refund or else I would have just left otherwise the rooms are nice and clean the one I am haven't seen any roaches. You will need a deposit on your card you can not pay cash here. There is also a subway here
• LP

  Lauren Parker

  Oct 26, 2025
  1.0
  EDIT! EDIT! EDIT! I am not fake, my review is real. I have recordings, screenshots, charges, and anything else you would for me to post. My behavior over the concern of where I would put my family for the night was justified, you were the one's that name called and treated a human being wrong and youknow it.. Booked a room, not going into details about why we weren't able to check in because they will just berate me again. They took our money, denied us a room, and told us there was nothing they could do and in no way would we get our money back in a decent amount of time. So I called customer service and we read through all the policies for Best Western and then for the specific location and there is nothing saying they can take money even if they don't give you a room. This happened almost a month ago and I still have no money received back. I have been yelled at, hung up on, and talking with customer service this location yelled at the person trying to assist me. I have no clue about the quality of this location or if you should stay here, but what I do know is they have rude people working the front desk, talking to people at a table behind the desk (not even looking up at the counter). I drove 2 hours to go to the zoo, I have a newborn, and with prices these days, sadly we had to return home because we couldn't afford another place to stay. They put my child, my partner, and myself out with no help or even a "I'm sorry miss, there is nothing we can do but there are plenty of other hotels you can go to." NO! Instead they said I was a liar and told me to leave. What did I lie about? I called 7 times (I have recipets) they answered on the 8th try, I was told with how I was paying you could work with me (even your customer service, guide lines, etc. Said you could work with my reservation), berated me for not having more money at the time ( sorry that I won't front money like that), and told me to leave because I was lying. I am an adult, I am 25, yes young but I am an adult with 2 children, I am married, I have a respected career and business, and you treated me like i was trying to rob the place. Check yourself before you treat someone else like you did!
• AM

  amanda Moore

  Oct 25, 2025
  1.0
  We was in town for our sons funeral due to him getting murdered. We was in town for 3 nights and the moment we checked in and went into the room our fridge was not working and we notified the not so friendly staff and they switched it out with a different one that work, I informed the workers that I had medication that needed to stay cold in the fridge and that medicine cost me $6000. So they brought in another in and it didn’t work and we told them again and they said there was nothing else they could do. I asked to switch rooms and they said I couldn’t. So I had to throw away my medicine. We also had lizards in our room, no working fridge and the internet didnt work. It was a horrible stay unfortunately.

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