Best Western NSU Inn

Reviews

• JJ

  Joshua

  1 day ago
  2.0
  Insultingly bad breakfast. This kind of junk food is why we have a healthy and obesity epidemic.
• AB

  Angela Barcenilla

  Nov 15, 2025
  2.0
  Two stars: One star for the room at least being clean (but not amazing) and one star because the staff were nice and friendly. I would only stay here again if there were no other options. The first room we got, the air conditioning did not work. When I went downstairs to talk to the person at the front desk he was quick to switch us to a new room (close so we didn't have to move our stuff across the hotel - which was really nice!). The second room the AC worked at first, but then continued shutting off because it kept registering the room at 45 degrees (which it wasn't even close, more like 80 degrees), resetting to a warmer temperature and made for a rough uncomfortable night of sleeping. Like picture camping in a tent when the temp is 85 degrees feeling. The room itself, was clean but because of the maintenance of the furniture & fixtures, it didn't feel clean when we first entered. It was that questionable - ugh we're committed because we paid already feeling. It certainly wasn't the crisp comfortable clean. There was construction goo on the bathtub, light fixtures that moved & were dusty, lights that didn't turn on (in both of the rooms we were in). Just not the standard of clean that I look for in a hotel room. The room was also very loud, you heard all the sounds especially the traffic outside at night. There was no ice maker on the 3rd floor, I went down to the 2nd and it wasn't working, so finally found a working ice maker on the 1st floor... not ideal. Elevator is creaky feeling like it needs maintenance and very slow. The breakfast was abysmal - apples questionable, no bananas, so we only had bagels with cream cheese & coffee. Also, last thing to know if you stay here... the parking lot access to the front of the hotel is a bit strange. There's not actually any direct access from the street to this hotel. Staff was friendly and accommodating when we had to switch rooms. Said bye to us when we were leaving.
• MP

  Mj Pennington

  Nov 6, 2025
  1.0
  Do we stay here. There were dead spiders in our bed I felt stuff crawling on me. It wasn't bed bugs cause I checked before we got comfortable. I don't believe that room was ever cleaned the only reason we stayed is we had no where else to stay. There was more wrong like the water being cold and strong smell of weed like someone smoked it inside the hotel and When I was telling the guy at the front desk he wrote about the dead spiders in my bed and was belittling me as if I didn't know it was legal to smoke weed and shit outside which the weed smell I smelled in the area going outside yeah I believe that was smoked outside but the strong smell near the front desk as of it was coming from one of the rooms and there was still some lingering. Talking to him was a waste of time should have called main office. Will not be staying at this location and possibly any other best western again. Picture is the dead spider I found while looking for my spouses socks.
• CC

  Carlos Chacon

  Oct 23, 2025
  5.0
  Muy bueno está
• CV

  charles volner

  Sep 5, 2025
  5.0
  Excellent Facility. Outstanding Service. Great Breakfast! Clean Rooms. Excellent STAFF.

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