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SureStay Plus by Best Western Poteau

4.0
(446 reviews)

Business Details

3111 N Broadway St, Poteau, OK
74953, United States
(918) 647-4001
http://bestwestern.com

About

HotelSureStay
At the SureStay Plus by Best Western Poteau in Poteau, OK, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.

Location

SureStay Plus by Best Western Poteau
3111 N Broadway St, Poteau, OK
74953, United States

Hours

Reviews

4.0
446 reviews
5 stars
213
4 stars
122
3 stars
50
2 stars
17
1 star
44

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the rooms and bathrooms, although some reported issues with unclean conditions in specific instances.

Customer Service

Feedback on customer service was mixed; while some staff were described as friendly and helpful, others, particularly a specific front desk employee, received multiple complaints about rudeness and poor service.

Noise Issues

Several reviews mentioned noise disturbances from other guests and thin walls, impacting the overall comfort and rest during stays.

Breakfast Quality

The breakfast offerings received positive remarks for variety and quality, although there were some complaints about the breakfast staff's attitude.

Value for Money

Guests generally felt that the hotel provided good value for the price, with clean rooms and decent amenities, despite some complaints about additional charges and room conditions.
  • HD
    heidi delahoussaye
    Feb 3, 2026
    5.0
    Very clean, people were friendly. Would definitely sleep here again. Best hotel I’ve been to in yrs.
  • BM
    Brenda McGuire
    Jan 2, 2026
    5.0
    Clean super nice room. Was very well cleaned.
  • AS
    akiilah shade
    Nov 21, 2025
    1.0
    No stars should be optional! This place was awful, i checked out over 2 weeks ago and just got my money back from an altercation we had with the Manager. He is BEYOND rude, he won’t listen to ANYTHING you have to say and WILL lie to your face. Stayed there a week and had at least 3 false accusations from the manager. WILL NOT EVER be staying where I myself, my boyfriend, my mother, her partner (etc) aren’t kindly welcomed. especially with a business like this, I’d treat people with the correct hospitality.
  • TT
    Two Travelers
    Nov 9, 2025
    1.0
    Talk about attitude!!! I read a review about the "white red headed guy" and they weren't exaggerating. When I politely asked him if he needed to make a copy of my license he stopped and said no but then copped an immediate attitude. He interrupted my spouse mid sentence then after check-in paperwork he didn't say anything else to us. No thank you, nothing. I asked him if we were done and he said yes. Then I asked him about breakfast and he quickly blurted 6 to 9 without turning around to look at me. This is a big difference to the great, friendly experience we had at a different Best Western we stayed at last week. We also went to check out the breakfast area and he came around the corner and said something like "can you not..." We always walk over to the breakfast area after checking in just to see where it is and get a feel for it. I guess we won't do that again at this place. Oh I forgot, we're not, never, ever going to stay here again so that's a mute issue. I don't care how clean a place is, they don't get my business if they don't provide me and my spouse with respectful customer service. We talked to the lady at the front desk in the morning and let her know.
  • NN
    Nate
    Nov 8, 2025
    2.0
    2 star just due to getting a room that’s exactly what you pay for. Other than that, look forward to other people slamming doors and other adults letting children stomp as they run back and forth throughout the second floor area. People (customers/ people staying there) have zero respect for others no matter the time of day/night so have fun leaving unrested. They offer breakfast which is surprising. Overall, decent place, you won’t get rest due to the other people living in their own worlds.

Frequently Asked Questions About SureStay Plus by Best Western Poteau

Is SureStay Plus by Best Western Poteau pet-friendly?

Yes, SureStay Plus by Best Western Poteau welcomes pets and dogs are allowed.

Does SureStay Plus by Best Western Poteau offer free Wi-Fi to guests?

Yes, free Wi-Fi is available for guests at SureStay Plus by Best Western Poteau.

Brand Certified Facts from SureStay Plus by Best Western Poteau

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Certified March 01, 2026Yext Knowledge Graph
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