SureStay Plus by Best Western Poteau

Reviews

• TT

  Two Travelers

  Nov 9, 2025
  1.0
  Talk about attitude!!! I read a review about the "white red headed guy" and they weren't exaggerating. When I politely asked him if he needed to make a copy of my license he stopped and said no but then copped an immediate attitude. He interrupted my spouse mid sentence then after check-in paperwork he didn't say anything else to us. No thank you, nothing. I asked him if we were done and he said yes. Then I asked him about breakfast and he quickly blurted 6 to 9 without turning around to look at me. This is a big difference to the great, friendly experience we had at a different Best Western we stayed at last week. We also went to check out the breakfast area and he came around the corner and said something like "can you not..." We always walk over to the breakfast area after checking in just to see where it is and get a feel for it. I guess we won't do that again at this place. Oh I forgot, we're not, never, ever going to stay here again so that's a mute issue. I don't care how clean a place is, they don't get my business if they don't provide me and my spouse with respectful customer service. We talked to the lady at the front desk in the morning and let her know.
• NN

  Nate

  Nov 8, 2025
  2.0
  2 star just due to getting a room that’s exactly what you pay for. Other than that, look forward to other people slamming doors and other adults letting children stomp as they run back and forth throughout the second floor area. People (customers/ people staying there) have zero respect for others no matter the time of day/night so have fun leaving unrested. They offer breakfast which is surprising. Overall, decent place, you won’t get rest due to the other people living in their own worlds.
• HS

  Hope Johnson (Stripedincolor)

  Nov 1, 2025
  3.0
  The room was very clean, lovely person at the front desk as well. My only complaints are the beds are so firm I woke up so much throughout the night and was so sore the next morning. The walls are so so thin you can literally hear every conversation, footstep, TV noise like you're in the next room. But, other than that, it was fine. Bed was neat and clean, TV worked fine, good AC.
• RA

  Ryan Alexander

  Oct 20, 2025
  1.0
  Be careful when getting a smoking room they will charge your card after you leave and say there was a burn hole in the sheet, but wouldn't produce a picture to prove it. They also threatened to sue us if we didn't pay. The guy that I called because I had 3 charges on my card but wouldn't go through because they were one after another was rude would talk over me when trying to talk it over with my wife, to the point I had to tell him to shut up in not so nice way. I pay more for a smoking room cause burn holes might happen. That's why I pay more when we get the room. I feel his attitude was uncalled for, it was there from the beginning. If his attitude was nice and talked to me about what happened, we wouldn't have a problem paying for what we damaged. Let it be known to people who get smoking rooms that they will be charged for stuff like that.
• KK

  KS

  Oct 18, 2025
  4.0
  The room was clean with hot water, a working A/C, and comfy bed. Check-in was easy. The front desk guy was super kind. The only complaint I have is folks talking loudly and kids running around after 9:30pm. The walls are thin, and with the running, the entire floor shakes. At the same time, there was excessive engine-revving nearby that went one for well over an hour during the same time frame.

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