Business Details
About
Hotel
At the SureStay by Best Western Oklahoma City West in Oklahoma City, OK, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay by Best Western Oklahoma City West
321 S Rockwell Ave, Oklahoma City, OK
73128-2221, United States
Hours
Reviews
3.9
232 reviews
5 stars
111
4 stars
48
3 stars
35
2 stars
15
1 star
23
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests noted that the rooms were clean, several reported issues with odors, bugs, and unclean areas in some rooms.
Customer Service
The staff received mixed reviews; some guests praised their friendliness and helpfulness, while others reported poor service and unprofessional behavior.
Breakfast Quality
The breakfast offerings were frequently criticized for being limited and not meeting expectations, with many guests hoping for a better selection.
Value for Money
Guests generally felt that the hotel provided good value for the price, especially for a quick stay, despite some complaints about room conditions.
Location
The hotel is conveniently located near shopping and dining options, but some guests mentioned that the area felt sketchy or noisy.
- JRJohn RentzSep 3, 20234.0The staff was friendly, the room was clean (with the exception of a cricket in the bathtub and under the desk), and the bed was clean and comfortable. They advertise a "Hot Breakfast" but only offer a limited Continental breakfast. There are eateries and a convenience store within walking distance. Easy access to I40.
- EHElyssa HMay 7, 20221.0I took the effort to retype this from booking.com so enjoy. Keep in my my reservation was prebooked and confirmed. I showed up for my reservation. It says nothing on the website about having to 21 and doesnt ask for a DOB to confirm age. My fianceé and I show up. Receptionist cant give me my room because Im only 20. I ask if we can just redo our reservation with my fianceé's ID (He's 21), he says yes. We step aside to do that. Two older gentlemen come in and try to check in for their reservation, something causes them to believe they were scammed by another receptionist over the phone so they begin to get upset and argumentative. The receptionist pauses the men's conversation and looks at us and points, "I cant give you two a room." And I ask, "Huh? You JUST said we could rebook." He replies, "I cant give you a room. We're full." My fianceé and I are in disbelief but we just leave. One of those rooms was reserved FOR US. Did he book it in a matter of two minutes or did he just send us on our way to appease this two angry gentlemen by giving them our room? Or maybe they just overbooked on purpose? Terrible management. Terrible treatment. And I better not be billed a cancelation fee considering this wasn't an error on my part. Will not recommend. Will not book again.
- HKHeather KunselmanJun 11, 20214.0Super Clean! Doesn't look like much on the outside, but felt safe and pleasantly surprised by inside! And they had coffee! Big Plus!
Frequently Asked Questions About SureStay by Best Western Oklahoma City West
Does SureStay by Best Western Oklahoma City West offer complimentary breakfast?
Yes, the hotel provides free breakfast to its guests.
Is room service available at SureStay by Best Western Oklahoma City West?
Yes, room service is available at the hotel for guest convenience.
Is SureStay by Best Western Oklahoma City West a smoke-free property?
Yes, the hotel is a smoke-free property to ensure a clean environment for all guests.
Does SureStay by Best Western Oklahoma City West provide Wi-Fi access?
Yes, guests can enjoy Wi-Fi access throughout the hotel.
What are the check-in hours for SureStay by Best Western Oklahoma City West?
The hotel is open 24 hours a day, seven days a week, allowing flexible check-in times.
Where is SureStay by Best Western Oklahoma City West located?
The hotel is located at 321 S Rockwell Ave, Oklahoma City, OK 73128-2221, USA.
What special promotion does SureStay by Best Western Oklahoma City West offer for extended stays?
Guests who stay 2 nights can receive a $50 Best Western Gift Card.
Are there dining options near SureStay by Best Western Oklahoma City West?
Yes, nearby dining options include S&B's Burger Joint, Taco Bell, Buffalo Wild Wings, Laredo Taco Company, and El Taco Express, all within easy reach for guests.
What accommodations are available near SureStay by Best Western Oklahoma City West?
Nearby hotels and motels include Rodeway Inn & Suites and Homewood Suites by Hilton Oklahoma City, offering guests additional lodging options.
Are there convenient services around SureStay by Best Western Oklahoma City West for travelers?
Yes, travelers can access services such as ATM and banking at All America Bank, mobile phone stores like Boost Mobile, and vehicle-related services including McClain's RV and Club Car Wash nearby.