Homewood Suites by Hilton Oklahoma City Airport

Reviews

• HM

  Harry Mike

  Sep 4, 2025
  1.0
  I had booked and paid for one night for a stay on Aug 30, 2025, but on the day of arrival, my son unexpectedly became sick and we were unable to travel. I immediately contacted the hotel to explain the situation. However, I was told that because the cancellation was not made 24 hours in advance, no refund could be issued. While I understand policies exist to protect hotel operations, refusing to consider a refund in a health-related emergency is neither reasonable nor humane. Illness is unpredictable, especially with children, and I believe exceptions should be made in such circumstances. What makes this experience more disappointing is that in the past, even with nonrefundable bookings made through Priceline, customer service has always shown flexibility and understanding for unforeseen events such as illness. They were able to provide full refunds out of consideration for the customer. Unfortunately, Hilton’s handling of this situation shows a lack of empathy and customer care, which is not what I expect from a hospitality brand of Hilton’s reputation. I am very dissatisfied with how this was managed, and I feel that Hilton should revisit its policies or empower its hotels to make exceptions in cases of genuine emergencies. At the very least, I would expect Hilton to value customer loyalty and demonstrate more compassion in situations like mine.
• TT

  Taylor Toth

  Aug 15, 2025
  1.0
  The worst experience at a hotel we have ever had , I advise any of our horse friends in town for the grand nationals not to stay here as they treated my loving husband and family with utter disrespect. Shameful and unacceptable!
• TO

  Tamara Orr

  Aug 15, 2025
  5.0
  Great water pressure and soft towels.
• CG

  Cesar Gandara

  Jul 27, 2025
  4.0
  I had a mixed experience at this hotel. While the rooms were clean and the amenities were nice, the buffet fell short with its lukewarm food and limited options. Additionally, the service from one staff member was unfriendly and made us feel unwelcome. We had a disappointing experience with the front desk staff yesterday evening around 7pm. July 26 Despite our presence, we were not acknowledged or offered any assistance. It was noticeable that she attended to another guest in a friendlier and more attentive manner.
• CW

  Chloe Wendfeldt

  Jun 28, 2025
  5.0
  This hotel is the cleanest hotel I’ve stayed at in a while. The rooms are newly remodeled, very clean, and smell good when you walk in. Definitely recommend for the price point, cleanliness and location

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