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Location
Candlewood Suites Oklahoma City - Bricktown by IHG
933 East Reno Avenue, Oklahoma City, OK
73104, United States
Hours
Reviews
4.3
566 reviews
5 stars
360
4 stars
116
3 stars
35
2 stars
14
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, accommodating, and providing excellent service.
Cleanliness
While several reviews highlighted clean and spacious rooms, there were also complaints about pest issues and inconsistent cleanliness.
Room Quality
Guests appreciated the comfortable beds and well-equipped rooms, particularly those with kitchen facilities.
Location and Amenities
The hotel’s location near Bricktown and the availability of a free shuttle service were frequently mentioned as positive aspects.
Service Issues
Some customers reported issues with management responsiveness and booking errors, leading to dissatisfaction.
- BABetty AbbeyOct 20, 20255.0Very friendly staff. My school always gets us this hotel for rotations and I am surprised it is a 2-star hotel because the service is excellent ! The rooms are spacious and has all what one needs for a comfortable stay.
- MJMike JOct 8, 20251.0The staff onsite that I met were all friendly and nice. The manager and general manager don’t seem to work and won’t answer their phones or call me back. I started itching real bad my second night at the property. I then realized I was covered in bites. Searched and found bed bugs. Left right away after that. I flew down from Alaska and now everything I brought with me is in plastic bags, had to waste tons of time and money washing and bagging everything, buying new clothes and things I need while hoping to kill the infestation this hotel gave me. Also covered in itching bites, a very unpleasant experience. Stay far away Response to the response. I don’t believe you found no more bedbugs, I only searched one side of the boxspring and found 3 before I fled, but maybe you’re telling the truth. I seriously doubt that!
- MGMark GembalskiAug 31, 20255.0Service is excellent, great coffee, good value. Front desk staff are impeccable, house keeping staff are outstanding. All requests are completed in a timely manner. Will be back again
- AOAngel OwensAug 9, 20255.0This hotel was really nice. We stayed just one night but we would stay here again if we're ever back in the area.
- SRSasha ReneeJul 27, 20254.0Our room smelled a little musty, and there were several built on nightlights that we couldn't turn off, but the bed and pillows were very comfortable. They have a free shuttle to take you to and from Bricktown and downtown, which was very convenient and quick.
Frequently Asked Questions About Candlewood Suites Oklahoma City - Bricktown by IHG
What are the check-in and check-out times at Candlewood Suites Oklahoma City - Bricktown by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Candlewood Suites Oklahoma City - Bricktown by IHG?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and provides accessible parking and elevator access.
Does Candlewood Suites offer business facilities?
Yes, there is a business center available for guests at the hotel.
Is housekeeping available on request only?
No, housekeeping services are not limited to request only; they are regularly provided.
What measures does the hotel take to ensure cleanliness and safety?
The hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, removes high-touch items, requires employee handwashing training, offers sanitizer, and disinfects or discards plastic keycards.
Are there facilities for laundry at the hotel?
Yes, the hotel offers self-service laundry facilities.
What nearby places can guests visit before or after their stay?
Guests can explore the Oklahoma River Trail for outdoor activities, visit The Ice Shop for desserts, or enjoy entertainment at RIVERSPORT Pump Track.
How can guests use nearby transit or services to visit the hotel?
Guests can use local shuttle services offered by the hotel and find convenience stores like Circle K nearby for travel needs.