Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
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Location
Candlewood Suites Oklahoma City - Bricktown by IHG
933 East Reno Avenue, Oklahoma City, OK
73104, United States
Hours
Reviews
4.3
570 reviews
5 stars
362
4 stars
116
3 stars
35
2 stars
14
1 star
43
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several customers reported problems with cleanliness, including cockroaches, bed bugs, and musty odors in rooms.
Staff Performance
The staff received mixed reviews; while many praised their friendliness and helpfulness, some reported rude behavior and unresponsive management.
Room Quality
Rooms were generally described as spacious and comfortable, but some guests noted issues with cleanliness and maintenance.
Location and Amenities
The hotel is conveniently located near Bricktown with a free shuttle service, but some guests mentioned noise and safety concerns in the surrounding area.
Value for Money
Many guests felt the hotel offered good value for the price, especially for extended stays, despite some complaints about missing amenities like breakfast.
- MSMichael Smith5 days ago1.0ABSOLUTELY TERRIBLE EXPERIENCE. I have stayed here many times over the last year, and its been getting worse. Everything in the hotel is broken, the washers and dryers, the treadmill (I came up here for ultra marathon training) and multiple things in my room. I've attached pictures of just the things broken in my room, the fitness/laundry room.
- EOElizabeth OwensJan 1, 20265.0I was very impressed. Peaceful, friendly, pet friendly,
- PAPat AnnDec 28, 20255.0One of the best hotels I’ve stayed in! The price was perfect and the room was perfect! As long as the price stays the same we will DEFINITELY be back!
- GAGeovanny ADec 14, 20251.0They have cockroaches 🤮
- BABetty AbbeyOct 20, 20255.0Very friendly staff. My school always gets us this hotel for rotations and I am surprised it is a 2-star hotel because the service is excellent ! The rooms are spacious and has all what one needs for a comfortable stay.
Frequently Asked Questions About Candlewood Suites Oklahoma City - Bricktown by IHG
What are the check-in and check-out times at Candlewood Suites Oklahoma City - Bricktown by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Candlewood Suites Oklahoma City - Bricktown by IHG?
Yes, both cats and dogs are welcome at the hotel.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and provides accessible parking and elevator access.
Does Candlewood Suites offer business facilities?
Yes, there is a business center available for guests at the hotel.
Is housekeeping available on request only?
No, housekeeping services are not limited to request only; they are regularly provided.
What measures does the hotel take to ensure cleanliness and safety?
The hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, removes high-touch items, requires employee handwashing training, offers sanitizer, and disinfects or discards plastic keycards.
Are there facilities for laundry at the hotel?
Yes, the hotel offers self-service laundry facilities.
What nearby places can guests visit before or after their stay?
Guests can explore the Oklahoma River Trail for outdoor activities, visit The Ice Shop for desserts, or enjoy entertainment at RIVERSPORT Pump Track.
How can guests use nearby transit or services to visit the hotel?
Guests can use local shuttle services offered by the hotel and find convenience stores like Circle K nearby for travel needs.