Holiday Inn Express & Suites Norman by IHG

Reviews

• DH

  Doug Hadler

  Mar 2, 2026
  3.0
  BUG ALERT Called for a reservation on short notice therefore was told they were sold out except the only rooms available being the suites. Everything was going OK until I needed a facial tissue and when I pulled it from the box a cockroach came out with it. I killed it with the tissue and placed the tissue in the small plastic cup. Took the cup to the front desk and started a conversation with “You may not want to see what’s in the cup.” I explained what happened, she wanted to see the bug then offered another room (non-suite, I thought they were full) so I just asked if she could discount the room, since the base cost was almost $300.00. The answer was no but she could place extra reward points on my account. It was that or nothing. I had reserved 2 rooms and later wanting a shower there was no hot water in both rooms. Letting the water run for over 20 minutes, finally the straight hot water only was just warm enough to shower. Since the location was full maybe their hot water system may have maxed out if everyone was showering near the same time Later after seeing the padded headboard, in my opinion this location may need an updating. The door in the second room was off center and required you to push/pull to close or open. Next morning I talked to the manger explained what happened and that the night clerk did indicate she would place points on my account. He apologized for the issues, took notes to have the issues addressed. He also placed extra points on my account.
• AB

  Andrea Birch

  Feb 2, 2026
  3.0
  The couch in our room was missing it's mattress. I thought that was so incredibly ridiculous. You couldn't even sit on it. FIX THE COUCH!! The plug-ins on the radio were not hold our cords at all. Not cool. This is supposed to be a nice hotel. I was not impressed with the upkeep of important things.
• JD

  Jennifer Rebecca Davis

  Feb 1, 2026
  5.0
  Good location. Spacious room provided a restful night’s sleep. Guest fitness center was very much appreciated as well as guest laundry.
• JW

  Joy Williams

  Jan 29, 2026
  1.0
  The room was horrible. It was painted two separate colors. Tried contacting the front desk and IHG directly and was put off. The front desk said they couldn’t do anything and the representative the same run around. Extremely disappointed.
• JA

  Joana Aguirre

  Jan 21, 2026
  2.0
  Only one treadmill, the other one down for 2 years now. If you like working out the. you have to wait for the only functional treadmill to be free.